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ADAPTIVEPATH.ORG + GLIDE AUG 12 2016 1
UX WEEK 2016
Radically Inclusive 

Service Experiences
AdaptivePath.org + GLIDE
ADAPTIVEPATH.ORG + GLIDE AUG 12 2016
ADAPTIVEPATH.ORG + GLIDE AUG 12 2016
ADAPTIVEPATH.ORG + GLIDE AUG 12 2016
A RADICALLY INCLUSIVE,
JUST AND LOVING COMMUNITY
MOBILIZED TO ALLEVIATE
SUFFERING AND...
ADAPTIVEPATH.ORG + GLIDE AUG 12 2016
ADAPTIVEPATH.ORG + GLIDE AUG 12 2016 8
ADAPTIVE PATH PROJECT TITLE DATE 9
ADAPTIVEPATH.ORG + GLIDE AUG 12 2016
LESSON #1
Do the things that make
you uncomfortable.
ADAPTIVEPATH.ORG + GLIDE AUG 12 2016 12
LESSON #1
Do the things that make
you uncomfortable.
LESSON #2
Don’t be afraid to throw
out the rulebook.
LESSON #3
Do your homework.
But don’t be afraid
to get it wrong.
LESSON #4
No one wins on their own.
Find your champions early,
and help make them stronger.
ADAPTIVEPATH.ORG + GLIDE AUG 12 2016
HUMAN
CENTERED
DESIGN
CLIENT
CENTERED
THERAPY
ADAPTIVEPATH.ORG + GLIDE AUG 12 2016
HUMAN
CENTERED
DESIGN
CLIENT
CENTERED
THERAPY
“It is that the individual has within
h...
LESSON #4
No one wins on their own.
Find your champions early,
and help make them stronger.
ADAPTIVEPATH.ORG + GLIDE AUG 12 2016
ADAPTIVEPATH.ORG + GLIDE AUG 12 2016 21
ADAPTIVEPATH.ORG + GLIDE AUG 12 2016
www.id.iit.edu/barnraisesf16/
ADAPTIVEPATH.ORG + GLIDE AUG 12 2016
[Photo of Anel]
ADAPTIVEPATH.ORG + GLIDE AUG 12 2016 24
UX WEEK 2016
Radically Inclusive 

Service Experiences
AdaptivePath.org + GLIDE
Kenneth Kim, PsyD, and Nick Crampton // Radically Inclusive Service Experiences// UX Week 16
Kenneth Kim, PsyD, and Nick Crampton // Radically Inclusive Service Experiences// UX Week 16
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Kenneth Kim, PsyD, and Nick Crampton // Radically Inclusive Service Experiences// UX Week 16

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“Where we’ve gotten mixed up is that we believe actions follow belief. But experience creates belief.” - The Reverend Cecil Williams

As designers, we often take our skills and methods for granted. They’re just those things we do to get the job done. But to organizations that haven’t been exposed to what we do, the things that to us might seem like business as usual can be transformational for them. The trouble is, not enough designers are working with the organizations that need designers the most.

Using the recent collaboration between Adaptive Path.org and GLIDE as a case study, this talk will explore how designers and non-profits can benefit from working outside their comfort zones. Nick and Ken will share the impact that co-creating a new service, from scratch, in 14 weeks, has had on their teams at both Adaptive Path and GLIDE, as well as some lessons for designers and organizations alike.

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Kenneth Kim, PsyD, and Nick Crampton // Radically Inclusive Service Experiences// UX Week 16

  1. 1. ADAPTIVEPATH.ORG + GLIDE AUG 12 2016 1 UX WEEK 2016 Radically Inclusive 
 Service Experiences AdaptivePath.org + GLIDE
  2. 2. ADAPTIVEPATH.ORG + GLIDE AUG 12 2016
  3. 3. ADAPTIVEPATH.ORG + GLIDE AUG 12 2016
  4. 4. ADAPTIVEPATH.ORG + GLIDE AUG 12 2016 A RADICALLY INCLUSIVE, JUST AND LOVING COMMUNITY MOBILIZED TO ALLEVIATE SUFFERING AND BREAK THE CYCLES OF POVERTY AND MARGINALIZATION.
  5. 5. ADAPTIVEPATH.ORG + GLIDE AUG 12 2016
  6. 6. ADAPTIVEPATH.ORG + GLIDE AUG 12 2016 8
  7. 7. ADAPTIVE PATH PROJECT TITLE DATE 9
  8. 8. ADAPTIVEPATH.ORG + GLIDE AUG 12 2016
  9. 9. LESSON #1 Do the things that make you uncomfortable.
  10. 10. ADAPTIVEPATH.ORG + GLIDE AUG 12 2016 12
  11. 11. LESSON #1 Do the things that make you uncomfortable.
  12. 12. LESSON #2 Don’t be afraid to throw out the rulebook.
  13. 13. LESSON #3 Do your homework. But don’t be afraid to get it wrong.
  14. 14. LESSON #4 No one wins on their own. Find your champions early, and help make them stronger.
  15. 15. ADAPTIVEPATH.ORG + GLIDE AUG 12 2016 HUMAN CENTERED DESIGN CLIENT CENTERED THERAPY
  16. 16. ADAPTIVEPATH.ORG + GLIDE AUG 12 2016 HUMAN CENTERED DESIGN CLIENT CENTERED THERAPY “It is that the individual has within himself or herself vast resources for self-understanding, for altering his or her self-concept, attitudes and self- directed behavior - and that these resources can be tapped if only a definable climate of facilitative psychological attitudes can be provided.” -Carl Rogers, Psychologist A process that starts with learning directly from and co-creating with the people you’re designing for as you immerse yourself in their lives and come to deeply understand their needs.
 It’s all about building a deep empathy with the people you’re designing for. adapted from IDEO Design Kit
  17. 17. LESSON #4 No one wins on their own. Find your champions early, and help make them stronger.
  18. 18. ADAPTIVEPATH.ORG + GLIDE AUG 12 2016
  19. 19. ADAPTIVEPATH.ORG + GLIDE AUG 12 2016 21
  20. 20. ADAPTIVEPATH.ORG + GLIDE AUG 12 2016 www.id.iit.edu/barnraisesf16/
  21. 21. ADAPTIVEPATH.ORG + GLIDE AUG 12 2016 [Photo of Anel]
  22. 22. ADAPTIVEPATH.ORG + GLIDE AUG 12 2016 24 UX WEEK 2016 Radically Inclusive 
 Service Experiences AdaptivePath.org + GLIDE

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