“Where we’ve gotten mixed up is that we believe actions follow belief. But experience creates belief.” - The Reverend Cecil Williams As designers, we often take our skills and methods for granted. They’re just those things we do to get the job done. But to organizations that haven’t been exposed to what we do, the things that to us might seem like business as usual can be transformational for them. The trouble is, not enough designers are working with the organizations that need designers the most. Using the recent collaboration between Adaptive Path.org and GLIDE as a case study, this talk will explore how designers and non-profits can benefit from working outside their comfort zones. Nick and Ken will share the impact that co-creating a new service, from scratch, in 14 weeks, has had on their teams at both Adaptive Path and GLIDE, as well as some lessons for designers and organizations alike.

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UX WEEK 2016
Radically Inclusive
Service Experiences
AdaptivePath.org + GLIDE

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A RADICALLY INCLUSIVE,
JUST AND LOVING COMMUNITY
MOBILIZED TO ALLEVIATE
SUFFERING AND BREAK THE
CYCLES OF POVERTY AND
MARGINALIZATION.

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11. LESSON #1
Do the things that make
you uncomfortable.

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13. LESSON #1
Do the things that make
you uncomfortable.

14. LESSON #2
Don’t be afraid to throw
out the rulebook.

15. LESSON #3
Do your homework.
But don’t be afraid
to get it wrong.

16. LESSON #4
No one wins on their own.
Find your champions early,
and help make them stronger.

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HUMAN
CENTERED
DESIGN
CLIENT
CENTERED
THERAPY

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HUMAN
CENTERED
DESIGN
CLIENT
CENTERED
THERAPY
“It is that the individual has within
himself or herself vast resources for
self-understanding, for altering his or
her self-concept, attitudes and self-
directed behavior - and that these
resources can be tapped if only a
definable climate of facilitative
psychological attitudes can be
provided.”
-Carl Rogers, Psychologist
A process that starts with learning
directly from and co-creating with the
people you’re designing for as you
immerse yourself in their lives and
come to deeply understand their
needs.
It’s all about building a deep empathy
with the people you’re designing for.
adapted from IDEO Design Kit

19. LESSON #4
No one wins on their own.
Find your champions early,
and help make them stronger.

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www.id.iit.edu/barnraisesf16/

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[Photo of Anel]

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UX WEEK 2016
Radically Inclusive
Service Experiences
AdaptivePath.org + GLIDE