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caseorganic.com
Calm Technology
Amber Case @caseorganic
UXWeek | 09 August, 2016 | San Francisco, CA
http://caseorganic.co...
caseorganic.com
50 billion devices
will be online by
2020. -Cisco
caseorganic.com
Sound good?
caseorganic.com
Consider…
caseorganic.com
The "Smart" Watch
caseorganic.com
The "Smart" Fridge
caseorganic.com
The Dystopian Kitchen of the Future
caseorganic.com
An era of interruptive
technology
caseorganic.com
We need a
Calm Technology
caseorganic.com
XEROX PARC: mid-90s
Mark Weiser John Seeley Brown
caseorganic.com
caseorganic.com
“A good tool is an invisible tool.
By invisible, we mean that the
tool does not intrude on your
consciousn...
caseorganic.com
Designing Calm
Technology
caseorganic.com
I. Technology shouldn’t require
all of our attention, just some of
it, and only when necessary
caseorganic.com
A Tea Kettle
caseorganic.com
II. Technology should
empower the periphery
caseorganic.com
LUMOBack Smart Posture Sensor
Buzzes you when
you exhibit poor
posture.
caseorganic.com
Weather Status
Lighting
Hue Lightbulb
connected to a
weather report
Aaron Parecki
@aaronpk 2014
caseorganic.com
III. Technology should inform
and encalm
caseorganic.com
Compass
for iPhone
existence.io
caseorganic.com
1. Machines shouldn't act like humans
2. Humans shouldn't act like machines
IV. Technology should amplify ...
caseorganic.com
caseorganic.com
Sleep Cycle
Sleep Tracker
and Alarm
Clock
sleepcycle.com
caseorganic.com
Sleep Cycle
Sleep Tracker
and Alarm
Clock
sleepcycle.com
caseorganic.com
V. Technology can
communicate,
but it doesn’t need to speak
caseorganic.com
caseorganic.com
The Roomba Robotic
Vacuum Cleaner :)
caseorganic.com
Weiser’s Status Tone
Alarm Clock
…”the kind of tune the computer plays to wake me
up will tell me somethin...
caseorganic.com
VI. Technology should
consider social norms
caseorganic.com
Restorative
Normal
Enhancing Fear-inducing
Accepted
Invisible
Technology Social EffectExample
caseorganic.com
The arrival of the smartphone camera
caseorganic.com
Google
Glass
caseorganic.com
Compare to the iPhone Launch
• Improvement on an existing system
(smartphones)
• Developer onboarding
• Li...
caseorganic.com
Results
• Play (thousands of apps in the
store upon launch)
• Excitement
• Widespread adoption
caseorganic.com
VII. The right amount of
technology is the minimum
amount to solve the problem
caseorganic.com
Street Lights Toilet Occupied Sign
caseorganic.com
VIII. Technology should make
use of the near and the far
caseorganic.com
Mainframes
Personal Computer /
Desktop
Internet
Remote
Mainframes
(Cloud)
Personal
Servers
2016 -
2020
200...
caseorganic.com
Process as much as possible on the
device itself.
…
caseorganic.com
I. Technology should require the smallest amount of our attention.
II. Technology should inform and encalm...
caseorganic.com
Good design allows people to
accomplish their goals in the least
amount of moves
caseorganic.com
Calm Technology allows people to
accomplish the same goals with the
least amount of mental cost
caseorganic.com
A person's primary task
should not be computing, but
being human.
caseorganic.com
The scarce resource in the 21st
Century will not be technology.
It will be attention. - Mark Weiser
caseorganic.com
Calm Technology
from O’Reilly books
http://shop.oreilly.com
caseorganic.com
caseorganic.com
More at calmtechnology.com!
Calmtech.com
caseorganic.com
Thank you very much!
Amber Case | @caseorganic
http://caseorganic.com
http://calmtech.com
caseorganic.com
caseorganic.com
The Future of AI
Self-driving cars and AI
caseorganic.com
• 1500 times faster
3Scan:
1500
times
faster
than
humans
caseorganic.com
Naturally Intelligent
Systems
caseorganic.com
Thank you very much!
Amber Case | @caseorganic
http://caseorganic.com
http://calmtech.com
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Amber Case // Keynote: Designing Calm Technology // UX Week 16

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Our world is made of information that competes for our attention. What is needed? What is not? We cannot interact with our everyday life in the same way we interact with a desktop computer. The terms "calm computing" and "calm technology" were coined in 1995 by PARC Researchers Mark Weiser and John Seely Brown in reaction to the increasing complexities that information technologies were creating. Calm technology describes a state of technological maturity where a user’s primary task is not computing, but being human. The idea behind Calm Technology is to have smarter people, not things. Technology shouldn’t require all of our attention, just some of it, and only when necessary.

How can our devices take advantage of location, proximity and haptics to help improve our lives instead of get in the way? How can designers make apps “ambient” while respecting privacy and security? This talk will cover how to use principles of Calm Technology to design the next generation of connected devices. We’ll look at notification styles, compressing information into other senses, and designing for the least amount of cognitive overhead.

Published in: Design
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Amber Case // Keynote: Designing Calm Technology // UX Week 16

  1. 1. caseorganic.com Calm Technology Amber Case @caseorganic UXWeek | 09 August, 2016 | San Francisco, CA http://caseorganic.com | http://calmtech.com How non-intrusive design will shape our future
  2. 2. caseorganic.com 50 billion devices will be online by 2020. -Cisco
  3. 3. caseorganic.com Sound good?
  4. 4. caseorganic.com Consider…
  5. 5. caseorganic.com The "Smart" Watch
  6. 6. caseorganic.com The "Smart" Fridge
  7. 7. caseorganic.com The Dystopian Kitchen of the Future
  8. 8. caseorganic.com An era of interruptive technology
  9. 9. caseorganic.com We need a Calm Technology
  10. 10. caseorganic.com XEROX PARC: mid-90s Mark Weiser John Seeley Brown
  11. 11. caseorganic.com
  12. 12. caseorganic.com “A good tool is an invisible tool. By invisible, we mean that the tool does not intrude on your consciousness; you focus on the task, not the tool.” Mark Weiser -- 1993
  13. 13. caseorganic.com Designing Calm Technology
  14. 14. caseorganic.com I. Technology shouldn’t require all of our attention, just some of it, and only when necessary
  15. 15. caseorganic.com A Tea Kettle
  16. 16. caseorganic.com II. Technology should empower the periphery
  17. 17. caseorganic.com LUMOBack Smart Posture Sensor Buzzes you when you exhibit poor posture.
  18. 18. caseorganic.com Weather Status Lighting Hue Lightbulb connected to a weather report Aaron Parecki @aaronpk 2014
  19. 19. caseorganic.com III. Technology should inform and encalm
  20. 20. caseorganic.com Compass for iPhone existence.io
  21. 21. caseorganic.com 1. Machines shouldn't act like humans 2. Humans shouldn't act like machines IV. Technology should amplify the best of technology and the best of humanity.
  22. 22. caseorganic.com
  23. 23. caseorganic.com Sleep Cycle Sleep Tracker and Alarm Clock sleepcycle.com
  24. 24. caseorganic.com Sleep Cycle Sleep Tracker and Alarm Clock sleepcycle.com
  25. 25. caseorganic.com V. Technology can communicate, but it doesn’t need to speak
  26. 26. caseorganic.com
  27. 27. caseorganic.com The Roomba Robotic Vacuum Cleaner :)
  28. 28. caseorganic.com Weiser’s Status Tone Alarm Clock …”the kind of tune the computer plays to wake me up will tell me something about my first few appointments of the day. A quick, urgent tune: 8am important meeting. Quiet, reflective music: nothing until noon”. - Weiser, 1996 From { Open House }* March 1996, ITP Review 2.0, March 1996.
  29. 29. caseorganic.com VI. Technology should consider social norms
  30. 30. caseorganic.com Restorative Normal Enhancing Fear-inducing Accepted Invisible Technology Social EffectExample
  31. 31. caseorganic.com The arrival of the smartphone camera
  32. 32. caseorganic.com Google Glass
  33. 33. caseorganic.com Compare to the iPhone Launch • Improvement on an existing system (smartphones) • Developer onboarding • Limited Features
  34. 34. caseorganic.com Results • Play (thousands of apps in the store upon launch) • Excitement • Widespread adoption
  35. 35. caseorganic.com VII. The right amount of technology is the minimum amount to solve the problem
  36. 36. caseorganic.com Street Lights Toilet Occupied Sign
  37. 37. caseorganic.com VIII. Technology should make use of the near and the far
  38. 38. caseorganic.com Mainframes Personal Computer / Desktop Internet Remote Mainframes (Cloud) Personal Servers 2016 - 2020 2000 - 1994 - 1978 - 1994 1944 - 1978 Workstations 1968 - 1975 Far Near Mobile 2006 - Evolution of computers over time
  39. 39. caseorganic.com Process as much as possible on the device itself. …
  40. 40. caseorganic.com I. Technology should require the smallest amount of our attention. II. Technology should inform and encalm III. Technology should empower the periphery IV. Technology should amplify the best of technology and the best of humanity V. Technology should respect social norms VI. Technology can communicate, but doesn’t need to speak VII.The right amount of technology is the minimum amount to solve the problem VIII.Technology should make use of the near and the far Eight Principles of Calm Tech | Calmtech.com
  41. 41. caseorganic.com Good design allows people to accomplish their goals in the least amount of moves
  42. 42. caseorganic.com Calm Technology allows people to accomplish the same goals with the least amount of mental cost
  43. 43. caseorganic.com A person's primary task should not be computing, but being human.
  44. 44. caseorganic.com The scarce resource in the 21st Century will not be technology. It will be attention. - Mark Weiser
  45. 45. caseorganic.com Calm Technology from O’Reilly books http://shop.oreilly.com
  46. 46. caseorganic.com caseorganic.com More at calmtechnology.com! Calmtech.com
  47. 47. caseorganic.com Thank you very much! Amber Case | @caseorganic http://caseorganic.com http://calmtech.com
  48. 48. caseorganic.com
  49. 49. caseorganic.com The Future of AI Self-driving cars and AI
  50. 50. caseorganic.com • 1500 times faster 3Scan: 1500 times faster than humans
  51. 51. caseorganic.com Naturally Intelligent Systems
  52. 52. caseorganic.com Thank you very much! Amber Case | @caseorganic http://caseorganic.com http://calmtech.com

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