GBTA Convention 2014 Ensure Unmanaged Does Not Mean Mismanaged
Do you know what percentage of your hotel bookings are out-of-program due to conference attendance? Or what about the impact this activity has on your negotiated hotel agreements? A number of reasons, including many legitimate ones, cause travelers to book outside of their managed travel program. This activity creates fragmentation that results in limited visibility, difficulties influencing total travel spend, as well as service challenges for your TMC. As a travel buyer you are left to fill in the gaps to effectively administer policy, deliver duty of care, optimize your supplier agreements, and accurately track spending. While this has been a long-standing challenge, there are many new approaches to addressing this issue for your hotel program. From data capture to modified supplier agreements to more comprehensive integration, join us to hear what others are doing and determine what the right approach is for your program. By attending you will learn: • How to assess the impact of out-of-program activity on your program • Ways other programs are addressing this issue • Next steps to consider for addressing this activity in your program Panel Participants • Hotel Consultant - Robert Cole, Founder/CEO RockCheetah • Corporate Travel Manager - Eric Bailey, Senior Travel Manager, Strategy & Technology Microsoft • TMC Executive - April Bridgeman, Managing Director/Senior Vice President Advito / BCD Travel • Moderator - Kyle Moore
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GBTA Convention 2014 Ensure Unmanaged Does Not Mean Mismanaged
- 1. How to Ensure Unmanaged Doesn’t Mean Mismanaged Kyle Moore Robert Cole Eric Bailey Robert Cole
- 2. Welcome 2 Kyle Moore Vice President, Agency & Corporate Solutions Sabre Travel Network
- 3. Today’s Agenda 3 § Introduction & Overview § Panelist Discussion § Audience Q&A § Wrap-up
- 4. Out-of-program Versus Out-of-policy 4 Out-of- program Purchasing travel services outside of a company preferred booking channel Out-of- policy Purchasing travel services that go against company policy and guidelines Company Benefits Traveler Benefits Fraud PreventionCost Control Wellbeing SpendVisibility Compliance Services Productivity & Efficiency Governance Benchmarking Managed Travel Program
- 5. Why Out-of-program Activity Occurs 5 TMC service fee bypass Perceived better rates and content Perceived better booking experience Habit or preference Rewards and perks Lack of program awareness
- 6. Resulting Data Challenges 6 Value Complexity Capture & Store Curate Normalize Rules & Processes Analyze & Understand
- 7. New Data to Complement Your Program 7 Supplier Management Aggregated reporting Traveler services Policy enforcement ?
- 9. Meet the Panelists 9 Robert Cole Founder RockCheetah
- 10. Meet the Panelists 10 Eric Bailey Senior Travel Manager, Strategy & Technology Microsoft
- 11. Meet the Panelists 11 April Bridgeman Managing Director / Senior Vice President Advito / BCD Travel
- 12. 12 Audience Q&A 12 Robert Cole Founder RockCheetah Eric Bailey Senior Travel Manager, Strategy & Technology Microsoft April Bridgeman Managing Director / Senior Vice President Advito / BCD Travel
- 13. 13 Wrap-up 13