Sulphur Springs Valley Electric Cooperative, Inc. is accepting applications for a Field Service Representative in the Benson/Willcox, AZ area. HS Diploma or GED is required.

1. Department: 25 Reports To: Customer Service Manager
Job Title: Field Service Representative Rating: 7
Job Code: 219 FLSA Status: Non‐exempt
Summary: Read, connect and disconnect electric meters ‐ by performing the following duties.
Essential Duties and Responsibilities: Include the following. Other duties may be assigned.
Follows a monthly and daily serviceman schedule performing daily connects and disconnects. Ability to
read dial and digital display meters accurately and with the use of binoculars. Arranges service orders to
be completed in a timely manner; includes the ability to read a map and proper use of two‐way radio
procedures.. Able to climb and safely use a ladder to access Cooperative equipment.
Works closely with the Collections Department, scheduling and performing non‐pay disconnects; ‐
makes field trips for non‐pay accounts, disconnecting and reconnecting services for non‐pay residential
and commercial accounts. Ability to understand and communicate with and answer customers ‐
questions regarding their electric bill, service charges and SSVEC practices and procedures. Collects
payments in the field. May be required to perform cut‐out procedures involving removal and
reinstallation of fuses.
Must successfully complete the SSVEC Qualification Checkout Card (QCC) including but not limited to
identifying system voltages, properly identifying load break and non‐load break cutouts, demonstrating
safe work practices utilizing a Telescopic Hot Stick to install and close in a fuse holder into a cutout and
pulling a fuse holder from a cutout.
Inspects meters ‐ for unauthorized connections, defects and damage such as broken seals‐. Reports to
appropriate departments any problems such as meter or service irregularities, damaged equipment, or
impediments to equipment access, including dogs ‐ for necessary action.. Capable of knowing voltages
and testing voltage on residential and commercial meter bases.
Assists in reviewing Pre‐bill reports. Ability to read and recognize meter reading variances, verifying
readings in cases where consumption appears to be abnormal, and record possible reasons for
fluctuations ‐ Has knowledge of IVUE billing system with ability to access multiple screens to make meter
reading corrections, note accounts with recognized discrepancies for appropriate follow‐through. Works
with customers’, leaving messages to arrange different times to access meters or equipment in cases in
which they are not accessible.
Must possess the temperament and ability to work with the pressures of customers’ negative remarks
and reactions. Must have the ability to communicate effectively and tactfully, either verbally or in
writing to positively represent the Cooperative and obtain the desired results. Diplomacy, sound
judgment and persuasiveness are required.
Maintains harmonious working relations with employees, members, and the public.
Obeys all safety rules.

2.
Qualifications: To perform this job successfully an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
Education and Experience: High school diploma or general education degree (GED)
and five years related experience required.
Communication Skills: Requires communication skills for the purpose of
exchanging information which may be of a technical or
sensitive nature. Contacts may be for the purpose of
advising, communicating plans or coordinating activities
and require tact and diplomacy. Interactions deal with
moderately complicated problem situations or stressful
encounters.
Mathematical Skills: Ability to work with mathematical concepts such as
probability and statistical inference, and fundamentals of
plane and solid geometry and trigonometry. Ability to
apply concepts such as fractions, percentages, ratios, and
proportions to practical situations.
Reasoning Skills: Problems are moderately difficult. Methods and
procedures are defined. Judgment is required to apply
them to the work. Work may be varied but tasks are
directly related. Employee receives nominal direction in
the completion of tasks.
Certificates, Licenses, Registrations: Must possess an Arizona Class D driver's license.
Supervisory Responsibilities: Position has no line (formal supervisory) responsibility or
work unit leadership requirements. No responsibility for
the work of others other than normal cooperation and
assistance.

3. Physical Demands: The physical demands described here is representative of those that must be met
by an employee to successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and use hands
and fingers to feel and manipulate. The employee frequently is required to reach with hands and arms,
climb, balance, stoop, kneel, crouch, crawl, talk, and hear. The employee must frequently lift and/or
move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision,
color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to outside weather
conditions. The employee is frequently exposed to moving mechanical parts, extreme cold, extreme
heat, and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions,
fumes, airborn particles, and toxic or caustic chemicals. The noise level in the work environment is
usually loud. Night, weekend, and Holiday work may be required
Reviewed by: Date:
Approved by: Date:
Last Updated by: Date/Time:
HR Use only:
Communication Mathematical Supervisory Reasoning Physical Environment
C Construction A C Outside ‐ Power Outside ‐ Power