12 Question QA guest blog post June 5, 2016
Q1: WHY DO I NEED A COACH OR CONSULTING FOR MY PERSONAL OR MY
A1. To identify gaps in performance, and/or achieve breakthrough performance
faster, quicker, better than you could accomplish on your own. To reduce the
number and frequency of costly decisions and implementation errors that are
inevitable in business development and execution.
1.To develop high potentials or facilitate transition. Business owners large and small,
have as an ongoing challenge, recruiting, hiring and retaining employees. A business
begins to grow exponentially when you introduce leverage to it, and one of those
leverage points is the ability to hire more staff and employees. Alternatively, you can
grow your business in this area by working with contract individuals (1099s), rather than
expanding the number of direct payroll related employees. This is what I recommend,
initially, for new startup businesses.
2. Act as a sounding board. All too often solo-preneurs operate in a vacuum, because
they have no partners or team. The absence of a partner, team member, mentor or
coach contributes to the potential of isolated and potentially wrong-headed decisions.
3. Address derailing behaviors. Derailing behavior is anything or anytime that your
personality gets overtaken by events and by your emotions. You lose control of your
rational thinking and hence begin to make decisions, and process information that does
not serve you or your circumstances well.
Q2: HOW DO I FIND A COACH/CONSULTANT? THE COACHING FIELD IS FILLED
WITH CONTRADICTIONS.COACHES THEMSELVES DISAGREE OVER WHY THEY
ARE HIRED, WHAT THEY DO, AND HOW TO MEASURE SUCCESS.
1. Google search and Linkedin search. 2. Referrals from previous coaches and friends.
3. People whom you trust to give you great advice. 4. If you work for a larger
organization, ask HR. 5. Ask your immediate Manager/Leader for a referral. 6. Friends
and family. 6. Professional Counselors. 7. People in the Leadership and personal
Q3 WHAT IS THE DIFFERENCE BETWEEN COACHING AND MENTORING?
Coaching is task oriented. The focus is on concrete issues, such as managing more
effectively, speaking more articulately, and learning how to think strategically. This
requires a content expert (coach) who is capable of teaching the coachee how to
develop these skills.
Mentoring is relationship oriented. It seeks to provide a safe environment where the
mentoree shares whatever issues affect his or her professional and personal success.
Although specific learning goals or competencies may be used as a basis for creating
the relationship, its focus goes beyond these areas to include things, such as work/life
balance, self-confidence, self-perception, and how the personal influences the
Coaching is short term. A coach can successfully be involved with a coachee for a
short period of time, maybe even just a few sessions. The coaching lasts for as long as
is needed, depending on the purpose of the coaching relationship.
Mentoring is always long term. Mentoring, to be successful, requires time in which
both partners can learn about one another and build a climate of trust that creates an
environment in which the mentoree can feel secure in sharing the real issues that
impact his or her success. Successful mentoring relationships last nine months to a
Coaching is performance driven. The purpose of coaching is to improve the
individual's performance on the job. This involves either enhancing current skills or
acquiring new skills. Once the coachee successfully acquires the skills, the coach is no
Mentoring is development driven. Its purpose is to develop the individual not only for
the current job, but also for the future. This distinction differentiates the role of the
immediate manager and that of the mentor. It also reduces the possibility of creating
conflict between the employee's manager and the mentor.
Coaching does not require design. Coaching can be conducted almost immediately
on any given topic. If a company seeks to provide coaching to a large group of
individuals, then certainly an amount of design is involved in order to determine the
competency area, expertise needed, and assessment tools used, but this does not
necessarily require a long lead-time to actually implement the coaching program.
Mentoring requires a design phase in order to determine the strategic purpose for
mentoring, the focus areas of the relationship, the specific mentoring models, and the
specific components that will guide the relationship, especially the matching process.
Differentiator # 5:
The coachee's immediate manager is a critical partner in coaching. She or he often
provides the coach with feedback on areas in which his or her employee is in need of
coaching. This coach uses this information to guide the coaching process
In mentoring, the immediate manager is indirectly involved. Although she or he
may offer suggestions to the employee on how to best use the mentoring experience or
may provide a recommendation to the matching committee on what would constitute a
good match, the manager has no link to the mentor and they do not communicate at
all during the mentoring relationship. This helps maintain the mentoring relationship's
When to consider coaching:
§ When a company is seeking to develop its employees in specific competencies
using performance management tools and involving the immediate manager
§ When a company has a number of talented employees who are not meeting
§ When a company is introducing a new system or program
§ When a company has a small group of individuals (5-8) in need of increased
competency in specific areas
§ When a leader or executive needs assistance in acquiring a new skill as an
When to consider mentoring:
§ When a company is seeking to develop its leaders or talent pool as part of
§ When a company seeks to develop its diverse employees to remove barriers that
hinder their success
§ When a company seeks to more completely develop its employees in ways that
are additional to the acquisition of specific skills/competencies
§ When a company seeks to retain its internal expertise and experience residing in
its baby boomer employees for future generations
§ When a company wants to create a workforce that balances the professional and
Q4. WHAT IS THIS THING CALLED EMOTIONAL INTELLIGENCE AND IS IT AS
IMPORTANT AS IQ?
“A leader’s intelligence has to have a strong emotional component. He/She has to have
high levels of self-awareness, maturity and self-control. She/He must be able to
withstand heat, handle setbacks and when those lucky moments arise, enjoy success
with equal parts joy and humility. No doubt emotional intelligence is more rare than book
smarts, but my experience says it is actually more important in the making of a leader.
You just can’t ignore it.”
– Jack Welch, chairman of GE, speaking to the Wall Street Journal
Emotional intelligence is the ability to identify and manage your own emotions and
the emotions of others. The most significant derailer of leaders and managers in
business and organizations is the inability to be effective and get things done in a
convivial atmosphere, where people have shared ownership of outcomes.
Organizational and individual progress and outcomes are sometimes thwarted, and
people do not know why … until NOW!
It is generally said to include 4 skills:
1. Self-Awareness, including the ability to identify your own emotions and those of
others. This is accomplished and measured through a 360 degree assessment;
2. The ability to harness emotions and apply them to tasks like thinking and problems
solving, under the heading of Self-Management; the ability to manage emotions,
including the ability to regulate your own emotions, and the ability to cheer up or calm
down another person.
3. Social Awareness, which has to do with being friendly, approachable and a
conversationalist in social settings; not timid or shy.
4. Relationship Management: Relationship Management is your ability to use
awareness of your emotions and the others’ emotions to manage interactions
Q5. LET’S TALK ABOUT THE ORGANIZATION AND GROWTH CRITERIA FOR MY
BUSINESS. HOW CAN I HIRE THE VERY BEST PEOPLE FOR MY BUSINESS?
1. My experience in hiring and developing people spans the better part of 4
decades. Among the key considerations when hiring, is to determine the
organizational temperament, and then assess and evaluate individual temperament for
fit. I recommend a battery of personality profiles as a part of the interview process,
along with a realistic job preview for the candidates. I have lead an organization of as
many as 900 sales people, hence my experience.
2. I propose that all potential contractors and new hire employees at a minimum be
tested for reading, writing, and arithmetic skills. The personality profile assessments are
appropriate, prior to the first, second or third final interviews. Your interview skills, as the
hiring manager must be impeccable and consistent from applicant to applicant,
otherwise you could face problems with the local and state governing bodies over your
hiring practices. Applicant files must be maintained in logical centralized locations like
file cabinets, computers etc.
3. Have all final candidates participate in a realistic job preview, where they participate
in viewing and observing the tasks required in the position the actual experience of
performing the job for which they are interviewing.
Q6. Can Emotional Intelligence Can Be Developed?
The communication between your emotional and rational “brains” is the physical source
of emotional intelligence. The pathway for emotional intelligence starts in the brain, at
the spinal cord. Your primary senses enter here and must travel to the front of your
brain before you can think rationally about your experience. However, first they travel
through the limbic system, the place where emotions are generated. So, we have an
emotional reaction to events before our rational mind is able to engage. Emotional
intelligence requires effective communication between the rational and emotional
centers of the brain.
“Plasticity” is the term neurologists use to describe the brain’s ability to change. Your
brain grows new connections as you learn new skills. The change is gradual, as your
brain cells develop new connections to speed the efficiency of new skills acquired.
Using strategies to increase your emotional intelligence allows the billions of
microscopic neurons lining the road between the rational and emotional centers of your
brain to branch off small “arms” (much like a tree) to reach out to the other cells. A
single cell can grow 15,000 connections with its neighbors. This chain reaction of
growth ensures it’s easier to kick this new behavior into action in the future. Once you
train your brain by repeatedly using new emotional intelligence strategies, emotionally
intelligent behaviors become habits.
I can offer your listeners and readers access to my Amazon Best Selling Ebook
“Let Your Emotional Intelligence Do The Talking!: The 17 Skills Necessary for
Performance Leadership with Your Boss, Family, Team, or Anyone Else Who Is
Important to YOUR Transformational Life Goals.” As a complimentary download
from my website, at www.coachmiguel.com
Q7. AVOID LETTING YOUR BUSINESS RUN YOU ... INSTEAD LEARN HOW YOU
CAN RUN YOUR BUSINESS.
Stop letting your business run you and instead, take control of running of your
business. We'll discuss five key categories that any small business owner needs to
consider - numbers, time, resources, marketing and leadership - and then ways you
can strengthen your business operations.
I teach, coach and mentor individuals and business owners the EOS®, the
Entrepreneurial Operating System, which is a complete set of simple concepts and
practical tools that has helped thousands of entrepreneurs get what they want from their
businesses. Implementing EOS will help you and your leadership team get better at
• Vision—getting everyone in your organization 100% on the same page with
where you’re going, and how you plan to get there
• Traction®—instilling focus, discipline, and accountability throughout the
company so that everyone executes on that vision—every day
• Healthy—helping your leaders become a more cohesive, functional, healthy
Here is what I teach:
Getting Focused and Clarifying Vision
The Focus Day™. A day to give your leadership team tools to clarify who’s responsible
for what, set priorities, improve communication, resolve issues and track critical
Your leadership team then uses their new tools for the next 30 days to experience real
Vision Building™ Day 1. Another day with your leadership team that starts by reviewing and
sharpening the Focus Day tools. You will then begin to use the Vision/Traction Organizer™
(V/TO) tool to clarify your vision, starting with who you are, why you exist, what you do and
where you are going. You will also get a great tool for reviewing your people.
Your team again uses the tools for the next 30 days to experience more improvement.
This is a spaced-learning approach which has proven to be most effective for quickly
gaining proficiency with the tools.
Vision Building Day 2. Another day with the leadership team to master the Focus Day
tools and continue using the V/TO tool to complete your vision, clarify your Marketing
Strategy, 3-Year Picture™, 1-Year Plan and priorities for the next 90 days.
With your leaders now focused and all on the same page, you’ll use the tools for the
next 90 days to execute your plan and experience more improvement.
Quarterly Sessions. A day with your leadership team every 90 days to evaluate their
performance, refocus, set priorities for the next 90 days and resolve any issues that
might impede progress.
Your team experiences measurable growth and improvement every 90 days –
Annual Sessions. Two days with your leadership team each year to work on team
health and update the vision and plan for the next year and next quarter.
The Result: A healthy, focused leadership team and organization that makes
continual progress towards achieving everything in their vision.
Q8. MARKETING MOTIVATION: STRENGTHEN CUSTOMER ATTRACTION AND
ENGAGEMENT, WHILE BUILDING BRAND AWARENESS.
1. What is your Core Story? And that of your business? For that matter... what
is a core story and why do you need one? We'll discuss this and more, including
the purpose of buyer education and how it creates and builds brand loyalty. The
end result? More customers... and more sales!
2. Your core story is the crux of your value to existing and prospective customers. It’s
the thing that drives business your way.
A core story gives you the opportunity to be an orange when compared to apples in
your market. Especially in commodity markets, this makes your sales less dependent on
price and availability — it’s harder to compare your offer to others and as such, it’s
harder to compare price. Your core story allows prospective customers to get it quicker,
making your offer more compelling than those you compete against. The result is your
close ratio increases and your sales cycles shortens — both lead to making more
3. Selling more and selling faster isn’t about trickery or gimmicks of any kind, shape or
form. The secret to selling more and faster is communicating better — that’s what core
stories are about.
When you’re versed in the core story of your business, everything you do makes more
sense and is much easier to talk about. It’s a way of thinking and looking at the things
you do as a means to do things for your customers — things they acknowledge as
worthy of owning.
Q9 The 5 Common Frustrations of Starting or Running a Business.
If you’re like most entrepreneurs, you’re probably experiencing one or more of five
1. Lack of control: You don’t have enough control over your time, the market, or your
company. Instead of controlling the business, the business is controlling you.
2. People: You’re frustrated with your employees, customers, vendors, or partners.
They don’t seem to listen, understand you, or follow through with their actions. You’re
not all on the same page.
3. Profit: Simply put, there’s not enough of it.
4. The ceiling: Your growth has stopped. No matter what you do, you can’t seem to
break through and get to the next level. You feel overwhelmed and unsure of what to do
5.Nothing’s working: You’ve tried various strategies and quickfix remedies. None have
worked for long, and as a result, your staff has become numb to new initiatives. You’re
spinning your wheels, and you need traction to move again.
Q10 SO… WHAT ARE THE NEXT LOGICAL STEPS I CAN TAKE TO START OR
GROW MY BUSINESS?
You need to have a planning tool and perhaps a coach/mentor that can assist in
completing this goal of developing your plans quicker faster better than if you tried doing
it own your own. I teach all of my clients that you “cannot be cheap” on your way to
success. It will cost you time, mistakes, errors and ultimately the money you are trying
to skimp on, because you will still have to do it over and recover.
There are two affordable tools planning that I recommend for those who are
bootstrapping their business:
1. The EOS Model: this will take you through the process of answering the following
questions about your biz: what is your vision, what data are you capturing and
measuring to give you feedback, what documented processes do you have, how could
you get leverage and traction in your business, what are the issues standing in the way
of your growth, and what about your people?
2. The Pagepage Planning Book, that comes with its own editable CD disk, written by
Jim Horan. The investment for the book through Amazon is <$40, and it will get anyone
off on the right track. I also provide a 3 hour consulting session, once the book has been
purchased, for those needing additional coaching and breakthrough consulting, for
Q11 WHAT IS THE MOST DIFFICULT HURDLE TO OVERCOME WHEN STARTING
I call it the FUD Factor. Fear, Uncertainty and Doubt. This is why I am such a proponent
of hiring and working with competent coaches and consultants. They help bring clarity
and more importantly ideas and solutions to help you move forward. It is also important
to honest and truthful with yourself about your skill sets. The most dangerous phrase in
the realm of personal and professional development is: “I Know That” or “I Can Do
That”. I often relate the story of the cobblers kids having no shoes. Why, because the
cobbler was so busy IN his business, with little time focusing ON the business, that they
never had time to focus on the own business needs, or in this case their family needs.
Q12 Take A Personal Inventory of your values
I encourage my clients to take a personal inventory of their values, the things that “float
their boat,” and then to stack rank these values from MOST imposrtant to the LEAST
important. Examples are:
1. Recognition : positive feedback and public Credit for work well done. Respect
2. Advancement: growth, seniority and promotion resulting from work well done.
3. Help Others : help others attain their goals.
4. FAME : To become prominent, famous and well known.
5. Autonomy : Ability to act independently, without constraints.
6. Reflection :To take time out to think about the past, present and future.
7. Love : To be involved in close, affectionate relationships.
8. Enjoyment :Fun, joy, laughter.
9. Authority : Position and Power to control events and activities of others.
10. Economic security: steady and secure employment. Adequate financial reward.
These are just a few, that we can explore further through discussion.