10+ YEARS CORPORATE BUSINESS OPERATIONS WITH FOCUS ON COST OPTIMIZATION AND REVENUE ENHANCEMENT. HIGHLY SELF-MOTIVATED, DRIVEN PROFESSIONAL. OVERACHIEVED ON REVENUE ENHANCEMENT GOALS WITH PROVEN SUCCESS IN BUSINESS OPERATIONS EFFICIENCIES. RECOGNIZED FOR EXCELLENT ABILITY TO BUILD AND MAINTAIN RELATIONSHIPS WITH OUTSTANDING PRESENTATION SKILLS AND A STRONG COMMITMENT TO IMPROVING PROCEDURES AND PROCESSES.

1. CLOUDSMARTZ, INC. | ROCHESTER, NY 2012 TO PRESENT
VICE PRESIDENT BUSINESS OPERATIONS & HUMAN RESOURCES 2014 TO PRESENT
 GENERATED 200K BY AUTOMATING HR TOOLS AND PROCEDURES TO MAXIMIZE THE EFFICIENCY OF THE TEAM
 COST SAVINGS INITIATIVE RESULTED IN 150K FROM THE MERGING OF IPLOGIC AND CLOUDSMARTZ
 CHANGED COMPENSATION MODEL TO PAY SALES EXECUTIVES TO BE PAID AFTER CUSTOMER PAID TO MAXIMIZE WORKING CASH IN THE BUSINESS
 CHANGED PAYROLL PERIOD FROM TWICE A MONTH TO 26 PAY PERIODS TO MAXIMIZE CASE FLOW OF $125K.
 CONSOLIDATED OFFICE REAL ESTATE AND RENEGOTIATED LEASES FOR A RESULT OF A TOTAL OF $178,000 YEAR TO DATE
 TOTAL COST SAVINGS FOR 2014: $650K; TOTAL COST SAVINGS SO FAR FOR 2015: $65K
 IMPLEMENTED NEW GRADE LEVEL BANDS
 ROLLED OUT EMPLOYEE BONUS BASED ON COMPANY STRATEGY
 ASSISTED IN EMPLOYEE STOCK OPTION PROGRAM
 BENCHMARKED EMPLOYEE COMPENSATION TO ENSURE RESOURCE COST OPTIMIZATION.
 AUTOMATED HR TOOLS AND PROCEDURES TO MAXIMIZE THE EFFICIENCY OF THE TEAM.
DIRECTOR BUSINESS OPERATIONS 2012 TO 2014
 OPENED AND SET UP THE CLOUDSMARTZ ENTITY FROM SCRATCH.
 RESPONSIBLE FOR ALL ASPECTS OF RUNNING THE BACKBONE OF THE COMPANY IN REGARD TO FINANCIALS, FORECASTING, CORPORATE TAXES,
PAYROLL, BENEFITS, MARKETING, SALES OPERATIONS, WEBSITE DEVELOPMENT, CLIENT SERVICES AND BUSINESS DEVELOPMENT.
 WAS THE FIRST AND ONLY EMPLOYEE WHILE WE LAUNCHED THE COMPANY FOR THE FIRST 5 MONTHS WE WERE IN BUSINESS.
 AS THE BUSINESS EVOLVED, WROTE STATEMENT OF WORK PROPOSALS FOR OUR CUSTOMERS AND INVOICED FOR OUR SERVICES.
 COMPLETED ALL LICENSES RELATED TO THE BUSINESS AND LEGAL STRUCTURE OF CLOUDSMARTZ LLC
 COORDINATED GLOBAL ENTITIES (US & SINGAPORE) FOR WITH LOCAL, STATE AND FEDERAL GOVERNMENTS
 NEGOTIATED ALL VENDOR CONTRACTS
 IMPLEMENTED AND RAN THE ACCOUNTING SYSTEM
 IMPLEMENTED THE 401K PLAN
 CREATED ALL MARKETING MATERIALS SUCH AS COLLATERAL, WEBSITE DESIGN TO LAUNCH THE BUSINESS
SANDRA COYNE
1778 BAIRD RD, PENFIELD NY 14526 (585) 730-1815 SANDRACOYNE@YAHOO.COM
KEY COMPETENCIES EXECUTIVE SUMMARY
 STRATEGIC PARTNERSHIPS
 BUSINESS OPERATIONS
 COST OPTIMIZATION
 PROCESS IMPROVEMENT
 EMPLOYEE RELATIONS
 EMPLOYEE BENEFITS
 SALES OPERATIONS
 MARKETING PROGRAMS
10+ YEARS CORPORATE BUSINESS OPERATIONS WITH FOCUS ON COST OPTIMIZATION AND
REVENUE ENHANCEMENT. HIGHLY SELF-MOTIVATED, DRIVEN PROFESSIONAL. OVERACHIEVED
ON REVENUE ENHANCEMENT GOALS WITH PROVEN SUCCESS IN BUSINESS OPERATIONS
EFFICIENCIES. RECOGNIZED FOR EXCELLENT ABILITY TO BUILD AND MAINTAIN RELATIONSHIPS
WITH OUTSTANDING PRESENTATION SKILLS AND A STRONG COMMITMENT TO IMPROVING
PROCEDURES AND PROCESSES.
GLOBAL IT SOLUTION PROVIDER WITH $50M IN REVENUE AND 65 EMPLOYEES
PROFESSIONAL EXPERIENCE

2. S A N D R A C O Y N E P A G E | 2
 RESPONSIBLE FOR OVERSEEING OPERATIONS OF ENTERPRISE SERVICE TEAM.
 INCLUDING MANAGEMENT AND COORDINATION OF SPECIFIC PROGRAMS DESIGNED TO DRIVE REVENUE AND ENHANCE CUSTOMER EXPERIENCE.
 PROJECT MANAGED EST, STRATEGIC SESSIONS, AND EXECUTIVE LEVEL CUSTOMER MEETINGS.
 ESTABLISHED AND MANAGED THE EXECUTIVE OFFICE PROVIDING DIRECT AND IMMEDIATE ESCALATION AND RESOLUTION FOR OUR CUSTOMERS.
XO COMMUNICATIONS, INC. | ROCHESTER, NY 2009 TO 2011
ONE OF THE NATION’S LARGEST COMMUNICATIONS SERVICE PROVIDERS SERVING BUSINESSES WITH $1.5B IN REVENUE AND ~ 3,600 EMPLOYEES
PROJECT COORDINATOR
2001 – 2002
ROCHESTER, NY
SENIOR MANAGER MARKETING PROGRAMS
 MANAGED AND DEVELOPED ALL SALES INCENTIVE PROGRAMS FOR 300+ ACCOUNT EXECUTIVES.
 MANAGED A TEAM OF PROGRAM MANAGERS WHO DEVELOPED CONTEST BOTH QUARTERLY AND ANNUALLY TO INCREASE REVENUE.
 MANAGED ALL EXECUTIVE ENGAGEMENTS INCLUDING EXECUTIVE FORUMS AND LEADERSHIP MEETINGS.
 MANAGED A 2M CONTEST/INCENTIVE BUDGET WHICH GENERATED “X” IN INCREASED REVENUE FROM SALES.
 DELIVERED UNDER BUDGET AND ON-SCHEDULE
 CREATION OF CRITERIA, STACK RANKINGS (SALES ATTAINMENT/NRI) CALCULATIONS AND REPORTING.
 DEVELOPED MARKETING COMMUNICATIONS, BRANDING AND MESSAGING IN RELATION TO ALL PROGRAMS
 PROJECT MANAGED ALL INCENTIVE TRIPS WITHIN THE US AND INTERNATIONALLY INCLUDING RFP’S AND VENDOR SELECTION.
 MANAGED THE COMPETITIVE BIDDING REQUESTS, CONTRACT NEGOTIATIONS, BUDGET MANAGEMENT, VENDOR MANAGEMENT.
 TRIP ATTENDEES IN UPWARDS OF 200 PARTICIPANTS
 RESPONSIBLE FOR ANNUAL CORPORATE CHARITABLE FUNDRAISING THAT REACHED OUR 3,000 EMPLOYEES NATIONALLY SUCH AS HABITAT FOR HUMANITY,
OPERATION HOMEFRONT, HOMELESS SHELTERS AND GRADE LEVEL SCHOOL DRIVES.
GLOBAL CROSSING, INC. | ROCHESTER, NY 2006 TO 2009
 SUPPORTED CIO AND SENIOR TEAM INCLUDING EXECUTIVE PLANNING SESSIONS.
 MAIN CONTACT FOR ALL EXTERNAL CUSTOMERS INCLUDING MERGER AND ACQUISITIONS.
 RESPONSIBLE FOR RECONCILING ALL TRAVEL EXPENSES
 MANAGED KEY VENDOR RELATIONSHIPS INCLUDING CONTRACT NEGOTIATION AND COST SAVING INITIATIVES FOR MOBILE COMMUNICATION DEVICES.
 DROVE COMPANY WIDE MOBILE PHONE CONVERSION - ANNUAL SAVINGS OF $2.4M.
 LED PROJECT TO CONSOLIDATE AND OPTIMIZE PAGING SYSTEM COMPANY WIDE LEADING TO ANNUAL SAVINGS OF $750K.
 400 TRAINING PLANS TO DETERMINE THE TRAINING NEED OF THE ORGANIZATION.
 MANAGED TEAM OF 35 EMPLOYEES TO DESIGN AND IMPLEMENT INTERNAL WEBSITE.
A GLOBAL TELECOMMUNICATIONS COMPANY SERVING LARGER GLOBAL BUSINESSES WITH $2.5B IN REVENUE AND OVER 5,000 EMPLOYEES
MANAGER BUSINESS OPERATIONS 2007 TO 2009
WEB SERVICES ANALYST 2006 TO 2007
 BUSINESS OPERATIONS MANAGER FOR ENTERPRISE SALES.
 RESPONSIBLE FOR OVERSEEING OVERALL OPERATION OF THE ENTERPRISE SERVICE TEAM.
 THIS INCLUDED MANAGEMENT AND COORDINATION OF SPECIFIC PROGRAMS DESIGNED TO DRIVE REVENUE AND ENHANCE CUSTOMER EXPERIENCE.
 COORDINATION OF THE EST EVENTS, STRATEGIC SESSIONS, AND EXECUTIVE LEVEL CUSTOMER MEETINGS.
 ESTABLISHED AND MANAGED THE EXECUTIVE OFFICE PROVIDING DIRECT AND IMMEDIATE ESCALATION AND RESOLUTION FOR OUR CUSTOMERS.
BACHELOR OF SCIENCE, ENGLISH
PROJECT MANAGER TO CIO 2006 TO 2007
OTHER EXPERIENCE
PROJECT COORDINATOR
1999 – 2001
ROCHESTER, NY
TRUST ADMINISTRATOR
1996 – 1999
ROCHESTER, NY
PURCHASING MANAGER
1994 – 1996
WEBSTER, NY
EDUCATION