This document provides an introduction to Salesforce development including CRM modules, cloud computing, Force.com platform architecture, Apex programming language, triggers, and Visualforce. It discusses the need for CRM in businesses, standard CRM modules and flows, introductions to concepts like SaaS and PaaS, the Apex language structure and best practices, trigger structure and usage, enabling and building basic Visualforce pages and controllers. Contact information is provided at the end for training related inquiries.