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Course plan tqm tkr
1. Christ University 2010-11
IV Trimester MBA
TOTAL QUALITY MANAGEMENT
COURSE PLAN
TEXT TOTAL QUALITY MANAGEMENT K.Shridhara Bhat
Week Dates Hours Unit Unit Heading
UNIT 1 INTRODUCTION TO QUALITY
WK 23 6TH JUNE 1 HR UNIT 1 Overview, Quality-price-value relationship
TO 11TH 1 hr do H/W, S/W, Aspects of quality
Sub-Total 2 HR
UNIT 2 QUALITY PHILOSOPHY
1 hr do Quality philosophies, Deming, Juran
WK 24 13TH JUNE 1 hr do Crosby, Ishikawa
TO 18TH
Sub-Total 2 HR
UNIT 3 COST OF QUALITY
WK 24 13TH JUNE 1 hr do costs of quality
TO 18TH 1 hr do Prevention, Appraisal
WK 25 20TH JUNE1 hr do Internal and external failure costs
TO 25TH
Sub-Total 3 HR
UNIT 4 INTRODUCTION TO TQM
WK 25 20TH JUNE1 hr do TQM concept
TO 25TH 1 hr do TQM and traditional quality
WK 26 27TH JUNE 1 hr do TQM implementation
TO 02 JUL 1 hr do MBNQA
1 hr do TQM in education
Sub-Total 5 HR
UNIT 5 QUALITY TOOLS
WK 27 04TH JUL 1 hr do Management tools
To 09TH 1 hr do
1 hr do
CIA 1 REVIEW
Sub-Total 3 HR
UNIT 6 TECHNICAL TOOLS FOR QUALITY
WK 28 11TH JUL 1 HR do Techniques for general use
TO 16TH 1 HR do on line techniques
2. 1 hr do off line techniques
Sub-Total 3 HR
UNIT 7 KAIZEN
WK 29 18TH JUL 1 hr do Waste
TO 23RD 1 hr do Waste elimination
1 hr do Approach
WK 30 25TH JULY 1 hr do Benefits
TO 30TH CIA 2
Sub-Total 4 HR
UNIT 8 QUALITY SYSTEMS
WK 30 25TH JULY 1 hr do ISO 9000
TO 30TH 1 hr do ISO 14000
Sub-Total 2HR
UNIT 9 BENCHMARKING
WK 31 01ST AUG TOhr
1 Meaning, scope
06TH AUG 1 hr Types of benchmarking
Sub-Total 2 HR
UNIT 10 BPR
WK 31 01ST AUG TOhr
1 Meaning and scope
06TH AUG Types and limitations
WK 32 08TH AUG 1 hr
TO 13 TH
Sub-Total 2 HR
Total 29 Hrs
3. (MBA 432)
Himalaya Publishing House
Pedagogy
CHAPTERS 1,2
Lecture
Lecture
lecture CHAPTER 3
Case SCL
CHAPTER 10
lecture
Numercals
CHAPTER 1,4
Lecture & Class exercises -
case Fedex
case
CHAPTER 9
Lecture & Class exercises -
Numericals and group presentations
Lecture & Class exercises -
Numericals and group presentations
CHAPTER 9
Lecture & Class exercises -
Numericals and group presentations
4. Lecture & Class exercises -
Numericals and group presentations
CHAPTER 8
lecture
exercises
Lecture Case Toyota
CHAPTER 12
lecture
lecture
CHAPTER 17
Lecture Case Xerox
Lecture
CHAPTER 18
Lecture Case M&M implementation of BPR
exercises
