15. ‘Step in another persons
shoe’ temporarily so that we
are able to look at a
situation the way they look
at it and feel the way they
feel in that situation.
22. TACTFUL CONVERSATIONS
T = Think before you speak
A = Apologize quickly when you blunder
(Accept people)
C = Converse, don’t compete
T = Time your comments
F = Focus on behaviour – not personality
U = Uncover hidden feelings
L = Listen to feedback
23. The six most important words
I
admit
I made
a mistake
32. ATTITUDE THAT
BLOCKSCREATIVITY
• Underestimating the problem
• Negative thinking
• Feeling that I have no role
• Feeling that I am not creative
• Thinking activities as childish
• Fear that others will feel badly
• Fear of failure
• Mental blocks:
Prejudice, functional fixation, learned
helplessness
36. How do you make decisions
Some one else makes it for you
Decide suddenly
Wait for someone else
Do what an older person says
Don’t take any decisions at all
Think through the choices and
then choose
38. How to say ‘NO’
• Polite refusal
• Give reason
• Be firm
• Walk away
• Cold shoulder
• Give alternative
• Reverse pressure
• Avoid situation
• Own your feeling
• No thanks
• I don’t like beer
• No
• No and walk away
• You did not hear
• You like to…..
• “I just told you”
• Avoid
• It makes me
unhappy
40. Five skills for E.M
• Self awareness
• Self regulation
• Motivation
• Empathy
• Social skills
It’s OK
41. STRES
S
• Our internal
response to a
( difficult )
situation we find
hard to manage
• stimulates our
level of alertness
• Response to
pressure
• Interaction of an
individual with
environment
42. Stress management
• Take deep breath
• Talk it out
• Take a minute break
• Move
• Laugh it out
• Keep in mind your limits before reacting
• Cry it out
• Look at good things around you
• Talk to a friend
• Listen to music