Sanjaya inclusive service-delivery-sa-mobile

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Sanjaya_Karunasena_Inclusive-Service-Delivery-SA-Mobile

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Sanjaya inclusive service-delivery-sa-mobile

  1. 1. Inclusive Service Delivery in thecurrent context Sanjaya Karunasena Chief Technology Officer sanjayak@icta.lk http://twitter.com/sanjayak71
  2. 2. Efficient & EffectiveGovernment Service Delivery 2
  3. 3. Government 3.0 Services Application● Government service portal● Personalized experience for the citizen, intelligent service● Seamless service anytime, anywhere● No bureaucracy, highly responsive, transparent 3
  4. 4. Key (Technical) Requirements● Understand the stake holder groups● Information availability in IT systems● Ability to connect IT systems and electronically exchange information● Re-engineered and legalized IT enabled Government Processes● On-line available Government services [Availability]● On-line accessible Government services [Accessibility] – Easily reachable services for citizens 4
  5. 5. Current Status ofGovernment Service Delivery 5
  6. 6. Current Infrastructure 6
  7. 7. Current Infrastructure cont. 7
  8. 8. List of eServices● Birth certificate copy issuance● Birth certificate verification● Revenue license notifications● Revenue license validations● Examination applications● Examination admission card issuance● Examination certificate issuance● Examination re-correction applications● Appointment scheduling 8
  9. 9. List of eServices cont.● Water bill history and payments● Passport application status● Foreign job bank profile● Foreign job opportunities● FEB related payments● FEB conducted examination results● Reservation of new vehicle registration numbers 9
  10. 10. List of eServices cont.● Last issued vehicle registration number● Obtaining vehicle information● EPF account details● EPF claim approval status● EPF profile details and changes● EPF housing loan status● EPF account refund status● Reservoirs Storage Details enquiry 10
  11. 11. List of eServices cont.● Train Schedule Inquiry● Rest Room reservation● Purchase of Railway Tender Documents● Reasonable Tea Price Inquiry● Elevational Average Tea Price Inquiry● Tea Small Holding Development Authority Application/Permit status Inquiry● Request inspection or advisory services● And more.... 11
  12. 12. Revisit Key (Technical) Requirements● Understand the stake holder groups● Information availability in IT systems● Ability to connect IT systems and electronically exchange information● Re-engineered and legalized IT enabled Government Processes● On-line available Government services [Availability]● On-line accessible Government services [Accessibility] – Easily reachable services for citizens 12
  13. 13. Effectively Reaching the Citizen 13
  14. 14. Mobile Penetration2000000018000000160000001400000012000000 Mobile10000000 Fixed Line8000000600000040000002000000 0 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 Source: TRC of Sri Lanka 14
  15. 15. Internet Penetration2000000018000000160000001400000012000000 Mobile10000000 Fixed Line Internet8000000600000040000002000000 0 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 Source: TRC of Sri Lanka 15
  16. 16. Key Features Available in Mobile Phones Used by BOP SMS Alarm Clock Calendar Games Color Screen FM Radio Torch Camera MMS Music Player Video PlayerInternet Browser Touch Screen 0 20 40 60 80 100 120 Source: Teleuse@BOP4 ­  www.lirneasia.net 16
  17. 17. What BOP do with Mobile Phones Recieve Calls Make CallsSend/Recieve SMS Check Bill/Credit Listen to RadioTake Photos/Video Play Games Listen to MusicSend/Recieve MMS 0 10 20 30 40 50 60 70 80 90 100 Source: Teleuse@BOP4 ­  www.lirneasia.net 17
  18. 18. Current Approach 18
  19. 19. Thank You! 19

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