3. Government 3.0
Services
Application
● Government service portal
● Personalized experience for the citizen, intelligent service
● Seamless service anytime, anywhere
● No bureaucracy, highly responsive, transparent 3
4. Key (Technical) Requirements
● Understand the stake holder groups
● Information availability in IT systems
● Ability to connect IT systems and electronically
exchange information
● Re-engineered and legalized IT enabled Government
Processes
● On-line available Government services [Availability]
● On-line accessible Government services
[Accessibility]
– Easily reachable services for citizens
4
9. List of eServices cont.
● Water bill history and payments
● Passport application status
● Foreign job bank profile
● Foreign job opportunities
● FEB related payments
● FEB conducted examination results
● Reservation of new vehicle registration
numbers
9
10. List of eServices cont.
● Last issued vehicle registration number
● Obtaining vehicle information
● EPF account details
● EPF claim approval status
● EPF profile details and changes
● EPF housing loan status
● EPF account refund status
● Reservoirs Storage Details enquiry
10
11. List of eServices cont.
● Train Schedule Inquiry
● Rest Room reservation
● Purchase of Railway Tender Documents
● Reasonable Tea Price Inquiry
● Elevational Average Tea Price Inquiry
● Tea Small Holding Development Authority
Application/Permit status Inquiry
● Request inspection or advisory services
● And more....
11
12. Revisit Key (Technical)
Requirements
● Understand the stake holder groups
● Information availability in IT systems
● Ability to connect IT systems and electronically
exchange information
● Re-engineered and legalized IT enabled Government
Processes
● On-line available Government services [Availability]
● On-line accessible Government services
[Accessibility]
– Easily reachable services for citizens
12
16. Key Features Available in Mobile
Phones Used by BOP
SMS
Alarm Clock
Calendar
Games
Color Screen
FM Radio
Torch
Camera
MMS
Music Player
Video Player
Internet Browser
Touch Screen
0 20 40 60 80 100 120
Source: Teleuse@BOP4 www.lirneasia.net
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17. What BOP do with Mobile
Phones
Recieve Calls
Make Calls
Send/Recieve SMS
Check Bill/Credit
Listen to Radio
Take Photos/Video
Play Games
Listen to Music
Send/Recieve MMS
0 10 20 30 40 50 60 70 80 90 100
Source: Teleuse@BOP4 www.lirneasia.net
17