Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Marketing Social CRM As A Service For Customers
1. Marketing social crm as a service for customers @RyanAmirault – Social CRM Summit August 8, 2011
2. @RyanAmirault – Social CRM Summit Ryan Amirault -Driving and creating the local social media course for Whole Foods Market. -Previously in corporate finance, now combining analytical skills with social media. -Photographer, cyclist, skier, runner, home chef. -@RyanAmirault August 8, 2011
3. @RyanAmirault – Social CRM Summit topics Clear Expectations Personalize It Benchmarks Listen Facilitate August 8, 2011
9. @RyanAmirault – Social CRM Summit Personalize it Turn on page owner of your Facebook Fan Page August 8, 2011
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11. @RyanAmirault – Social CRM Summit Benchmarks for customer service 4. Number of issues found and responded to 5. Content interactions (page/post views, click-thrus, impressions, etc) 6. Sales Contribution – correlate sales to social media efforts, dare I say ROI… 7. Customer Service Inquiries – trends in number of total inquires (more CS inquiries could be making their way to social channels) August 8, 2011
