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My Blackboard has Changed, Please Help? <br />Tip:Go to the <br />Blackboard Support Jukebox <br />for Bb Learners On-the-...
Overview<br /><ul><li> Intro
 The Collaboration Context
 The BbSupportjukebox
 Lessons learned
 The Roadahead
Questions?</li></ul>2/25<br />
Avans UniversityFacts and Figures<br />3 cities Breda, Tilburg and ‘s-Hertogenbosch (19 educational units)<br />3 Xplora L...
Overview<br /><ul><li> Intro
 The Collaboration Context
 The BbSupportjukebox
 Lessons learned
 The Road ahead
 Questions?</li></ul>4/25<br />
What is NLBbUG?<br />NLBbUG Dutch speaking Bb user group<br />The origin of the content<br />In the Dutch-speaking countri...
Where is NLBbUG located?<br />6/25<br />Well, see that little red circle?<br />
Participants<br />Overview of all NLBbUG<br />participating institutes<br />Amsterdam<br />Bruxelles<br />7/25<br />
Participants<br />Overview of all NLBbUG<br />participating institutes<br />Amsterdam<br />Bruxelles<br />8/25<br />
Motivation for collaboration<br /><ul><li> Same Bb 9.x migration plans
 Shared Momentum (Migration Timelines overlap)
 Limited Content production capacity
 Need of continuous changes in Support materials
Previous experiences show that 80% of the support materials is exchangeable among NLBbUG members
The awareness that only through collaboration a full set of  support materials can be produced economically</li></ul>Which...
Bb9.1<br />Common primary goal<br />10/25<br />To realize a complete set of Bb9.x reusable support-materials <br />
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Avans leeds-2011-jukebox-slideshare

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This is the SupportJukebox presentation held @ BbTLC11 in Leeds on the 13th of april

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Avans leeds-2011-jukebox-slideshare

  1. 1. My Blackboard has Changed, Please Help? <br />Tip:Go to the <br />Blackboard Support Jukebox <br />for Bb Learners On-the-Go<br />With gratitude to Blackboard (EMEA) <br />for sponsoring the collaborative content creation activities by supplying us <br />with an “out of the box” installation of Bb 9.1.<br />
  2. 2. Overview<br /><ul><li> Intro
  3. 3. The Collaboration Context
  4. 4. The BbSupportjukebox
  5. 5. Lessons learned
  6. 6. The Roadahead
  7. 7. Questions?</li></ul>2/25<br />
  8. 8. Avans UniversityFacts and Figures<br />3 cities Breda, Tilburg and ‘s-Hertogenbosch (19 educational units)<br />3 Xplora Learning centers<br />25000 current VLE Blackboard users<br />10 year Blackboard history<br />Currently using Bb Learn 9.1 <br />(with CMS Course Delivery, Community Engagement, Content Management)<br />> 8000 Bb basic-portfolio’s<br />Active member of Dutch speaking Bb User Group (NLBbUG )<br />Bert FrissenTeam coordinator Virtual-Learning Support<br />Rick DijsVLE Bb-Admin<br />3/25<br />
  9. 9. Overview<br /><ul><li> Intro
  10. 10. The Collaboration Context
  11. 11. The BbSupportjukebox
  12. 12. Lessons learned
  13. 13. The Road ahead
  14. 14. Questions?</li></ul>4/25<br />
  15. 15. What is NLBbUG?<br />NLBbUG Dutch speaking Bb user group<br />The origin of the content<br />In the Dutch-speaking countries every institute was creating their<br />own Support-material, all in different data-formats…<br />5/25<br />
  16. 16. Where is NLBbUG located?<br />6/25<br />Well, see that little red circle?<br />
  17. 17. Participants<br />Overview of all NLBbUG<br />participating institutes<br />Amsterdam<br />Bruxelles<br />7/25<br />
  18. 18. Participants<br />Overview of all NLBbUG<br />participating institutes<br />Amsterdam<br />Bruxelles<br />8/25<br />
  19. 19. Motivation for collaboration<br /><ul><li> Same Bb 9.x migration plans
  20. 20. Shared Momentum (Migration Timelines overlap)
  21. 21. Limited Content production capacity
  22. 22. Need of continuous changes in Support materials
  23. 23. Previous experiences show that 80% of the support materials is exchangeable among NLBbUG members
  24. 24. The awareness that only through collaboration a full set of support materials can be produced economically</li></ul>Which led to a common goal…<br />9/25<br />
  25. 25. Bb9.1<br />Common primary goal<br />10/25<br />To realize a complete set of Bb9.x reusable support-materials <br />
  26. 26. Content productioncollaboration<br />The result of a few NLBbUG-meetings:<br />- Decision to collaborate in Support-materials production<br />- Named and prioritized set of > 200 Support-items <br />- Basic template for a individual Support-item / Single<br />- The decision was made to use a Google-apps environment<br />- Agreement about production-and review methods / procedures<br />- A production and review-crew (NLBbUG-members) was established<br /><ul><li> And a production timeline was set</li></ul>Content Productiontimeline<br />Phase1 readybefore 24-03-2010 (48 items)<br />Phase2 readybefore 30-04-2010 (166 items)<br />Phase3 readybefore 20-08-2010 (110 items)<br />Total ammount of Support-Singles: 324<br />11/25<br />For participants the produced supportcontent is free to use.<br />
  27. 27. Overview<br /><ul><li> Intro
  28. 28. The Collaboration Context
  29. 29. The BbSupportjukebox
  30. 30. Lessons learned
  31. 31. The Road ahead
  32. 32. Questions?</li></ul>12/25<br />
  33. 33. When Bert is not @ work, he often plays in a jazzband….While drumming, his mind starts buzzing around…..<br />Music…. Jukebox…. Singles….Support…. Items….Support-Singles in SupportJukebox<br />the <br />EUREKA<br />moment<br />13/25<br />
  34. 34. What makes it a Jukebox?<br />Input for the Jukebox are the Support-singles<br />It is a virtual device that contains all Bb Support-materials<br />It allows you to search and find the a specific Support-item/single<br />A supportsingle obtains one specific support-item<br />Updating support-items is simply a matter of replacing one single, without shutting down the jukebox<br />Custom made support is easily addable by creating and inserting a new single<br />NLBbUG Support-singles<br />Output are the Avans-converted Support-singles.Presented in our Wordpress-environment<br />Avans Support-singles<br />14/25<br />
  35. 35. How can a Bb-user reach the Jukebox?<br />There are several entrances available:<br />The help link in Blackboard<br />Through the direct Jukebox-URL<br />Module within Blackboard<br />Facebook Widget<br />15/25<br />
  36. 36. What kind of content types <br />does the Jukebox contain?<br />Content types:<br /><ul><li> Static documents in PDF format,
  37. 37. Illustrated html how-to instructions
  38. 38. Screencasts
  39. 39. External sources
  40. 40. Tutorials
  41. 41. But also organizational information, like “how to change my password”
  42. 42. and… Polls</li></ul>16/25<br />
  43. 43. Exchangeability and reusability…<br /><ul><li>The empty Wordpress-based Jukebox-facility (incl. Plugins) is reusable
  44. 44. It’s easy to export the Support-items database to an XML-file;XML-files can easily be imported into another Wordpress environment or exchanged into another playerplatform
  45. 45. The only thing to do besides that, is to make sure the files, pictures and movies are also migrated (FTP)</li></ul>17/25<br />
  46. 46. The Jukebox-user in action<br /><ul><li>I can easily search for a support-item
  47. 47. If I want a hardcopy I can simply print the Support-single
  48. 48. I can give feedback on the support-singles through comments
  49. 49. Also I can rate specific Support-singles
  50. 50. I can submit a request for a new support single
  51. 51. Through polls I can give my opinion about certain subjects
  52. 52. Soon they also offer me the option to get a “theme-based manual on request” (Portfolio, Grade book, top5 how-to use issues )</li></ul>18/25<br />
  53. 53. Overview<br /><ul><li> Intro
  54. 54. The Collaboration Context
  55. 55. The BbSupportjukebox
  56. 56. Lessons learned
  57. 57. The Road ahead
  58. 58. Questions?</li></ul>19/25<br />
  59. 59. Lessons learned<br /><ul><li>When there will be a major migration, this will be a practical way to realise support materials
  60. 60. Collaboration is a valuable manner to get results
  61. 61. Content Co-creation is also fun
  62. 62. It’s important to separate Content issues and Content-player
  63. 63. The Support-Jukebox operates independent from Blackboard, so when Bb is offline support and communication is still available</li></ul>20/25<br />
  64. 64. Overview<br /><ul><li> Intro
  65. 65. The Collaboration Context
  66. 66. The BbSupportjukebox
  67. 67. Lessons learned
  68. 68. The Road ahead
  69. 69. Questions?</li></ul>21/25<br />
  70. 70. The Road ahead?<br />We look beyond the borders of Blackboard usagefor our organization, the Jukebox can be a self-service resource of help and instructions for other items than Blackboard<br />The future will be a “one-stop-shopping” place<br /><ul><li> Think of the use of a Xerox Machine
  71. 71. Office instructions
  72. 72. Video-editing support
  73. 73. E-mail Support
  74. 74. Or many other uses which are not yet within our vision</li></ul>22/25<br />
  75. 75. Overview<br /><ul><li> Intro
  76. 76. The Collaboration Context
  77. 77. The BbSupportjukebox
  78. 78. Lessons learned
  79. 79. The Road ahead
  80. 80. Questions?</li></ul>23/25<br />
  81. 81. Thankyouforyourattention.AnyQuestionssofar?<br />24/25<br />
  82. 82. Thank You<br />Bert Frissen<br />Avans University of applied sciences<br />hma.frissen@avans.nl<br /> @friszb<br />Rick Dijs<br />Avans University of applied sciences<br />mp.dijs@avans.nl<br /> @AvansSupport<br />Special thanks to JiskaMemelink for assisting Avans. Graphics by Rick Dijs<br />

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