This is the SupportJukebox presentation held @ BbTLC11 in Leeds on the 13th of april

1. My Blackboard has Changed, Please Help? Tip:Go to the Blackboard Support Jukebox for Bb Learners On-the-Go With gratitude to Blackboard (EMEA) for sponsoring the collaborative content creation activities by supplying us with an “out of the box” installation of Bb 9.1.

3. The Collaboration Context

4. The BbSupportjukebox

5. Lessons learned

6. The Roadahead

7. Questions?2/25

8. Avans UniversityFacts and Figures 3 cities Breda, Tilburg and ‘s-Hertogenbosch (19 educational units) 3 Xplora Learning centers 25000 current VLE Blackboard users 10 year Blackboard history Currently using Bb Learn 9.1 (with CMS Course Delivery, Community Engagement, Content Management) > 8000 Bb basic-portfolio’s Active member of Dutch speaking Bb User Group (NLBbUG ) Bert FrissenTeam coordinator Virtual-Learning Support Rick DijsVLE Bb-Admin 3/25

10. The Collaboration Context

11. The BbSupportjukebox

12. Lessons learned

13. The Road ahead

14. Questions?4/25

15. What is NLBbUG? NLBbUG Dutch speaking Bb user group The origin of the content In the Dutch-speaking countries every institute was creating their own Support-material, all in different data-formats… 5/25

16. Where is NLBbUG located? 6/25 Well, see that little red circle?

17. Participants Overview of all NLBbUG participating institutes Amsterdam Bruxelles 7/25

18. Participants Overview of all NLBbUG participating institutes Amsterdam Bruxelles 8/25

20. Shared Momentum (Migration Timelines overlap)

21. Limited Content production capacity

22. Need of continuous changes in Support materials

23. Previous experiences show that 80% of the support materials is exchangeable among NLBbUG members

24. The awareness that only through collaboration a full set of support materials can be produced economicallyWhich led to a common goal… 9/25

25. Bb9.1 Common primary goal 10/25 To realize a complete set of Bb9.x reusable support-materials

28. The Collaboration Context

29. The BbSupportjukebox

30. Lessons learned

31. The Road ahead

32. Questions?12/25

33. When Bert is not @ work, he often plays in a jazzband….While drumming, his mind starts buzzing around….. Music…. Jukebox…. Singles….Support…. Items….Support-Singles in SupportJukebox the EUREKA moment 13/25

34. What makes it a Jukebox? Input for the Jukebox are the Support-singles It is a virtual device that contains all Bb Support-materials It allows you to search and find the a specific Support-item/single A supportsingle obtains one specific support-item Updating support-items is simply a matter of replacing one single, without shutting down the jukebox Custom made support is easily addable by creating and inserting a new single NLBbUG Support-singles Output are the Avans-converted Support-singles.Presented in our Wordpress-environment Avans Support-singles 14/25

35. How can a Bb-user reach the Jukebox? There are several entrances available: The help link in Blackboard Through the direct Jukebox-URL Module within Blackboard Facebook Widget 15/25

37. Illustrated html how-to instructions

38. Screencasts

39. External sources

40. Tutorials

41. But also organizational information, like “how to change my password”

42. and… Polls16/25

44. It’s easy to export the Support-items database to an XML-file;XML-files can easily be imported into another Wordpress environment or exchanged into another playerplatform

45. The only thing to do besides that, is to make sure the files, pictures and movies are also migrated (FTP)17/25

47. If I want a hardcopy I can simply print the Support-single

48. I can give feedback on the support-singles through comments

49. Also I can rate specific Support-singles

50. I can submit a request for a new support single

51. Through polls I can give my opinion about certain subjects

52. Soon they also offer me the option to get a “theme-based manual on request” (Portfolio, Grade book, top5 how-to use issues )18/25

54. The Collaboration Context

55. The BbSupportjukebox

56. Lessons learned

57. The Road ahead

58. Questions?19/25

60. Collaboration is a valuable manner to get results

61. Content Co-creation is also fun

62. It’s important to separate Content issues and Content-player

63. The Support-Jukebox operates independent from Blackboard, so when Bb is offline support and communication is still available20/25

65. The Collaboration Context

66. The BbSupportjukebox

67. Lessons learned

68. The Road ahead

69. Questions?21/25

71. Office instructions

72. Video-editing support

73. E-mail Support

74. Or many other uses which are not yet within our vision22/25

76. The Collaboration Context

77. The BbSupportjukebox

78. Lessons learned

79. The Road ahead

80. Questions?23/25

81. Thankyouforyourattention.AnyQuestionssofar? 24/25

82. Thank You Bert Frissen Avans University of applied sciences hma.frissen@avans.nl @friszb Rick Dijs Avans University of applied sciences mp.dijs@avans.nl @AvansSupport Special thanks to JiskaMemelink for assisting Avans. Graphics by Rick Dijs