2. COMMUNICATION
• The word communication is derived from
the latin word”communis”which means
“common”
• Communication means exchange of ideas,
facts, opinion,emotions,information
and understanding between two or more
persons
4. FORMAL COMMUNICATION
• Official communication
along the chain of
command is called formal
communication.
• The paths that are
institutionally decided by
the organisation are called
formal channel of
communication.
• Formal communication
may take place in 3
direction,vizDownward,
upward&horizontal
5. INFORMAL COMMUNICATION
• Communication based on
informal relation ship
between the members of
organisation at same or
different level is called in
formal communication.
• The network or path way of
informal communication is
called grapevine.
• This is free from all the
formalities of formal
communication.
6. TYPES OF FORMAL COMMUNICATION
FORMAL COMMUNICATION
UPWARD
COMMUNI
CATION
HORIZONTAL
COMMUNIC
ATION
DIAGONAL
COMMUNI
CATION
DOWNWARD
COMMUNICA
TION
7. UPWARD COMMUNICATION
• The flow of
communication
from the lower
levels to higher
levels of the
organisation is
known as” upward
communication”
8. DOWNWARD COMMUNICATION
• The flow of
information from
the top level to
the lower level is
termed as
downward
communication
9. Horizontal&Diagonal communication
• Transmission of information among persons of
the same level and status is known as
horizontal communication
• Communication between persons of two
departments,one holding a higher position
and the other lower,is known as diagonal
communication
