9. Key Customer Questions on SaaS and Cloud Client type services Privacy Performance Availability Personalization Encryption Global/Local Caching Application Design Multi-Tenant
10. What is the role of Access Management? Organizations don ’ t get a clear view of who has done what with a resource, so cannot demonstrate ‘ control ’ Common Pain points Who did access what? Who should have access to what? Siloed approach to authorization across hundreds or even thousands of applications Who has Access to what? Months to modify applications with embedded authorization policy or by deploying agents