Business Furniture Incorporated

1. This Is bfi
bfi is a Full Service Contract Furnishings Firm, providing
services and products for the office environment.
Since our inception in 1947, Business Furniture, Inc. (bfi) has prided
itself on delivering the highest quality and best value to our
customers. This philosophy has helped us grow into a national
industry leader, distributing a wide range of office furniture and
solutions throughout the New York metropolitan area and nationwide.
As our many satisfied customers have come to know, bfi offers not
only products and services you can depend on, but also a convenient,
cost-effective partnership that will help your business grow.

2. About bfi
bfi is proud to be one of America’s largest and most capable office
furniture dealerships. For over sixty five years, we have provided all
the services, furnishings, and equipment needed to create the most
efficient of office environments for customers throughout the New
York metropolitan area and nationwide. As we have grown, we
have kept pace with the latest concepts and technologies to meet
the countless demands of the nation’s dynamic workplace.

3. About bfi
bfi is a privately owned, professionally managed
company. We have a staff of over 100 talented
employees at our three locations – two in New Jersey
and one in New York. Our customer base reflects a
cross section of the marketplace, including corporate
clients, governmental agencies, the architectural and
design community, healthcare facilities, and many major
real estate developers and brokers.

4. About bfi
bfi’s reputation is based on our wide range of experience with
major projects and our ability to provide complete and
comprehensive services for all types of environments and
budgets. Our many longstanding client relationships are proof of
the bfi commitment to leading our industry with the highest
levels of integrity, innovation, client satisfaction, and financial
strength.

5. Single Source Accountability
With business furnishings, floor covering solutions, move
management services, and financing alternatives, bfi gives you
single source accountability for your entire project. Our flexible
approach, cost control measures, and project management
techniques ensure success. The bfi professional team works
with you to establish your project’s goals and develop
comprehensive furniture and project specifications, presented
to you in an easy-to-understand graphic format.

6. Services
Product Services Consulting Services:
- Specification Support - Financial Analysis
- Furniture Procurement - Project Management
- Floor Covering Procurement - Field Administration
- Delivery and Installation - Relocation Services
- Refurbishment and Service - Asset Management
- Trade in/Buy Back Program - Floor Covering Consultation
- Leasing Alternatives - Commercial Lease Audits

7. Products
The Finest Products from Top Companies
bfi is proud to represent a distinguished group of over 250 office
furniture manufacturers, allowing us to meet every demand and
every budget for furnishing tomorrow’s office today.
- Systems Furniture - Custom Products
- Seating - Carpeting
- Desks and Credenzas - Signage
- Filing Systems - Accessories
- Tables - Window Treatment
- VDT/Computer Furniture - Art Work
- Movable Walls - Environmental Products

8. Customer Service
Online Customer Service Request Form
Should there be a problem with your furniture, you may notify our customer
service department during normal business hours or twenty four hours a day,
seven days a week on our website.
Go to Customer Service Request Form.
Customer Satisfaction Survey
As part of bfi’s Quality Assurance Program, we have established a secured web
based performance survey program. This program allows bfi to survey customers
regarding performance of our sales personnel, project managers, ease of doing
business with bfi, and overall customer satisfaction.

9. Customer Service
Client Manager System (C.M.S.)
bfi provides secured Internet on-line order status, and tracking through our
website at www.bfionline.com. This site includes information on furniture
standards as specified by the client’s design group. Once you access the C.M.S.
system, you can:
 View up to the minute order status reports
 Review order history reports
 Check or submit customer service reports
 Print your own invoices
 Reprint open quotes
At any hour of the day or night, you can have complete, real-time information on
the status of any open item relating to your account.

10. The bfi Advantage
• Long term stability with over 65 years of experience
• Professional Furniture Planning Staff – NCIDQ Certified Designers
• Leading edge technology for project specification and tracking
• Solid reputation based on numerous satisfied A-list clients
• 24 hour customer service with long term staff for project continuity
• Competitive discounting through extensive purchasing power
• Hassle free projects completed on time and on budget
• Local and nationwide services
• Available to New York and New Jersey governments through state contracts
• One stop shopping and single source accountability

11. Client List
Our clients range from • Verizon Wireless • Winthrop University Hospital • National Audubon Society
• UMDNJ • Macy’s • Chase Manhattan Bank
very small to Fortune
• Lufthansa • US Trust Company • The Andrew W. Mellon Foundation
500, in nearly every • Simon & Schuster • Standards and Poors • M&M Mars
industry, including • Hoffmann-La Roche, Inc. • Federal Reserve Bank • Christian Dior Perfumes, Inc.
healthcare, hi-tech, retail • Kraft Foods • New York University • Robert Wood Johnson Medical
• NBC • CB Richard Ellis School
and education. Here are
• Tommy Hilfiger, USA • Red Bulls • Novo Nordisk
a few of our clients which • Park Avenue BMW
• ADT • McKinsey and Company
we've helped make their • Honeywell • Audi of North America • FMC Corporation
working environment a • Accenture • JMK BMW • Appaloosa Management
better place to be in. • Eight O’clock Coffee • Paul Miller BMW • TD Ameritrade

12. Contact Us
Elizabeth, NJ Parsippany, NJ New York, NY
(Corporate Headquarters) 10 Lanidex Center W THE ARTS BUILDING
133 Rahway Avenue Parsippany, NJ 07054 336 West 37th Street
Elizabeth, NJ 07202 tel: 973-503-0730 Suite # 360
tel: 908-355-3400 New York, NY 10018
tel: 212-685-9344
Visit us online!
For more complete information, please visit our web site at www.bfionline.com.
There we have a more extensive listing of our services and product offerings for you
to review at your leisure, 24 hours a day, 7 days a week.