This document contains a customer profile and survey questions regarding a customer's usage of and satisfaction with BSNL 3G mobile services. The profile includes the customer's name, demographic information, and phone usage statistics. The survey then asks 23 multiple choice and open-ended questions regarding the customer's experience with BSNL mobile and 3G services specifically, including their usage patterns, factors influencing adoption of 3G, satisfaction levels, and suggestions for improvement.

1. CUSTOMER PROFILE
Name of the Customer
Gender
Age
Education
Occupation
Designation
House Hold Items
Average Monthly Phone Bill
Per day Incoming Calls
Per day Out going Calls
Per day Sent Sms
Perday sms received (except promotional sms)
Questions on Diffusion of Innovations
1. How long have you been using mobile phone?
Below 1 year 1 to 2 years 2 to 3 years 3 years and above
2.How long have you been using bsnl services?
Below 1 year 1 to 2 years 2 to 3 years 3 years and above
3.How long have you been using 3G Services of BSNL? [ ]
3 months 6 months more than 1 year
4.How did you know about BSNL 3G Services?
TV adds Hoardings News papers others
5.What kind of payment have you been opted?
Post paid pre paid
6. Is any Bsnl marketing executive personally meet you to tell about bsnl 3g?
yes NO
7. which factor motivated you to use Bsnl 3G?
TV adds Hoardings News papers Others
8.what is the most attractive feature of Bsnl 3G?
video calling high speed internet price Others
9.what is the reason for preferring Bsnl 3G?
price network services Others
10.Which plan are you using in Bsnl3G ?
3G Nestham 3G Vennela Match 3G Vennela Super 3G Special

2. 11.Which data Plan do you most preferred in bsnl 3G?
Plan Voucher -51 STV 103 STV 302 STV 502 others
12.Are you used any Bsnl 3G USB data card?
yes NO
13. Which tariff plan are you using in Bsnl 3G USB data card?
1600 2000 4000 4500
14.Are you using any short term validity data card vouchers?
yes NO
15. Which STV voucher .Are you using any short term validity data card voucher?
10 21 50 Others
16.Are you using which type of apps mostly in Bsnl 3G?
video calling Live TV Games Social networking others
17.which type of social networking are you using in Bsnl 3G?
face book Orkut Twitter others
18. what is the reason for preferring bsnl 3 G?
price Network services others
19. do you satisfied with Bsnl 3 G?
yes NO
20. How would you rate the attractiveness of our product?
Very attractive Attractive Neutral Not attractive at all
21. how would you rate your satisfaction level of using BSNL 3G ?
Excellent Good Bad Terrible
22. What is the main problem faced by you in bsnl 3G?
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23.Any Suggestions?
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