The Trajectory
of Change
Raj Mudhar
rajile.com / raj@ripnet.com
1Thursday, October 28, 2010
2Thursday, October 28, 2010
3
2Thursday, October 28, 2010
3
Context
2Thursday, October 28, 2010
3
Context
Experiences with Change
2Thursday, October 28, 2010
3
Context
Experiences with Change
Change Models
2Thursday, October 28, 2010
• Today - Agile Transformation Servant Leader
• Before - R&D Operations Head for the Korean 3G-Wireless Market
• Early on ...
• Company Profile:
• Operating in130+ countries
• Annual Revenues: €15.2 billion (2009)
• Employees: 77,000+
• Employee Nat...
We are the network
behind your smartphone
5Thursday, October 28, 2010
6Thursday, October 28, 2010
Wireless Telecom
6Thursday, October 28, 2010
Wireless Telecom
Globally Distributed
6Thursday, October 28, 2010
Wireless Telecom
Globally Distributed
Regulated
6Thursday, October 28, 2010
Wireless Telecom
Globally Distributed
Complex
Regulated
6Thursday, October 28, 2010
Wireless Telecom
Globally Distributed
Complex
High Reliability
Regulated
6Thursday, October 28, 2010
Wireless Telecom
Globally Distributed
Complex
High Reliability
Regulated
Non-Uniform
6Thursday, October 28, 2010
The Agile Journey 7Thursday, October 28, 2010
Korean Taxi
Telecom on steroids
8Thursday, October 28, 2010
We became iterative in a Waterfall
World... and it was painful
9Thursday, October 28, 2010
Global Market
We became iterative in a Waterfall
World... and it was painful
9Thursday, October 28, 2010
Global Market
We became iterative in a Waterfall
World... and it was painful
R1 R2 R3
9Thursday, October 28, 2010
Global Market
Korean Market
We became iterative in a Waterfall
World... and it was painful
R1 R2 R3
9Thursday, October 28,...
Global Market
Korean Market
We became iterative in a Waterfall
World... and it was painful
R1 R2 R3
R1
R2
R3
9Thursday, Oc...
10Thursday, October 28, 2010
Responsive
10Thursday, October 28, 2010
Responsive
Incremental
10Thursday, October 28, 2010
Responsive
Incremental
Collaborative
10Thursday, October 28, 2010
Responsive
Incremental
Adaptive
Collaborative
10Thursday, October 28, 2010
Agile
Responsive
Incremental
Adaptive
Collaborative
10Thursday, October 28, 2010
The Struggle to Change
11Thursday, October 28, 2010
The Experience
of One Team
12Thursday, October 28, 2010
From Waterfall
to Scrum
13Thursday, October 28, 2010
“There’s NO
WAY this
will work!”
From Waterfall
to Scrum
13Thursday, October 28, 2010
“There’s NO
WAY this
will work!”
“Our first Sprintwas an unmitigateddisaster!”
From Waterfall
to Scrum
13Thursday, October...
“There’s NO
WAY this
will work!”
“Our first Sprintwas an unmitigateddisaster!”
“We like it but
this is HARD.”
From Waterfa...
“There’s NO
WAY this
will work!”
“Our first Sprintwas an unmitigateddisaster!”
“We like it but
this is HARD.”
“Wow, less w...
Resistance 14Thursday, October 28, 2010
Denial 15Thursday, October 28, 2010
16Thursday, October 28, 2010
“We are too
distributed.”
“Our productsare toocomplex.”
“This will
never work
here.”
“Our
situation is
different.”
16Thurs...
“We are too
distributed.”
“Our productsare toocomplex.”
“This will
never work
here.”
“We’re
already
Agile!”
“Our
situation...
Anger 17Thursday, October 28, 2010
18Thursday, October 28, 2010
“I want
nothing to
do with
this!”
“Stop
dreaming, we
live in the real
world.”
“Teams can’tmanagethemselves!”
“This won’two...
“I want
nothing to
do with
this!”
“...”
“Stop
dreaming, we
live in the real
world.”
“Teams can’tmanagethemselves!”
“This w...
Bargaining
? !
19Thursday, October 28, 2010
20Thursday, October 28, 2010
“I’ll just Scrum in
my component
team.”
“We’ll justScrum onwaterfall phases.”
“How about a
daily stand-up
twice a week?”
“...
“I’ll just Scrum in
my component
team.”
“We’ll justScrum onwaterfall phases.”
“How about a
daily stand-up
twice a week?”
“...
Depression
21Thursday, October 28, 2010
22Thursday, October 28, 2010
“I’m exhausted
from trying.” “I just
want to
give up.”
“I miss the oldway.”
“This is
too hard!”
“It’s too much too
fast.”
...
Acceptance
23Thursday, October 28, 2010
24Thursday, October 28, 2010
“Why isn’t
everyone doing
this?”
“I’m havingfun.”
“I feel
focused.”
“I’m a
believer!”
24Thursday, October 28, 2010
“Why isn’t
everyone doing
this?”
“I’m havingfun.”
“I feel
focused.”
“Let me tell youabout Agile...”
“I’m a
believer!”
24Th...
As you journey through the
trajectory of change...
25Thursday, October 28, 2010
Agile Island
26Thursday, October 28, 2010
27Thursday, October 28, 2010
Emotional Blindness
28Thursday, October 28, 2010
Change Models
29Thursday, October 28, 2010
Kubler-Ross Model
Stability
Immobilization /
Shock
Denial
Anger
Bargaining
Depression
Testing
Acceptance
Time
EmotionalRes...
Performance / Action
Old Status Quo
Resistance
Chaos
Integration
New Status Quo
Satir Change Model
Attribution: http://ste...
Performance / Action
Old Status Quo
Resistance
Chaos
Integration
New Status Quo
Satir Change Model
Attribution: http://ste...
Performance / Action
Old Status Quo
Resistance
Chaos
Integration
New Status Quo
Satir Change Model
Attribution: http://ste...
Performance / Action
Old Status Quo
Resistance
Chaos
Integration
New Status Quo
Satir Change Model
Attribution: http://ste...
Performance / Action
Old Status Quo
Resistance
Chaos
Integration
New Status Quo
Satir Change Model
Attribution: http://ste...
Performance / Action
Old Status Quo
Resistance
Chaos
Integration
New Status Quo
Satir Change Model
Attribution: http://ste...
Old
Status Quo Chaos Integration New
Status Quo
Time
Time
Transforming
Idea
Foreign
Element
Foreign
Element
Foreign
Elemen...
Weak Emotion
Strong Emotion
Low Focus High Focus
Dreaming
Torpor
Engagement
Sausage
making
33Thursday, October 28, 2010
Action = f(focus, emotion)
34Thursday, October 28, 2010
35Thursday, October 28, 2010
Change...
35Thursday, October 28, 2010
Change...
Resistance
35Thursday, October 28, 2010
Change...
Resistance
Emotional
35Thursday, October 28, 2010
Change...
Resistance
Emotional
Common Trajectories
35Thursday, October 28, 2010
Change...
Resistance
Emotional
Personal
Common Trajectories
35Thursday, October 28, 2010
Reflections
36Thursday, October 28, 2010
Get a Mentor...Be a Mentor
37Thursday, October 28, 2010
38Thursday, October 28, 2010
Q & A
38Thursday, October 28, 2010
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The Trajectory of Change

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Emotions are at the heart of change. Learning about the emotions you and your colleagues will feel as you lead change gives you tools to help facilitate change more effectively.

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The Trajectory of Change

  1. 1. The Trajectory of Change Raj Mudhar rajile.com / raj@ripnet.com 1Thursday, October 28, 2010
  2. 2. 2Thursday, October 28, 2010
  3. 3. 3 2Thursday, October 28, 2010
  4. 4. 3 Context 2Thursday, October 28, 2010
  5. 5. 3 Context Experiences with Change 2Thursday, October 28, 2010
  6. 6. 3 Context Experiences with Change Change Models 2Thursday, October 28, 2010
  7. 7. • Today - Agile Transformation Servant Leader • Before - R&D Operations Head for the Korean 3G-Wireless Market • Early on - Software developer • 15 years in international cross-company collaborationBioWeb: http://rajile.com E-mail: raj@ripnet.com / raj.mudhar@alcatel-lucent.com LinkedIn: http://ca.linkedin.com/in/rajmudhar Twitter: @rmudhar 3Thursday, October 28, 2010
  8. 8. • Company Profile: • Operating in130+ countries • Annual Revenues: €15.2 billion (2009) • Employees: 77,000+ • Employee Nationalities:100+ • R&D Profile: • Budget: €2.4 billion (2009) • Active Patents Held: 27,600 • Patents Awarded in 2009: 2,100 • Nobel Prizes Won: 7 • More than 500 experts in ~100 worldwide standards organizations. Alcatel-Lucent 4Thursday, October 28, 2010
  9. 9. We are the network behind your smartphone 5Thursday, October 28, 2010
  10. 10. 6Thursday, October 28, 2010
  11. 11. Wireless Telecom 6Thursday, October 28, 2010
  12. 12. Wireless Telecom Globally Distributed 6Thursday, October 28, 2010
  13. 13. Wireless Telecom Globally Distributed Regulated 6Thursday, October 28, 2010
  14. 14. Wireless Telecom Globally Distributed Complex Regulated 6Thursday, October 28, 2010
  15. 15. Wireless Telecom Globally Distributed Complex High Reliability Regulated 6Thursday, October 28, 2010
  16. 16. Wireless Telecom Globally Distributed Complex High Reliability Regulated Non-Uniform 6Thursday, October 28, 2010
  17. 17. The Agile Journey 7Thursday, October 28, 2010
  18. 18. Korean Taxi Telecom on steroids 8Thursday, October 28, 2010
  19. 19. We became iterative in a Waterfall World... and it was painful 9Thursday, October 28, 2010
  20. 20. Global Market We became iterative in a Waterfall World... and it was painful 9Thursday, October 28, 2010
  21. 21. Global Market We became iterative in a Waterfall World... and it was painful R1 R2 R3 9Thursday, October 28, 2010
  22. 22. Global Market Korean Market We became iterative in a Waterfall World... and it was painful R1 R2 R3 9Thursday, October 28, 2010
  23. 23. Global Market Korean Market We became iterative in a Waterfall World... and it was painful R1 R2 R3 R1 R2 R3 9Thursday, October 28, 2010
  24. 24. 10Thursday, October 28, 2010
  25. 25. Responsive 10Thursday, October 28, 2010
  26. 26. Responsive Incremental 10Thursday, October 28, 2010
  27. 27. Responsive Incremental Collaborative 10Thursday, October 28, 2010
  28. 28. Responsive Incremental Adaptive Collaborative 10Thursday, October 28, 2010
  29. 29. Agile Responsive Incremental Adaptive Collaborative 10Thursday, October 28, 2010
  30. 30. The Struggle to Change 11Thursday, October 28, 2010
  31. 31. The Experience of One Team 12Thursday, October 28, 2010
  32. 32. From Waterfall to Scrum 13Thursday, October 28, 2010
  33. 33. “There’s NO WAY this will work!” From Waterfall to Scrum 13Thursday, October 28, 2010
  34. 34. “There’s NO WAY this will work!” “Our first Sprintwas an unmitigateddisaster!” From Waterfall to Scrum 13Thursday, October 28, 2010
  35. 35. “There’s NO WAY this will work!” “Our first Sprintwas an unmitigateddisaster!” “We like it but this is HARD.” From Waterfall to Scrum 13Thursday, October 28, 2010
  36. 36. “There’s NO WAY this will work!” “Our first Sprintwas an unmitigateddisaster!” “We like it but this is HARD.” “Wow, less waste,faster cycle time,more productive andbetter quality!” From Waterfall to Scrum 13Thursday, October 28, 2010
  37. 37. Resistance 14Thursday, October 28, 2010
  38. 38. Denial 15Thursday, October 28, 2010
  39. 39. 16Thursday, October 28, 2010
  40. 40. “We are too distributed.” “Our productsare toocomplex.” “This will never work here.” “Our situation is different.” 16Thursday, October 28, 2010
  41. 41. “We are too distributed.” “Our productsare toocomplex.” “This will never work here.” “We’re already Agile!” “Our situation is different.” 16Thursday, October 28, 2010
  42. 42. Anger 17Thursday, October 28, 2010
  43. 43. 18Thursday, October 28, 2010
  44. 44. “I want nothing to do with this!” “Stop dreaming, we live in the real world.” “Teams can’tmanagethemselves!” “This won’twork here!” 18Thursday, October 28, 2010
  45. 45. “I want nothing to do with this!” “...” “Stop dreaming, we live in the real world.” “Teams can’tmanagethemselves!” “This won’twork here!” 18Thursday, October 28, 2010
  46. 46. Bargaining ? ! 19Thursday, October 28, 2010
  47. 47. 20Thursday, October 28, 2010
  48. 48. “I’ll just Scrum in my component team.” “We’ll justScrum onwaterfall phases.” “How about a daily stand-up twice a week?” “Scrum is just for coding, so we (non- coders) don’t need it.” “Let’s rename Project managers to ScrumMasters.” 20Thursday, October 28, 2010
  49. 49. “I’ll just Scrum in my component team.” “We’ll justScrum onwaterfall phases.” “How about a daily stand-up twice a week?” “Scrum is just for coding, so we (non- coders) don’t need it.” “Agile is just an R&D thing...” “Let’s rename Project managers to ScrumMasters.” 20Thursday, October 28, 2010
  50. 50. Depression 21Thursday, October 28, 2010
  51. 51. 22Thursday, October 28, 2010
  52. 52. “I’m exhausted from trying.” “I just want to give up.” “I miss the oldway.” “This is too hard!” “It’s too much too fast.” 22Thursday, October 28, 2010
  53. 53. Acceptance 23Thursday, October 28, 2010
  54. 54. 24Thursday, October 28, 2010
  55. 55. “Why isn’t everyone doing this?” “I’m havingfun.” “I feel focused.” “I’m a believer!” 24Thursday, October 28, 2010
  56. 56. “Why isn’t everyone doing this?” “I’m havingfun.” “I feel focused.” “Let me tell youabout Agile...” “I’m a believer!” 24Thursday, October 28, 2010
  57. 57. As you journey through the trajectory of change... 25Thursday, October 28, 2010
  58. 58. Agile Island 26Thursday, October 28, 2010
  59. 59. 27Thursday, October 28, 2010
  60. 60. Emotional Blindness 28Thursday, October 28, 2010
  61. 61. Change Models 29Thursday, October 28, 2010
  62. 62. Kubler-Ross Model Stability Immobilization / Shock Denial Anger Bargaining Depression Testing Acceptance Time EmotionalResponse Active Passive 30Thursday, October 28, 2010
  63. 63. Performance / Action Old Status Quo Resistance Chaos Integration New Status Quo Satir Change Model Attribution: http://stevenmsmith.com/ar-satir-change-model/ 31Thursday, October 28, 2010
  64. 64. Performance / Action Old Status Quo Resistance Chaos Integration New Status Quo Satir Change Model Attribution: http://stevenmsmith.com/ar-satir-change-model/ Encourage teams to search for solutions and ideas from outside. 31Thursday, October 28, 2010
  65. 65. Performance / Action Old Status Quo Resistance Chaos Integration New Status Quo Satir Change Model Attribution: http://stevenmsmith.com/ar-satir-change-model/ Encourage teams to search for solutions and ideas from outside. Help people open up, become aware, and deal with denial, blame, and depression. 31Thursday, October 28, 2010
  66. 66. Performance / Action Old Status Quo Resistance Chaos Integration New Status Quo Satir Change Model Attribution: http://stevenmsmith.com/ar-satir-change-model/ Encourage teams to search for solutions and ideas from outside. Help people open up, become aware, and deal with denial, blame, and depression. Encourage creation of support systems that allow people to feel safe. Avoid attempts to short circuit this stage with silver-bullet solutions. 31Thursday, October 28, 2010
  67. 67. Performance / Action Old Status Quo Resistance Chaos Integration New Status Quo Satir Change Model Attribution: http://stevenmsmith.com/ar-satir-change-model/ Encourage teams to search for solutions and ideas from outside. Help people open up, become aware, and deal with denial, blame, and depression. Encourage creation of support systems that allow people to feel safe. Avoid attempts to short circuit this stage with silver-bullet solutions. Offer reassurance and help find new methods for coping with difficulties. 31Thursday, October 28, 2010
  68. 68. Performance / Action Old Status Quo Resistance Chaos Integration New Status Quo Satir Change Model Attribution: http://stevenmsmith.com/ar-satir-change-model/ Encourage teams to search for solutions and ideas from outside. Help people open up, become aware, and deal with denial, blame, and depression. Encourage creation of support systems that allow people to feel safe. Avoid attempts to short circuit this stage with silver-bullet solutions. Offer reassurance and help find new methods for coping with difficulties. Help people feel safe & champion success. 31Thursday, October 28, 2010
  69. 69. Old Status Quo Chaos Integration New Status Quo Time Time Transforming Idea Foreign Element Foreign Element Foreign Element Foreign Element Foreign Element Lack of transforming idea Old Status Quo Chaos Integration New Status Quo Transforming IdeaForeign Element Foreign Element Satir Change Model Attribution: http://www.coyotevalley.com/scm.html 32Thursday, October 28, 2010
  70. 70. Weak Emotion Strong Emotion Low Focus High Focus Dreaming Torpor Engagement Sausage making 33Thursday, October 28, 2010
  71. 71. Action = f(focus, emotion) 34Thursday, October 28, 2010
  72. 72. 35Thursday, October 28, 2010
  73. 73. Change... 35Thursday, October 28, 2010
  74. 74. Change... Resistance 35Thursday, October 28, 2010
  75. 75. Change... Resistance Emotional 35Thursday, October 28, 2010
  76. 76. Change... Resistance Emotional Common Trajectories 35Thursday, October 28, 2010
  77. 77. Change... Resistance Emotional Personal Common Trajectories 35Thursday, October 28, 2010
  78. 78. Reflections 36Thursday, October 28, 2010
  79. 79. Get a Mentor...Be a Mentor 37Thursday, October 28, 2010
  80. 80. 38Thursday, October 28, 2010
  81. 81. Q & A 38Thursday, October 28, 2010

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