H1 fy11 idc-emea wan manager survey french attitudes

Filing Information: February 2011, IDC #undefined, Volume: 1
Europe, Middle East and Africa Network Life-Cycle Services: Survey
S U R V E Y
E M E A W AN M a n a g e r S u r v e y: F r e n c h At t i t u d e s
Roosmarijn Cornelissen
I D C O P I N I O N
IDC's annual European WAN Manager Survey highlights the views of 1,546
organizations throughout EMEA. This study focuses on the results for the French
region only. This study is a summary of five documents providing more insight into
green IT, unified communications (UC), managed UC services, ICT services, and
VoIP services.
IDCEMEA,389ChiswickHighRoad,London,W44AE,U.K.Tel.+44.20.8987.7100www.idc.com

#undefined ©2011 IDC
T A B L E O F C O N T E N T S
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In This Study 1
Methodology............................................................................................................................................. 2
Demographics .......................................................................................................................................... 2
ICT Spending............................................................................................................................................ 5
Impact of the Economic Situation ............................................................................................................. 8
Mobility ..................................................................................................................................................... 9
Situation Overview 10
Survey Findings........................................................................................................................................ 10
Future Outlook 25
Learn More 26
Related Research..................................................................................................................................... 26

©2011 IDC #undefined
L I S T O F T A B L E S
P
1 Sample Size by Country .............................................................................................................. 2
2 Location of Head Office, by Country ............................................................................................ 3
3 Number of EMEA Countries Operated in, by Country.................................................................. 3
4 Number of Company Sites in Home Country, by Country ............................................................ 3
5 Number of Company Sites in Rest of EMEA, by Country............................................................. 4
6 Drivers for Network Spending, by Country ................................................................................... 6
7 Budget Planning, by Country........................................................................................................ 7
8 Impact of Economic Situation....................................................................................................... 8
9 Types of Remote Access Used, by Country................................................................................. 9
10 Past Influence of Environmental Issues on Telecoms Operations and Network Equipment
Purchases, by Country................................................................................................................. 10
11 Current Influence of Environmental Issues on Telecoms Operations and Network
Equipment Purchases, by Country............................................................................................... 10
12 Future Influence of Environmental Issues on Telecoms Operations and Network Equipment
Purchases, by Country................................................................................................................. 11
13 Use of Machine-to-Machine Communications, by Country .......................................................... 11
14 Use of Unified communications, by Country................................................................................. 12
15 Used Elements of Unified Communications, by Country.............................................................. 12
16 Use of Very High Quality Video Conferencing, by Country .......................................................... 13
17 Who Manages Telepresence System, Country............................................................................ 13
18 Use of PC-Based Videoconferencing, by Country........................................................................ 13
19 Use of a Traditional Videoconferencing System that is Managed by Your Own Staff, by
Country ........................................................................................................................................ 14
20 Use of a Traditional Videoconferencing System That is Managed by an External Company,
by Country.................................................................................................................................... 14
21 Use of Cloud Computing for Infrastructure, by Country................................................................ 14
22 Use of Cloud Computing for Software Applications, by Country .................................................. 15
23 PSTN Outbound Voice Traffic Breakdown, by Country................................................................ 15
24 VoIP Outbound Voice Traffic Breakdown, by Country.................................................................. 16
25 Private Voice Network Outbound Voice Traffic Breakdown, by Country ...................................... 16
26 Mobile Outbound Voice Traffic Breakdown, by Country............................................................... 16
27 Current Use of VoIP Services ...................................................................................................... 17
28 Employees' Use of PBX Types, by Country ................................................................................. 18
29 Third-Party Management of Pure IP PBXs, by Country ............................................................... 19
30 Who Carried Out Voice/Data Convergence Work, by Country..................................................... 19
31 Who Manages Converged Voice/Data Network, by Country........................................................ 19
32 Proportion of LANs Managed by a Third Party, by Country ......................................................... 20
33 Plans to Outsource Any LAN Management if No Outsourcing Used Currently, by Country......... 20
34 Importance of Aspects of Network Service Provider, by Country ................................................. 22
35 Desire to Buy Fixed and Mobile Services from Single Supplier, by Region ................................. 23
36 Desire to Buy Voice and Data Services from Single Supplier, by Region .................................... 23

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L I S T O F T A B L E S — C o n t i n u e d
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37 Desire to Buy Network and IT Services from Single Supplier, by Region .................................... 23
38 Best Type of Provider for combined Fixed and Mobile Services, by Country............................... 24
39 Best Type of Provider for Combined Voice and Data Services, by Country................................. 24
40 Best Type of Provider for Combined Network and IT Services, by Country ................................. 24

©2011 IDC #undefined
L I S T O F F I G U R E S
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1 French Drivers for Network Spending, WAN Manager 2010........................................................ 5
2 French Budget Planning............................................................................................................... 7
3 French Impact of Economic Situation and Actions to Consider.................................................... 8
4 Types of Used Remote Access to Corporate Network When Traveling or Working from
Home for France .......................................................................................................................... 9
5 Importance of Aspects of Network Service Provider in France .................................................... 21

©2011 IDC #undefined 1
I N T H I S S T U D Y
This is an annual survey of 1,546 companies across EMEA. The countries covered
are Belgium, France, Germany, Italy, the Netherlands, Spain, Sweden, Switzerland,
the U.K., Poland, Romania, Russia, Saudi Arabia, Turkey, UAE, Kenya, Nigeria, and
South Africa. The study will solely focus on the French region and compare the
French results against EMEA as a whole.

2 #undefined ©2011 IDC
M e t h o d o l o g y
The interviews took place during June and July 2010, and were carried out by
telephone in the preferred language of the respondents. The questionnaire was
generated by IDC analysts and was designed to last approximately 25 minutes on
average to maintain respondent interest and enthusiasm.
To ensure that the appropriate respondent within each organization participated in the
survey, the respondents had to fill in their job title. Only directors, managers, and VPs
of IT or telecommunications/networks, CIOs, and CTOs were included, as they are
the main decision makers responsible for specifying and choosing WAN strategy,
services, technologies, and service providers.
The results are reported by country, sector, and company size. In each table or figure,
"n" represents the actual number of respondents.
D e m o g r a p h i c s
Interview Counts
Table 1 shows the number of interviews carried out in France.
T A B L E 1
S a m p l e S i z e b y C o u n t r y
Belgium 82
France 92
Germany 93
Italy 83
Netherlands 85
Spain 82
Sweden 83
Switzerland 81
UK 92
Poland 85
Romania 87
Russia 86
Saudi Arabia 85
Turkey 85
UAE 87
Kenya 86
Nigeria 85
South Africa 87
EMEA 1546
Note: n=1546 (all respondents)
Source: IDC, 2010

Respondent Demographics
Tables 2–5 show respondent demographics segmented by country. To assess the
likelihood of respondents being affected by technology developments in other areas
in the world, respondents were asked to name the location of their company's
headquarters. As only 3% of respondents reported having their headquarters in other
areas outside EMEA, it can be assumed that respondents will be following EMEA
network service trends closely.
T A B L E 2
L o c a t i o n o f H e a d O f f i c e , b y C o u n t r y
Q9. Where is your organization's overall headquarters?
This country Elsewhere in
EMEA
North America Other n
France 87.0% 9.8% 3.3% 0.0% 92
EMEA 85.7% 11.2% 1.7% 1.4% 1545
Note: n=1545
Source: IDC, 2010
T A B L E 3
N u m b e r o f E M E A C o u n t r i e s O p e r a t e d i n , b y C o u n t r y
Q10. Approximately how many countries in EMEA does your organization have sites in, including this country?
1 2–5 6–9 10–15 16 n
France 51% 26% 2% 11% 10% 92
EMEA 58.2% 23.9% 4.3% 8.4% 5.3% 1546
Source: IDC, 2010
T A B L E 4
N u m b e r o f C o m p a n y S i t e s i n H o m e C o u n t r y , b y C o u n t r y
Q11. How many sites does your country have in this country, not counting home offices or unmanned sites?
1 2–5 6–9 10–19 20–49 50+ n
France 10% 42% 13% 21% 13% 1% N=92
EMEA 10% 61% 13% 8% 6% 2% N=1546
Source: IDC, 2010

T A B L E 5
N u m b e r o f C o m p a n y S i t e s i n R e s t o f E M E A , b y C o u n t r y
Q12. How many sites does your organization have in the rest of EMEA, not counting home offices or unmanned sites?
1 2–5 6–9 10–19 20–49 50+ n
France 11% 31% 0% 29% 24% 4% N=45
EMEA 13% 39% 10% 18% 15% 5% N=636
Note: n=636
Source: IDC, 2010

I C T S p e n d i n g
In the last few years, the European WAN Manager Survey results continuously
reported that improving network security was the key driver for network spending, but
this year's French results show a shift to new key drivers — voice data convergence
and virtualizing the servers. Improving security is still seen as a driver for ICT
spending, but as most companies have heavily invested in security in the past few
years, no big investments are expected in the short term.
F I G U R E 1
F r e n c h D r i v e r s f o r N e t w o r k S p e n d i n g , W A N M a n a g e r 2 0 1 0
Source: IDC, 2010

T A B L E 6
D r i v e r s f o r N e t w o r k S p e n d i n g , b y C o u n t r y
Q13. Of the following issues, can you say which three are the most important to your organization at the moment?
Virtualizing
your servers
Moving
towards the
cloud
Simplifying
the structure
of the WAN
Converge
voice and
data networks
onto IP
Improving
application
performance
on the WAN
Improving
security on
the WAN
Putting video
over the WAN
Deploying
unified
communicatio
ns
Deploying
applications
on mobile
devices
n
France 27% 23% 26% 39% 30% 11% 23% 22% 15% N=92
EMEA 39% 30% 26% 40% 37% 13% 20% 18% 18% N=1546
Source: IDC, 2010

We also asked respondents if they have plans to either increase or decrease their
budget over the next year in areas such as network equipment, own datacenter
facilities, WAN or VPN services supplied by a service provider, and services that are
hosted and managed by a service provider (e.g., hosted PBX, hosted IT
infrastructure, application hosting, or other cloud-type services).
F I G U R E 2
F r e n c h B u d g e t P l a n n i n g
Source: IDC, 2010
T A B L E 7
B u d g e t P l a n n i n g , b y C o u n t r y
Q15. What plans do you have to increase or decrease your budget over the next year in the following areas, compared
with your budget over the last year?
Network
equipment
Your own
data center
facilities
WAN or VPN
services
supplied by
a SP
Mobile voice
and data
services
Services that
are hosted
and
managed by
a SP
Mean n
France 2.6 2.6 2.6 2.5 2.3 2.5 N=92
EMEA 3.2 3.0 3.0 3.1 2.9 3.0 N=1531
Note: n=1531
Source: IDC, 2010

I m p a c t o f t h e E c o n o m i c S i t u a t i o n
Although there is a brighter economic outlook in France, most companies are still
cautious with spending on communication services and spending on network
equipment. Most companies reported that they will sweat their assets by extending
the lifetime of their existing equipment and to run their existing equipment at higher
utilization rates. Both responses to the economic situation are interesting for
equipment vendors and service providers, since companies cannot postpone new
equipment forever, and neither can they optimize their networks forever.
F I G U R E 3
F r e n c h I m p a c t o f E c o n o m i c S i t u a t i o n a n d A c t i o n s t o C o n s i d e r
Source: IDC, 2010
T A B L E 8
I m p a c t o f E c o n o m i c S i t u a t i o n
Q16. To what extent do the following statements apply to your organization regarding telecoms and networking, on a 1–5
scale?
Shift from
CapEx to
OpEx
Run existing
equipment or
networks at
higher
utilization rates
Extending
lifetime of
existing
equipment,
network
datacenters, or
delay upgrades
Use more
hosted
services from
SPs, instead of
managing
equipment by
your own staff
Mean n
France 2.0 2.5 2.9 2.4 2.4 N=92
EMEA 2.3 2.8 2.9 2.3 2.6 N=1546
Source: IDC, 2010

M o b i l i t y
It is becoming more common for employees to work from home, resulting in less
commuting and lower workplace absenteeism. Most companies in EMEA use public
Internet with security when working from home or traveling. But French companies
form an exception as most companies reported that their employees use public
Internet with no security.
F I G U R E 4
T y p e s o f U s e d R e m o t e A c c e s s t o C o r p o r a t e N e t w o r k W h e n
T r a v e l i n g o r W o r k i n g f r o m H o m e f o r F r a n c e
Source: IDC, 2010
T A B L E 9
T y p e s o f R e m o t e A c c e s s U s e d , b y C o u n t r y
Q23. What types of remote access do employees use when they are travelling or working from home, to get access to the
corporate network?
Public Internet
with security
Managed
remote access
service
Public Internet
with no
security
Direct dial Employees
don't use
remote access
n
France 39% 27% 47% 5% 14% N=92
EMEA 56% 16% 21% 7% 18% N=1546
Source: IDC, 2010

S I T U AT I O N O V E R V I E W
The following section analyzes Benelux attitudes toward topics such as green IT, UC,
videoconferencing, the cloud, VoIP, managed services, ICT services, and preferred
providers.
S u r v e y F i n d i n g s
Green IT
The following looks at Benelux enterprise attitudes toward green IT, covering attitudes
for the last three years, current attitudes, and future attitudes.
T A B L E 1 0
P a s t I n f l u e n c e o f E n v i r o n m e n t a l I s s u e s o n T e l e c o m s O p e r a t i o n s a n d N e t w o r k
E q u i p m e n t P u r c h a s e s , b y C o u n t r y
Q24. How much of an influence had environmental issues on your telecoms operations and network equipment
purchases in the past three years?
Not at all Not Somewhat Much Very much Mean n
France 49% 14% 16% 5% 15% 2.2 N=92
EMEA 36% 25% 24% 8% 7% 2.3 N=1541
Note: n=1541
Source: IDC, 2010
T A B L E 1 1
C u r r e n t I n f l u e n c e o f E n v i r o n m e n t a l I s s u e s o n T e l e c o m s O p e r a t i o n s a n d
N e t w o r k E q u i p m e n t P u r c h a s e s , b y C o u n t r y
Q24. How much of an influence have environmental issues currently on your telecoms operations and network equipment
purchases?
France 22% 23% 30% 14% 11% 2.7 N=92
EMEA 28% 16% 35% 14% 8% 2.6 N=1539
Note: n=1539
Source: IDC, 2010

T A B L E 1 2
F u t u r e I n f l u e n c e o f E n v i r o n m e n t a l I s s u e s o n T e l e c o m s O p e r a t i o n s a n d N e t w o r k
E q u i p m e n t P u r c h a s e s , b y C o u n t r y
Q24. How much of an influence have environmental issues currently on your telecoms operations and network equipment
purchases?
France 15% 12% 29% 26% 17% 3.2 N=92
EMEA 22% 13% 28% 24% 13% 2.9 N=1535
Note: n=1535
Source: IDC, 2010
Machine-to-Machine Communications
This year we asked for the first time about the current use and expected use of
machine-to-machine communications.
T A B L E 1 3
U s e o f M a c h i n e - t o - M a c h i n e C o m m u n i c a t i o n s , b y C o u n t r y
Q14. Are you currently using machine-to-machine communications? Please indicate if you currently use it, plan to use it
within the next year, plan to use it on a longer timescale, have rejected it for now, or have not considered it yet.
Use now Will start using
within a year
Plan to use on
a longer
timescale
Have rejected
it
Have not
considered it
n
France 53% 5% 7% 9% 26% N=92
EMEA 46% 9% 12% 6% 27% N=1546
Source: IDC, 2010

Unified Communications/Videoconferencing
The following section looks at attitudes toward topics such as UC, elements of UC,
and videoconferencing.
T A B L E 1 4
U s e o f U n i f i e d c o m m u n i c a t i o n s , b y C o u n t r y
Q14. Are you currently using unified communications? Please indicate if you currently use it, plan to use it within the next
year, plan to use it on a longer timescale, have rejected it for now, or have not considered it yet.
within a year
Plan to use on
a longer
timescale
Have rejected
it
Have not
considered it
n
France 36% 13% 13% 11% 27% N=92
EMEA 29% 15% 24% 7% 24% N=1546
Source: IDC, 2010
T A B L E 1 5
U s e d E l e m e n t s o f U n i f i e d C o m m u n i c a t i o n s , b y C o u n t r y
Q27. You said that your company uses unified communications. What specific elements do you use?
Instant
messaging
Presence Web/audio
conferencing
UC on
mobile
devices
Integrating
business
apps with
comms
environment
None n
France 36% 15% 36% 30% 18% 0% N=33
EMEA 59% 23% 46% 42% 32% 1% N=446
Source: IDC, 2010

T A B L E 1 6
U s e o f V e r y H i g h Q u a l i t y V i d e o C o n f e r e n c i n g , b y C o u n t r y
Q14. Are you currently using very high quality video conferencing that aims to create a life like experience? Please
indicate if you currently use it, plan to use it within the next year, plan to use it on a longer timescale, have rejected it
for now, or have not considered it yet.
within a year
Plan to use on
a longer
timescale
Have rejected
it
Have not
considered it
n
France 37% 12% 11% 8% 33% N=92
EMEA 24% 11% 20% 10% 34% N=1546
Source: IDC, 2010
T A B L E 1 7
W h o M a n a g e s T e l e p r e s e n c e S y s t e m , C o u n t r y
Q25. You said that you use a very high quality videoconferencing system. Who manages that system?
Your own staff An external company System is located at
external company's
site
n
France 41% 47% 12% N=34
EMEA 56% 24% 20% N=375
Source: IDC, 2010
T A B L E 1 8
U s e o f P C - B a s e d V i d e o c o n f e r e n c i n g , b y C o u n t r y
Q26. Apart from telepresence, can you tell me if your organization is using or planning to use the following types of
videoconferencing?
within a year
Plan to use on
a longer
timescale
Have rejected
it
Have not
considered it
N
France 60% 10% 5% 3% 22% N=92
EMEA 38% 15% 12% 9% 27% N=1546
Source: IDC, 2010

T A B L E 1 9
U s e o f a T r a d i t i o n a l V i d e o c o n f e r e n c i n g S y s t e m t h a t i s M a n a g e d b y Y o u r O w n
S t a f f , b y C o u n t r y
videoconferencing?
within a year
Plan to use on
a longer
timescale
Have rejected
it
Have not
considered it
n
France 37% 25% 11% 8% 20% N=92
EMEA 28% 13% 17% 10% 33% N=1546
Source: IDC, 2010
T A B L E 2 0
U s e o f a T r a d i t i o n a l V i d e o c o n f e r e n c i n g S y s t e m T h a t i s M a n a g e d b y a n E x t e r n a l
C o m p a n y , b y C o u n t r y
videoconferencing?
within a year
Plan to use on
a longer
timescale
Have rejected
it
Have not
considered it
n
France 23% 11% 21% 16% 29% N=92
EMEA 14% 11% 13% 16% 45% N=1546
Source: IDC, 2010
VoIP/Cloud Computing
The following looks at EMEA enterprise attitudes toward VoIP, including topics
such as cloud computing, outbound voice traffic, and used VoIP services.
T A B L E 2 1
U s e o f C l o u d C o m p u t i n g f o r I n f r a s t r u c t u r e , b y C o u n t r y
Q14. Are you currently using cloud computing? Please indicate if you currently use it, plan to use it within the next year,
plan to use it on a longer timescale, have rejected it for now, or have not considered it yet.
within a year
Plan to use on
a longer
timescale
Have rejected
it
Have not
considered it
n
France 42% 11% 9% 9% 29% N=92

T A B L E 2 1
U s e o f C l o u d C o m p u t i n g f o r I n f r a s t r u c t u r e , b y C o u n t r y
within a year
Plan to use on
a longer
timescale
Have rejected
it
Have not
considered it
n
EMEA 26% 12% 19% 10% 33% N=1546
Source: IDC, 2010
T A B L E 2 2
U s e o f C l o u d C o m p u t i n g f o r S o f t w a r e A p p l i c a t i o n s , b y C o u n t r y
within a year
Plan to use on
a longer
timescale
Have rejected
it
Have not
considered it
n
France 45% 11% 12% 11% 22% N=92
EMEA 27% 12% 18% 10% 33% N=1546
Source: IDC, 2010
T A B L E 2 3
P S T N O u t b o u n d V o i c e T r a f f i c B r e a k d o w n , b y C o u n t r y
Q29. Can you estimate what proportion of your organization's outbound voice traffic (i.e. calls made by employees) is
carried in the following ways?
0% 1–24% 25–49% 50–74% 75–100% n
France 18% 24% 27% 11% 20% N=92
EMEA 16% 16% 21% 26% 21% N=1517
Source: IDC, 2010

T A B L E 2 4
V o I P O u t b o u n d V o i c e T r a f f i c B r e a k d o w n , b y C o u n t r y
0% 1–24% 25–49% 50–74% 75–100% N
France 23% 23% 22% 18% 14% N=92
EMEA 46% 27% 13% 9% 6% N=1516
Source: IDC, 2010
T A B L E 2 5
P r i v a t e V o i c e N e t w o r k O u t b o u n d V o i c e T r a f f i c B r e a k d o w n , b y C o u n t r y
0% 1–24% 25–49% 50–74% 75–100% N
France 46% 27% 12% 11% 4% N=92
EMEA 67% 16% 7% 3% 7% N=1518
Source: IDC, 2010
T A B L E 2 6
M o b i l e O u t b o u n d V o i c e T r a f f i c B r e a k d o w n , b y C o u n t r y
0% 1–24% 25–49% 50–74% 75–100% N
France 48% 26% 17% 8% 1% N=92
EMEA 24% 29% 26% 15% 6% N=1516
Source: IDC, 2010

T A B L E 2 7
C u r r e n t U s e o f V o I P S e r v i c e s
Q30. What types of voice over IP service does your organization currently use? Please note, this is only for company
sites, not home offices or mobile workers.
PC-based
VoIP
Voice over
broadband
On-site IP
PBX
Hosted VoIP
service
Other Don't know N
France 18% 38% 46% 15% 3% 0% N=71
EMEA 50% 39% 44% 15% 2% 1% N=823
Source: IDC, 2010

IP PBX
T A B L E 2 8
E m p l o y e e s ' U s e o f P B X T y p e s , b y C o u n t r y
Q33. Could you estimate what proportion of employees in your organization use the following types of PBX?
Traditional
PSTN PBX
Pure IP PBX Hybrid IP
PBX
Traditional
PSTN
Centerx
service
IP Centerx
service
Mobile
Centerx
service
Hosted
dedicated IP
PBX
Microsoft
OCS
Standard
Phone line
not through
PBX
Other N
France 74% 62% 54% 51% 53% 43% 39% 28% 29% 0% N=92
EMEA 29% 29% 26% 19% 18% 23% 14% 16% 28% 1% N=1524
Source: IDC, 2010

T A B L E 2 9
T h i r d - P a r t y M a n a g e m e n t o f P u r e I P P B X s , b y C o u n t r y
Q34. What proportion of your IP PBXs are managed by a third party?
0% 1–24% 25–49% 50–74% 75–100% n
France 28% 63% 3% 3% 3% N=64
EMEA 40% 32% 12% 8% 9% N=631
Source: IDC, 2010
Convergence
The number of companies with converged voice and data networks has increased
over the last three years and this trend is expected to continue in France.
T A B L E 3 0
W h o C a r r i e d O u t V o i c e / D a t a C o n v e r g e n c e W o r k , b y C o u n t r y
Q31. If your voice and data networks are partially or completely converged, who carried out the work to converge them?
Networks
are not
converged
Network
service
provider
Your own
staff
Systems
integrator
N/A because
you buy a
managed
service
Other n
France 29% 22% 34% 13% 14% 0% N=92
EMEA 28% 29% 34% 8% 9% 1% N=1546
Source: IDC, 2010
T A B L E 3 1
W h o M a n a g e s C o n v e r g e d V o i c e / D a t a N e t w o r k , b y C o u n t r y
Q32. Who manages your converged voice/data networks?
Own staff Network service
provider
Systems
integrator
Other n
France 33% 63% 10% 0% N=52
EMEA 52% 41% 18% 2% N=975
Source: IDC, 2010

ICT Services
The following provides insight into ICT services such as LAN management, combined
services, and preferred providers.
T A B L E 3 2
P r o p o r t i o n o f L A N s M a n a g e d b y a T h i r d P a r t y , b y C o u n t r y
Q37. Now thinking of your local area networks (LANs) rather than your wide area network, what proportion of your LANs
in Europe are managed by another company, as opposed to your own staff?
0% 1–24% 25–49% 50–74% 75–100% n
France 47% 46% 1% 1% 5% N=92
EMEA 58% 24% 4% 5% 9% N=1546
Source: IDC, 2010
T A B L E 3 3
P l a n s t o O u t s o u r c e A n y L A N M a n a g e m e n t i f N o O u t s o u r c i n g U s e d C u r r e n t l y , b y
C o u n t r y
Q38. Do you plan to outsource the management of any of your LANs within the next two years?
Yes No Don't know n
France 9% 91% 0% N=22
EMEA 5% 88% 7% N=346
Source: IDC, 2010

F I G U R E 5
I m p o r t a n c e o f A s p e c t s o f N e t w o r k S e r v i c e P r o v i d e r i n F r a n c e
Source: IDC, 2010

T A B L E 3 4
I m p o r t a n c e o f A s p e c t s o f N e t w o r k S e r v i c e P r o v i d e r , b y C o u n t r y
Q39. How important are the following aspects of a network service provider to your organization?
Quality of
support
Performance
and SLAs
Service
management
features
Flexibility in
meeting
requirements
Pricing Geographical
coverage
Technology
innovation
Broad service
portfolio
Industry
specific
expertise
n
France 30% 20% 24% 23% 36% 16% 15% 15% 0.1 N=92
EMEA 52% 33% 14% 24% 46% 24% 19% 14% 17% N=1544
Source: IDC, 2010

T A B L E 3 5
D e s i r e t o B u y F i x e d a n d M o b i l e S e r v i c e s f r o m S i n g l e S u p p l i e r , b y R e g i o n
Q40. How much would your organization ideally prefer to buy a combination of services from one provider, with one point
of contact and one bill, in the following areas?
Not at all Not Neutral Much Very much n
France 33% 16% 17% 10% 24% N=92
EMEA 25% 20% 25% 15% 15% N=1545
Source: IDC, 2010
T A B L E 3 6
D e s i r e t o B u y V o i c e a n d D a t a S e r v i c e s f r o m S i n g l e S u p p l i e r , b y R e g i o n
France 20% 30% 20% 12% 18% N=92
EMEA 20% 18% 30% 18% 15% N=1544
Source: IDC, 2010
T A B L E 3 7
D e s i r e t o B u y N e t w o r k a n d I T S e r v i c e s f r o m S i n g l e S u p p l i e r , b y R e g i o n
France 23% 9% 28% 22% 18% N=92
EMEA 23% 17% 28% 18% 14% N=1545
Source: IDC, 2010

T A B L E 3 8
B e s t T y p e o f P r o v i d e r f o r c o m b i n e d F i x e d a n d M o b i l e S e r v i c e s , b y C o u n t r y
Q41. Which type of company do you think would be best suited to provide combined fixed and mobile services to your
organization? (Or if you already buy such a combination, which type of company do you buy from?)
Local
incumbent
Other fixed–
line operator
Mobile
operator
IT services
company
VAR or
agents
Don't
know/can't
say
n
France 48% 23% 19% 6% 3% 0% N=31
EMEA 49% 13% 16% 8% 4% 11% N=471
Source: IDC, 2010
T A B L E 3 9
B e s t T y p e o f P r o v i d e r f o r C o m b i n e d V o i c e a n d D a t a S e r v i c e s , b y C o u n t r y
Q42. Which type of company do you think would be best suited to provide combined voice and data services to your
Local
incumbent
Other fixed-
line operator
Mobile
operator
IT services
company
VAR or
agents
Don't
know/can't
say
n
France 61% 25% 7% 4% 4% 0% N=28
EMEA 39% 14% 17% 16% 4% 10% N=501
Source: IDC, 2010
T A B L E 4 0
B e s t T y p e o f P r o v i d e r f o r C o m b i n e d N e t w o r k a n d I T S e r v i c e s , b y C o u n t r y
Q43. Which type of company do you think would be best suited to provide combined network and IT services to your
Local
incumbent
Other fixed-
line operator
Mobile
operator
IT services
company
VAR or
agents
Don't
know/can't
say
n
France 41% 16% 16% 19% 8% 0% N=37
EMEA 30% 11% 9% 35% 3% 12% N=501
Source: IDC, 2010

F U T U R E O U T L O O K
Green IT. The economic downturn has accelerated the demand for cost-saving
"green IT" solutions, such as reduced power consumption and energy efficiency.
Even though the economy is looking more positive and the focus is shifting away from
only cost saving, the increased use and importance of green IT is expected to
continue over the next five years.
Unified communications. The survey results are in line with our EMEA unified
communications forecast, with more companies moving toward UC. IDC expects this
move toward UC to continue over the next five years, but growth will continue to be
inhibited by the continuation of tightly regulated budgets as companies continue to be
cautious. Over the past three years an increasing number of companies moved to
managed unified communications services and, with the market for unified
communications forecast to grow, IDC expects this to continue over the next three
years. The complexity of unified communications will drive demand for managed
services and integration services for the next three years.
Cloud. The survey results are in line with IDC's worldwide cloud services forecast,
confirming that the market is growing, with 31% of companies planning to use cloud
computing within a year or on a longer timescale.
IP voice. IDC expects companies to accelerate their migration toward IP-based voice
services for greater flexibility, productivity, and cost-saving purposes. TDM PBX life
cycles cannot be prolonged any longer and companies are ready for a technology
refresh. The current trend toward enterprise server centralization and virtualization is
helping to boost IP-hosted voice rollout across Europe. Key service providers have
invested in reliable technology platforms and improved offerings with attractive
features, including fixed/mobile convergence (FMC) and better go-to-market
strategies. FMC is rapidly gaining ground in Europe, particularly among small and
medium-sized businesses. Cost reduction and control of international roaming costs
are main customer-interest drivers behind FMC today. IP voice will replace TDM
voice in due course but it will take a number of years. The uptake will be very different
from one country to another depending on incumbents' voice strategy and the quality
and availability of network access reaching small or remote locations.
Suppliers. As networks converge and demand for connectivity to any device
anywhere increases, demand for single supplier preference increases as well and this
is expected to continue as the complexity of using different providers increases.

L E AR N M O R E
R e l a t e d R e s e a r c h
 EMEA WAN Manager Survey 2010: EMEA Attitudes Toward Managed Unified
Communications Services (IDC #PM10S, December 2010)
 EMEA WAN Manager Survey 2010: EMEA Attitudes Toward ICT Services (IDC
#PM09S, December 2010)
 EMEA WAN Manager Survey 2010: EMEA Attitudes Toward Green IT (IDC
 EMEA WAN Manager Survey 2010: EMEA Attitudes Toward VoIP Services (IDC
 EMEA WAN Manager Survey 2010: EMEA Attitudes Toward Managed Unified
Communications Services (IDC #CT035, December 2010)
 European WAN Manager Survey 2009: European Attitudes Toward Green IT
(IDC #PM11R9, November 2009)
 European WAN Manager Survey 2009: European Attitudes Toward VoIP
Services (IDC #PM13R9, February 2010)
 European WAN Manager Survey 2009: European Attitudes Toward Managed
Communication Services (IDC #PM01S, January 2010)
 European WAN Manager Survey 2009: European Attitudes Toward ICT Services
(IDC #PM02S, January 2010)
 European WAN Manager Survey 2009: European Attitudes Toward Unified
Communications and VoIP Infrastructure (IDC #PM12R9, October 2009)
C o p y r i g h t N o t i c e
This IDC research document was published as part of an IDC continuous intelligence
service, providing written research, analyst interactions, telebriefings, and
conferences. Visit www.idc.com to learn more about IDC subscription and consulting
services. To view a list of IDC offices worldwide, visit www.idc.com/offices. Please
contact the IDC Hotline at 800.343.4952, ext. 7988 (or +1.508.988.7988) or
sales@idc.com for information on applying the price of this document toward the
purchase of an IDC service or for information on additional copies or Web rights.
Copyright 2011 IDC. Reproduction is forbidden unless authorized. All rights reserved.

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