1. RITU SHARMA
Mob: +91-9871471623
Email: ritus2424@gmail.com
An accomplished Business Analyst with nearly 3 years of Experience
Career Objective: An experienced, disciplined,and highly-motivated professional who is an accomplished and fluent
communicator with strong investigation, problem-solving and decision-making skills, combined with a pragmatic
approach and sound business acumen.
PROFILE
 Dynamic and proactive professional with the panache to perform within stringent deadlines, and with
commitment and perseverance.
 Result-driven communicator, liaised across severalbusiness units and promote organizational success.
 Extensive exposure to communicating with client while meeting their objectives and maintaining stringent
standards.
 Focused, hardworking, self-motivated and an effective team player with excellent communication and inter-
personal skills.
 Confident, articulate and a self-starter with the ability to analyze business operations and recommend
strategies to improve performance and maintain professionalism at all times.
PROFESSIONAL EXPERIENCE
Geronix Technologies Jan’14 - Present
Business Analyst
Job Responsibilities
 Effectively interacted with clients on a regular basis to understand their requirements, and deliver appropriate
solutions to their queries.
 sInteract with functional unit management and clients to identify, define and document business
needs, business functions and processes and objectives, current operational procedures,problems, input and
output requirements.
 Track the document changes for functional and business specifications and write detailed procedures for
permanent records and for use in training
 Draft and maintain business requirements and align them with functional and technical requirements.
Key Skills
 Project Management, Business Analysis, C#.NET,ASP.NET,JavaScript,JQuery, LINQ,SQL
Server2008,SQL Server2012, My SQL,MVC,
Angular JS.
 Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
 Familiar with Agile and Waterfall software development methodology.
HCL Technologies Ltd. Apr’13 – Oct’13
Technical Support Executive
Job Responsibilities
 Providing technical support for BRITISH TELECOM pilot process (BT SPORTS) to UK Clients.
 Resolving and troubleshooting BT(British Telecom) Broadband technical issues like Slow speeds, dropping
connection, no connection in the broadband using tools like RESOLVE,ADMIN TOOL,ONEVIEW
 Resolving email Client issues like password resetting through tools, setting up email, changing the primary
account username and subaccount holders.
 Resolving vision issues like no signal, errors code, error messages,input signals, freeview channels, Video on
Demand Channels by identifying issues cause while checking the VOSP Platform
 Activating and pairing the viewing card for Freeview channels like Skysports, Espn and BTSports with the help
of tools. Dealing with subtitles issues, error messages,Channel unavailability broadcasting issues on BTSports
channels on copper and infinity platform .

2. EDUCATIONALAND PROFESSIONAL DEVELOPMENT
Bachelor Of Technology (Electronics & Communication Engg.) 2012
ABSS Institute of Technology, Meerut, Uttar Pradesh TechnicalUniversity, Lucknow, Secured – 71.48%
Higher Secondary 2008
Karan Public School, Meerut, U.P. C.B.S.E., Secured –74.5%
Senior Secondary 2006
Karan Public School, Meerut, U.P. C.B.S.E., Secured –89%
TRAININGS ATTENDED
 Acquired a vocational training for 40 days under Delhi Metro Rail Corporation (DMRC) from Khyber Pass
Depot, Delhi on:
Automatic Train Protection(ATP)
Automatic Train Operation(ATO)
Announcement System
 Accomplished a vocational training for 5 months theoretical & practical Training/certification course on
RedHat Linux (Rhel6) in March'13 and certified in following certifications:
RedHat certified system administrator (RHCSA) : 233/300
RedHat certified Engineer (RHCE) : 300/300
PERSONAL DETAILS
Date ofBirth: 2nd
Oct, 1990
Languages: Hindi, English
Hobbies & Interest: Singing, Playing Skating and Badminton, Listening to music, Yoga
References: Available on Request
Job Preference:Delhi NCR
Place: Delhi (RITU SHARMA)