Challenges of integrating approaches to records and knowledge management from the perspective of a client facing business unit

1. Challenges of integrating
approaches to records and
knowledge management from
the perspective of a client
facing business unit
:
14 October 2016
Kieran Murphy and Richard Vines

2. Institutional context
Department of Economic Development Jobs, Transport and Resources
Grains Horticulture
Dairy Red meat
State and national context Major industry sectors
Victoria produces 29% of exports from 3% of land

3. What does this mean (for us) …
…client facing business unit?

4. Plain English
Knowledge Management

5. 11.47am Wednesday
Dear Michael,
We are preparing a briefing on Agriculture activities in the Loddon Campaspe region to
Ministers attending the Regional Partnership meeting on the 19 October.
The briefing is intend to be a succinct summary of the profile of Ag activities and their
contribution to economic activity; issues and to provide an overview of state investment
relative to ag.
I am seeking you're input into the briefing, in particular in relation to the following:
- dairy impacts for the region
- issues relating to intensification and the development of the Agribusiness facilitation model
- issues for wineries and initiatives related to that industry e.g. growth fund and ministerial
advisory committee
- issues in regards to land-use and urban encroachment
Please feel free to call me on the mobile if you have further questions - as I am out of the
office most to today. Appreciate you're feedback by 10am on Thursday.
Here is an example of our challenge?

6. The PROBLEM for Michael! Where to start??

7. Digital files
The problem metaphor

8. People Systems
Capabilities
How do we interpret this challenge at
an audience level?

9. The challenge of longitudinal data sets

10. What is our roadmap?

11. Show-casing two tools
we have developed

12. A program management framework
we are working towards

13. Some conclusions
Integrating records and knowledge management from the
perspective of a client facing business unit ….. i.e.
As agriculture
intensifies

14. Downplay the importance of and space
for social learning at your peril …
transitioning to digital takes time
Conclusion 1:

15. Capturing of records metadata needs to
be useful for those that create records
Conclusion 2:

16. Focusing on impact monitoring systems
offers a way of becoming useful
Conclusion 4:

17. We have to create the vision:
Bridging different knowledge spaces
Conclusion 4:
Collaboration Preservation

19. Future orientated service ecology

20. Towards a multi-stakeholder
alliance to move forward?

21. Thank you