Spark batteries case study

1. CASE STUDY
ON
THE SPARK BATTERIES LTD.

2. 1. PROBLEMS BEING FACED BY SPARK BATTERIES?
 SPARK BATTERIES ARE NOT ABLE TO PROVIDE THE
DESIRED 98% SERVICE LEVEL TO THE CUSTOMERS.
 THE CUSTOMERS ARE NOT SATISFIED WITH THE
SERVICE PROVIDED BY SPARK BATTERIES.
 THE MANUAL SYSTEM THEY ARE USING AT PRESENT
DOES NOT PROVIDE REQUIRED INFORMATION
DURING SERVICE.
 THERE IS A MINOR PROBLEM WITH THE QUALITY OF
SERVICE PROVIDED BY ONSITE SERVICE
ENGINEERS AS IS NOT SATISFACTORY.
 MANAGING SERVICE GOODS INVENTORY.

3. 2. WHAT KIND OF INFORMATION SYSTEM WOULD
SBL NEED?
 SBL MUST INSTALL A CROSS FUNCTIONAL
INFORMATION SYSTEM.
 CROSS FUNCTIONAL SYSTEM MUST CONTAIN
AREAS LIKE OPERATION,PROCESS
CONTROL, MANAGEMENT AND TRANSACTION.
 ALL THESE FIELDS MUST BE INTERLINKED AS ALL
PLAY AN MAJOR ROLE IN THE SERVICE PATTERN
OF THE SBL.

4. 3. WHAT KIND OF INFORMATION THEY SHOULD
MANAGE TO ACHIEVE THE SERVICE LEVEL OF
98% ?
 SBL MUST GATHER ALL THE DATAS ABOUT THE
PRODUCT DELIVERED TO THE CUSTOMER.
 THE INFORMATION SYSTEM OF SBL MUST
GENERATE THOROUGH INFORMATION ABOUT
THE PRODUCT SERVICED OR GOING TO
SERVICED.
 THIS MUST BE EFFICIENT ENOUGH TO GENERATE
AUTOMATIC SERVICE PATTERN TO THE SERVICE
ENGINEERS ABOUT THE PRODUCT.
 THE MUST START A NEW CUSTOMER CARE TO
TAKE UP ALL THE SERVICE CALLS AND RESPOND
ASAP.

5. 4. TYPE OF DATA SBL MUST CAPTURE AND MANAGE
AT SALES OFFICE LEVEL AND SERVICE WORK
SHOP LEVEL?
SALES OFFICE LEVEL
 DETAILS ABOUT THE SALES OF PRODUCT.
 NEXT DUE BATTERY CHANGE/SALE TO THE
PRODUCT(FOR INVERTORS).
 DETAILED INFORMATION ABOUT THE HAPPENING
IN THE SERVICE WORKSHOP
SERVICE WORKSHOP LEVEL
 HISTORY OF SERVICE PROVIDED.
 HISTORY OF THE FAULTS IN THE PRODUCT AND
SERVICE PROVIDED FOR THE SAME.
 GENERATE DATA FOR THE NEXT SERVICE DUE.

6. 5. AS A SALES MANAGER , SUGGUST THE VARIOUS
OUTPUTS THAT YOU REQUIRE THE SYSTEM TO
GENERATE ?
 INVENTORY LEVEL OF THE SERVICE GOODS.
 SERVICE PROVIDED FOR THE PRODUCT AND
FAILURE PATTERN.
 OUTPUTS TO MANAGE/SERVICE THE BATTERIES
 WORK PATTERN FOR SERVICE ENGINEERS
BASED ON THE SERVICE CALLS.
 OUTPUT ON THE WEEKLY/MONTHY SALES AND
THE SERVICE PROVIDED TO THE PRODUCT TO
STUDY THE MARKET AND WORK TOWARDS IT.

7. 6. AS A SERVICE MANAGER , SUGGUST THE VARIOUS
REPORT THAT YOU REQUIRE THE SYSTEM TO
GENERATE ?
 DETAILED REPORT ON THE SERVICE PROVIDED
TO THE PRODUCT.
 GENERATED REPORT ON THE SERVICE THAT A
PRODUCT REQUIRES IN FUTURE.
 QUALITY OF SERVICE PROVIDED BY THE
SERVICE ENGINEERS ONSITE AND ON FREE
SERVICE PERIOD.
 COMMON PRODUCT FAILURES FACED AND
FORWARDING THE REPORT TO R&D
DEPARTMENT TO REWORK ON THE PRODUCT.