1. CLEANLINESS CERTIFICATION PROGRAM 24th – 25th of January, 2011

2. AGENDA Day 1: Day 2: Safe Handling of Chemicals Chemicals in the Environment BREAK Laundry Odour Control Presentation LUNCH Housekeeping & Health Club Cleaning cont. BREAK Guest Room & Health Club Cleaning Pre Test Introductions and welcome The Chemistry of Cleaning Post Test Wrap-up BREAK Review Bed Bugs - Inspection Procedures Public areas LUNCH Floor Care and Natural Stone BREAK Carpet Care

3. The Groups

4. Laundry Expert’s Session

5. ACTIVE PARTICIPATION

6. Team Presenting their cases

7. Hands-on floor care training

8. Encouraging words from the GM, MHRS

9. Successful and Passionate participation

13. One for the reminiscence