2. WHAT DO PEOPLE WANT TO KNOW IN THE MIDDLE OF THE STREET?
Am I going out of my way to get to my destination?
Where can I go from here?
Will a cab be faster?
Cost effectiveness of different modes of transportation?
If I can’t get there from here, how do I get there?
How long will it take?
When will the bus come?
What is the traffic like?
Delays?
Will I encounter suspended / altered service?
What if I get lost?
What stops does the bus make?
3. PROPOSAL
Interactive Wayfinding Kiosk that will provide users with information regarding all forms of transportation in
New York City. The kiosks will be located throughout NYC to assist users with their travel needs.
Subway
SCHEDULE + TRAIN TIMES
SERVICE CHANGES
Bus
BUS LOCATION (GPS)
BUS STOPS ON MAP
Taxi
VIRTUAL “CAB HAILING”
CAB SHARE PROGRAM
Car Service
CALLING A CAR SERVICE
Penn Station
Grand Central Station
JFK Airport
LaGuardia Airport
Newark Airport
TRAIN/PLANE INFORMATION
4. PHYSICAL KIOSK / LOCATION
FRONT AERIAL
TOUCH SCREEN INTERFACE ARROWS LIGHT UP
ACCORDING TO DIRECTIONS
KIOSK
BACK
ANALOG MAP
5. USER TESTING
–Most recent part of my research / development process
–Limit choices
–Limit input
–Speech-recognition software
–Always a way to cancel / go back to the home screen
–Send to phone in TEXT
–Print out of information
–Use touch input people are already familiar with
–Hierarchy, most important to least important
6. PLAN OF ACTION
1.) Refine wireframes according to user testing
2.) Design process
–Multiple iterations of design before applied to interface
3.) Create + design interface
4.) Build model
5.) Plan physical signage
