The document announces a roundtable discussion hosted by The Performance Institute and CFI Group on using predictive analytics to improve customer satisfaction and service. The event will be held on June 22nd from 12:00-2:00pm at a golf course in Windsor Mill, MD. Attendees can register by phone or online. The discussion will explore how to use measurement and analytics to align goals, optimize decisions, and automate processes. Featured speakers will discuss using goals and data to motivate workforces and show program results.

1. C F I Group June 22, 2010
Claes Fornell International 12:00 – 2:00 PM EST
The Performance Institute and CFI Group invite
you to a complimentary roundtable dialogue:
Target Setting for
Optimal Customer Service
with Predictive Analytics
Join The Performance Institute and CFI Group as we explore how to use measurement
and analytics to improve customer satisfaction;
• ENSURE that the actions you take today directly align • USE predictive analytics to analyze your data: combine
your organization’s goals information on past circumstances, present events and
project future actions
• USE the insight from your data to direct, optimize and
automate your decision making
www.PerformanceInstitute.org/CSanalytics

2. THIS IS YOUR
CHANCE
to share ideas with your colleagues,
hear from leading experts, access best
practices from your peers and raise key
issues about the future of performance
management, measurement and predictive
analytics in government.
A major complaint in many government
agencies is information overload. How do
you make sense out of all the data coming
in and then use it to make a difference?
In the past, too much emphasis has
been placed on producing performance
information to comply with a checklist
of requirements instead of using it to
drive change. This must change. Federal
managers and employees at all levels
must use performance goals and measures
to set priorities, monitor progress and
diagnose problems. They must learn from FEATURED SPEAKERS:
practices that work and those that do not.
During this interactive dialogue you will JON DESENBERG, DAVID HAM,
learn how to use goals and measures Senior Policy Director, Program Director,
to motivate your workforce and show The Performance Institute CFI Group
program results.
WHO SHOULD ATTEND:
• Senior Executives
• Program Managers
TARGET SETTING FOR OPTIMAL CUSTOMER
• Management Analysts SERVICE WITH PREDICTIVE ANALYTICS
• Budget Analysts
• Strategic Planners • When: Tuesday, June 22nd, 12:00-2:00pm
• Branch Chiefs
• Financial Analysts • Where: Diamond Head Golf Course
• Directors 2309 Ridge Road
• Deputy Directors Windsor Mill, MD 21244
• To register: Call our customer service at 877-992-9521 or visit:
www.PerformanceInstitute.org/CSanalytics
Presented by:
* A complimentary box lunch is C F IGovernment Solutions
Group
provided with your registration. Claes Fornell International