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Why the Digital Customer Experience Matters

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The digital customer experience matters, and understanding the drivers of a great customer experience is key to accelerating profitable growth.

Consider this:

86% of consumers say they are willing to spend more money to ensure a great customer experience.

38% of companies that improve their customer experience see better financial results than competitors.

Companies that focus on the customer experience average a 19% increase in revenue.

What are you doing to ensure your customers are receiving a great digital experience? Get the complete guide where you’ll learn how to create and maintain meaningful digital experiences with the Sitecore customer experience management platform.

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Published in: Technology
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Why the Digital Customer Experience Matters

  1. 1. 1 The CEM Imperative: Customer Experience in the Age of the Empowered Consumer 2 Bain & Company 3 Customer Experience and Your Bottom Line 4 Watermark Consulting @PRFTDigital Facebook.com/PerficientDigital Blogs.Perficient.com/PerficientDigital Blogs.Perficient.com/Microsoft WHY THE DIGITAL CUSTOMER EXPERIENCE MATTERS WHAT ARE YOU DOING TO IMPROVE YOUR COMPANY’S DIGITAL CUSTOMER EXPERIENCE? Download our complimentary guide and learn how to create and maintain meaningful customer interactions. LEARN MORE BY DOWNLOADING OUR GUIDE. GET OUR GUIDE Perficient Digital blends the strategic imagination of an agency with the deep technical acumen of Perficient’s established consultancy to deliver exceptional customer experiences for the world’s biggest brands. PerficientDigital.com Seamless digital experiences are so important to customers that 86%will pay more to ensure their experience is a good one.1 CUSTOMER RETENTION IS CRUCIAL. 89% of consumers say they’ve given their business to a competitor following a poor experience.1 30% increase in company value.2 10% increase in customer retention 38%of companies that improve the customer experience see better financial results than their competitors.3 Companies that focus on the customer experience increase revenue by an average of 19% 3 Customer experience leaders in the S&P 500 had a better six-year performance than customer experience laggards.4 43% 34% 15% S&P 500 Index Customer Experience Leaders Customer Experience Laggards

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