1. Capacity building in Serbia
Intranet development
2012-09-28
Belgrade, Sava Center
Predrag Živić, team leader

2. Agenda
Introduction
Benefits
Goals
Achievements

3. What is Intranet?
 Portal that combines  An important resource
access to all information, for any large organization
applications, and services  Assist employees in the
of an organization online exercise of ordinary
 A tool that helps business activities
organizations manage  Improves the quality and
their data, applications, efficiency of work
information and performance of
resources through employees
personalized views

4. What users want from an intranet?
 It's easy to find the information and services they need
in daily activities
 Useful information that is reliable, relevant and
organized into logical units in an intuitive manner
Differences between users
Intranet users Internet users
Focus on services and
Focus on tasks
products

5. Benefits
 Reduces the cost of communication within the
organization and to increase its efficiency and reliability
 Assist employees in the exercise of ordinary business
activities
 Improves quality and efficient performance
 It provides a central location to share information, files
and data (easily and quickly update content that is
currently available to all)*
 Promoting corporate culture (all users can see the
unified information)

6. Goals
Main goals Strategy
 Leadership and  Intuitive and ease to use for
management all users
 Production support  Keep it simple
 Information and  Step by step growing
communication approach, follow the
 Defining the scope of the business
project  CMS, Web Standards
 What we want from Intranet? w3c, SOA architecture, IT
 What we want to achieve policy in RGA
with Intranet solution?  Active
 What we want to emphasize? Directory, Scalability, Securi
 What our organization has to ty, Reliability, Sustainability
offer and what are the
limitations?

7. Designing
"Every employee has to find
information, Quickly and easily"

8. Project activities
1st stage: Analysis and 2nd stage solution construction and 3rd stage: promotion,
Design deployment training, content
Presentation of Training 2011 and
The structure and the approved 2012
procedures for prototype
content management versions Intranet Feedback
Solutions Board (communication
Operational of Directors channel, legal issues,
Not operational prototype questions and
prototype answers from
Intranet launching practice)
Development
1.3.2011
Testing within a Statistics, monitor
team and focus trends and users,
groups improving the
Promotion content, maintaining:
The prototype is technical comment
approved and content
August October March February & Jun
2010 2010 2011 2012
8

9. Conclusion
 We used the tremendous experience of the Swedish
experts in building intranet solution
 From donation we got 43 workstations plus wide 22“
monitors and 3 notebooks
 Implementation on 30 out of 35 sites (86%) - 1.873
users
 Home page for all employees is the Intranet
 Guidelines created for content and information
 Foundation set the for further development and
upgrading of the Intranet in the RGA
9

10. Short demo