1. Our Vision
“The SupportSeven / Eclipse in Action vision is to
become one of the most innovative and
successful contact center services providers”
(Boutique in size, very strong in the delivery of set
client objectives through “customer intimacy”)
SupportSeven / Eclipse in Action 2012

2. About Us
SupportSeven is a premier provider of contact center
services located in Chattanooga, Tennessee. We operate
a 200+ seat call center that combines reliability and an
exceptional experience for clients and their customers.
Our solutions are created to match your challenges and
customized to fit your needs. We provide a face for your
brand and project a positive image that enhances your
business goals.
Eclipse in Action, a subsidiary of SupportSeven, is a 450+
seat call center in San Jose, Costa Rica. This relationship
allows SupportSeven and Eclipse in Action to provide a
redundant environment for their clients. So you can rest
assured, we are “on” around the clock!
SupportSeven / Eclipse in Action 2012

3. Our Capabilities
 Email Communication
 Inbound Customer Service
 Inbound Application Acceptance  Customer Retention
 Data Verification Processing  Instructional Design
 Data Entry / Healthcare Admin  Stand-Alone IVR Management
 Employment Verification  Email Response Management
 Quality Assurance  DNC List Scrubbing
 Level One Technical Support  Training Development
 Outbound Surveys  Training Execution
 Quality Assurance Monitoring  Inbound Order Taking
 Crisis Management Support
 Consumer Affairs Support
 Real Time Multi-Language Chat
 Social Media Support

4. The SupportSeven Difference
Bilingual
Through our sister organization, SupportSeven offers bilingual
(Spanish/English) support to our customers.
Flexible
Regardless of size and scope, SupportSeven can almost certainly handle your
project. Creating custom solutions and tailored support is what we do best.
Reliable
The people, processes, and solutions are fully reliable and accountable. We
believe in our recommendations and follow through on every project.
Accessible
SupportSeven is U.S. based and “on” around the clock. That means you can
monitor a project and confidently reassure stakeholders at any time.

5. The SupportSeven Difference
Trustworthy
Unlike many other contact centers who tend to be obsessed with “what’s
next,” we are vigilant in our commitment to deliver on promises.
Responsive
Timelines and budgets come second nature at SupportSeven, and we
understand inherently how to treat customers.
Transparent
Our processes are transparent—we welcome client involvement in the best
interests of building stronger plans and programs.
SupportSeven / Eclipse in Action 2012

6. SupportSeven / Eclipse in Action 2012
SupportSeven / Eclipse in Action 2012

7. Why SupportSeven?
 200+ Call Center Seats / Domestic US Location
(Chattanooga, Tennessee)
 Customized Training by our highly educated and
experienced Training Staff
 Quality Management System with a Focus on
Process as well as Customer Experience
 Experienced leadership team with over 60-years
combined call center experience
 Proven and Redundant Technology
 Above Industry Average Employee Retention
Rate
 Low-Cost Sourcing Options
SupportSeven / Eclipse in Action 2012

8. Why Eclipse In Action?
 450+ Seat Call Center located in San Jose, Costa
Rica
 Majority of Employees have College Experience
 Quality Management System with a Focus on
Process as well as Customer Experience
 Experienced Leadership Team with over 50 years
Combined Call Center Experience
 Proven and Redundant Technology
 Above Average Employee Retention Rate
 Low Cost Sourcing Options
 Multi-lingual
SupportSeven / Eclipse in Action 2012

9. Our People, Our Difference
SupportSeven’s biggest strength is the people who compose our
team, from call center representatives to senior level
management- it’s all in our people!
Our culture has been developed upon seven core principles. The
difference is not that we have core principles, it’s that we follow
through with them:
– Service Above All Else
– Get It Right the First Time
– Stand and Deliver
– Individual Responsibility
©
– PeopleVestment
©
– CommunityVestment
– Character
SupportSeven / Eclipse in Action 2012