This document discusses supply chain logistics and customer relationship management. It provides information on domestic and international logistics, challenges in logistics like limited capacity and satisfying customer needs, and strategies like just-in-time. It also discusses customer relationship management, including potential issues like security, out-of-date information, and low employee engagement. Finally, it mentions factors to consider for facility location selection and examples of factory types.

1. Prepared by :
Nur Hafsah binti Azmi (62214116514)
Nur Zahidah Bt Abdul Rahman (62214216169)
Mohammad ilham arif bin ramli (62212217192)
Wan Nur Annisa Husna Bt Wan Jaafar Sidek (62214116059)
View by : Assoc. Prof. Dr Ilham Sentosa | Ms Rana Altounjy
Class : ME10

2.  Companies actions to deliver a product to
market.
 Supply chain process that involve plans,
impliments and control the forward and
reverse flow.
 Involve storage of goods, services and
related information in order to meet
customer’s requirement.

3. Domestic
• Domestic logistics is the
distribution of goods
within a country.
• Variety of transportation
options for moving
goods, for example road
transportation such as
lorry or train.
International
• International logistics
are as important as
material handling and
warehousing. In order to
sell products outside of
their country of origin.
• Be able to make
reliable, timely, and cost-
effective shipments.

4. 1. Limited capacity
 Lack of sufficient production
machines, warehouse space,
trucks, or even drivers could have a
significant effect on overall logistics
performance.
2. Satisfying customers’
 Response time, product variety,
product availability, customer
experience, order visibility and
return ability.
 Customers not only expect low
price, but also demand a high
generally measured in terms of
speed, flexibility and reliability.

5. 4. Just-in-time (JIT)
 Small and frequent shipments are required between suppliers
and manufacturers in a just-in time
 Probably emergency shipments may be necessary for supplying
the right volume at the right time in the right place.
5. International Freight Forwarders
› Move goods from production to foreign destination with surface
& air transportation.

6.  refers to strategies and technologies that
companies use to manage and analyze
customer interactions and data throughout
the customer lifecycle, with the goal of
improving customer service relationships
and assisting in customer retention and
driving sales growth

9. • The very nature of CRM software poses the potential for
mistreatment of data. Such large databases, some holding
hundreds of thousands of personal details, are stored
online and accessed by teams around the globe.
Security
Issues
• Customer data changes often and changes frequently.
Customer's tastes are constantly evolving and it is crucial
that marketers do not fall behind by using old information.
Out-of-Date
Information
• getting to grips with a new system, particularly when old
systems have been in place for a long time, can mean that
staff are reluctant to use the new CRM software
Low Employee
Engagement

10.  Long term Impact.
 Increased globalization, technology
infrastructure, transportation,
communications, & open markets.
 Minimizing cost and risks

11.  Customer Proximity
 Business Area
 Availability of Skill Labour
 Free Trade Zone
 Supplier
 Environmental Policy

12.  Location cost-volume analysis.
 Weighted factor rating method.
 Center of gravity method.
 Transportation problem model.

13.  Offshore Factory
 Sources Factory
 Server Factory
 Contributor Factory
 Outpost Factory
 Lead Factory