28. References Allee, V. (1997) Knowledge management: a life of its own, HR Monthly, May Alstete, J. (2001) Alternative uses of electronic learning systems for enhancing team performance, Team Performance Management: An International Journal Vol. 7, Nos. 3-4 Beckett, R. C. (2000) A characterisation of corporate memory as a knowledge system, Journal of Knowledge Management, Vol. 4, No. 4; pp. 311-319 Black, D. H., Synan, C.D. (1997) The learning organization: The sixth discipline, Management Accounting, Vol. 75, No. 10; pp. 70-72 Bollinger, A. S., Smith, R.D. (2001) Managing organizational knowledge as a strategic asset, Journal of Knowledge Management, Vol. 5, No. 1; pp. 8-18 DiMattia, S., Oder, N. (1997) Knowledge Management: hope, hype, or harbinger?, Library Journal, Vol. 122, No. 15; pp. 33-35 Gallagher, J. (2001) Importance of redundancy, diverse systems grows post-9/11, stresses Hartford Financial'sLowenthal, Insurance and Technology Online, October Konicki, S., Garvey, M.J., Gilbert, A. (2001) IT on high alert. Information Week, Vol. 22 Lytras, M. D., Pouloudi, A., Poulymenakou, A. (2002) Knowledge management convergence - expanding learning frontiers.” Journal of Knowledge Management, Vol. 6, No. 1; pp. 40-51 Mark, D. (1997) Competitive intelligence and the corporate jewels, Competitive Intelligence Review, Vol. 8, No. 3 Martensson, M. (2000) A critical review of knowledge management as a management tool, Journal of Knowledge Management, Vol. 4, No. 3; pp. 204-216 Michalisin, M. D., Smith, R.D., Kline, D.M. (1997) In search of strategic assets, The International Journal of Organizational Analysis, Vol. 5; pp. 360-387 O'Dell, C., Grayson, J. (1997) If we only knew what we know: Identification and transfer of internal best practices, American Productivity and Quality Center, Houston, Texas Patton, M. Q. (1990) Qualitative Evaluation and Research Methods, Sage Publications, Newbury Park, CA Piggott, S. E. A. (1997) Internet commerce and knowledge management -- the next megatrends, Business Information Review, Vol. 14, No. 4; pp. 169-172 Shaker, S. M., Gembicki, M.P. (1999) The War Room: Guide to Competitive Business Intelligence, McGraw-Hill, New York