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1. 11/30/2020 Job Description - Program Manager (0023065)
https://manpowergroup.taleo.net/careersection/mp_external/jobdetail.ftl?job=0023065&tz=GMT-07%3A00&tzname=PST8PDT 1/3
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Job Description
US-ME-Portland
Description
You can see it. A company that offers you a career, not just a job. A
place where you’re challenged to innovate and encouraged to apply
your talent and knowledge. That empowers you and expects you to
make decisions that will propel the growth of its business. A
company that relies on you to lead that growth. If that’s where you
see yourself, TAPFIN has a career opportunity for you!
JOIN THE TAPFIN TEAM!
Under the direction of the Program Director this role is responsible
for overall management all aspects of the Contingent Workforce
Solutions (CWS) program for an assigned client.
HOW YOU’LL MAKE A DIFFERENCE:
The Program Manager is responsible for overall management of the
Contingent Workforce Solutions (CWS) program for an assigned
client. This includes managing the subvendor / supplier program
and its population and its day-to-day operations (implementing and
managing the requisition /submittal process and overseeing job
placement, subvendor selection and contract negotiations, day-do-
day troubleshooting and problem resolution, managing the on-going
relationships and communication, performing periodic benchmarking
of the subvendor population, etc.). Additionally responsible for
maximizing customer satisfaction, maintaining and building new
relationships, expectation management and issue/conflict resolution
(services and grows the contractor / subcontractor population,
managing client and contractor / subcontractor expectations and
troubleshooting and issue resolution, etc.). Financial and
administrative responsibilities include meeting or exceeding account
growth targets, overall account profitability, implementation, training
and administration of software to client and sub-vendor supplier
users, and sub-vendor and supplier population benchmarking and
reporting, and quarterly performance reviews. Also accountable for
setting performance expectations for and managing department
staff priorities and results. Generally, this role is required for
medium MSP programs, or divisions within larger MSP programs.
Client & Program Management –
Establishes and develops manager relationships within assigned
program and expands existing manager relationships to ensure
maximum customer satisfaction and, working in conjunction with the
Important Information
A vital component of ManpowerGroup's
mission and culture is promoting workforce
diversity within our ranks, with our
suppliers and with our clients. We strive to
create inclusive environments that
embrace those with diverse
characteristics.
ManpowerGroup is an Equal Opportunity
Employer and employment decisions are
made without regard to race, color,
national origin, religion, sex, sexual
orientation, gender identity, age, genetic
information, disability, protected veteran
status, or any other status protected by
applicable law.
As such, ManpowerGroup is committed to
working with and providing reasonable
accommodations for individuals with
disabilities. If working with us requires
such an accommodation, or you need
assistance with any part of the
employment process, please email
TalentAcquisition@manpowergroup.com.
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Program Manager - 0023065

2. 11/30/2020 Job Description - Program Manager (0023065)
https://manpowergroup.taleo.net/careersection/mp_external/jobdetail.ftl?job=0023065&tz=GMT-07%3A00&tzname=PST8PDT 2/3
local program staff, the profitability of each contractor/subcontractor
placement (IT, light industrial, general administrative, etc.) or
conversion;
Fulfills client service through frequent interaction with client
managers to ensure satisfaction and identify potential business
development opportunities for contractors/subcontractors, projects
or services. Knowledgeable of and understands the contracted
terms and conditions between TAPFIN and the client, including
pricing as well as client rules of engagement and processes;
Supplier Management –
Implements and manages sub-vendor / supplier program for
assigned clients, further refining throughout the process, ensuring
optimum customer satisfaction; ensure proper selection and solid
negotiations in the sub-vendor and supplier contracting process, to
ensure the maximum profitability, as well as quality, of each
placement (IT, light industrial, general administrative, etc.);
Plan, organize and conduct quarterly performance reviews of the
sub-vendors to monitor their performance to TAPFIN service level
agreements; including periodic benchmarking of sub-vendor
population for comparison and evaluation purposes.
Manage Requisition Fulfillment Process –
Manage the day-to-day operations which includes, implementation
and management of the requisition process for assigned client,
prioritization of orders and requisitions, further refining throughout
the process with emphasis on responsiveness and customer
services for assigned client;
Provide excellent customer service and act as the liaison between
the client and suppliers to successfully manage order fulfillment.
This includes conducting regularly scheduled meetings with the
client to foster the client/PMO relationship, present information
regarding the performance of the program, and gain a solid
understanding of the client’s contingent labor business needs to
ensure maximum customer satisfaction and working in conjunction
with local suppliers, the profitability of each contingent worker
placement or conversion.
Frequent interaction with client managers is also required to ensure
satisfaction and identify potential business development
opportunities for contractors/subcontractors, projects or services.
Knowledgeable of and understands the contracted terms and
conditions between TAPFIN and the client, including pricing as well
as client rules of engagement and processes; Manages to and
meets/exceeds client SLA’s, KPIs and program deliverables; Works
with MSP management team and with the client on developing and
implementing strategic plans. Ensures remarkets and contract
extensions by maintaining awareness of client project progress,
including end dates and extensions, to maximize business
opportunities.
Staff Management –
Responsible for selection, hiring and training of staff personnel for
the Program. This includes performance evaluation, recruitment
and retention. Accountable for setting and managing performance
expectations of staff, as well as training, motivating and encouraging
for professional growth.
Issue Resolution –

3. 11/30/2020 Job Description - Program Manager (0023065)
https://manpowergroup.taleo.net/careersection/mp_external/jobdetail.ftl?job=0023065&tz=GMT-07%3A00&tzname=PST8PDT 3/3
Responsible for ensuring resolution to the day-to-day issues within
their respective program. Follows internal escalation plan as
necessary. Meets and manages expectations from client, supplier,
and internal resources.
Other responsibilities as assigned by manager –
Assists appropriate individuals, including Operations and the
Accounting Department to ensure timely collection of receivables.
Qualifications
Minimum five years of experience in managing a vendor on-site
program, general management, or account management role in a
general staffing company, including three years supervisory
experience. Proven negotiation skills are a must. Requires
excellent organization, interpersonal, verbal and written
communication skills and the ability to deal effectively with vendors /
candidates at all levels. Excellent troubleshooting and problem-
solving skills are a must. Requires ability to effectively multi-task
and function in a fast-paced, team-oriented environment. Moderate
to significant travel may be required, depending upon the individual
client requirements.
ManpowerGroup is an EOE/AA/Vets/Disabled Employer
Travel: Yes, 10 % of the Time
Organization: ManpowerGroup
Job: Business Operations
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