AONE - Uses of Technology in Patient Care Environments
1. Uses of Technology in the
Patient Care Environment
to Empower Patient and Staff
Rebecca Hathaway, Senior VP, Healthcare – HMC Architects
Nate Larmore, Principal, IT Architecture - Sparling
2. Learning Objectives
1) To discuss industry forces that are changing the
context for planning and procurement of
technologies
2) Review top technological issues being
evaluated for the patient care environment
3) Reference specific cases illustrating how
technology is being integrated today and
planned for the future
3. It's the End of the Beginning
• Billions spent, billions more budgeted
• American Recovery & Reinvestment Act
• Healthcare Reform Bill
• Surging demand
• Technology enterprise in its infancy
4. The Target has Moved
• Higher expectations
– Patient experience
– Recruitment & retention
– The 'Big 3'
• Better tools, new tools
– Information & Communication
– Biotechnology
– Nanotechnology
5. Smarter Facilities, Smarter Tools
• Automated processes
• If you're thinking about it,
it's probably not working
• Where & when matter
• Context-aware
environments
6. Ergonomics beyond the furniture
• Patient mobility
• Repositioning devices
• Information access
• Communications
• Simple interfaces
7. Communications Where It Counts
86% Estimated 2-hours/day wasted "chasing
other people to get answers"
56% Greatest challenge is "Better communication
between staff"
92% "Medium to very high" impact on patients
caused by communication lapses
(Zogby International, 4/2009)
8. Smart Patient Rooms
Video Conferencing
• Family
• Physician
Tracking EMR
Systems PACs
Lab Results
9. RFID and Real-Time Location Systems (RTLS)
• Asset management
• Workflow management
• Resource management
• Monitoring
• Patient safety
• Process flow
10. Transforming Patient Experiences
• Interactive educational and entertainment media
– Real-time patient feedback
– Environmental controls
– Integration to other systems
• Digital way-finding kiosks
• Transparent technology
11. Biometric Patient and Staff Identification
• Palm vein pattern recognition technology
– Patient safety
– Efficiency
– Customer service
– Medical records
– Staff access
12. What The Future Holds
• Speech-based interfaces
• Ever-increasing capabilities of
the patient bed
• Proactive communication
systems
• Information systems that drive "right data/right
time/right place"
13. What The Future Holds
• Improved outcomes
• Very low readmission rates
• Lower cost of care
• High patient and family/visitor satisfaction
• Putting the nursing back into the nurse
