The document defines key terms related to health insurance: An agent works on behalf of an insurer to assist customers, while an assignee receives the benefits of a policy. A claim is a request for payment of health services. A certificate of insurance discloses what is and isn't covered along with limits. Cumulative bonus increases coverage amounts for claim-free years up to 50% of the sum insured. A deductible is an amount of loss borne by the insured, reducing premiums for higher deductibles. Dependents include spouse and children. Exclusions specify conditions without benefits. Insurers issue policies and receive premiums in exchange for assuming risk. Long-term care and disability policies provide coverage for specified periods. A premium is