The document discusses the social responsibilities of businesses towards various stakeholders. It outlines that social responsibility means allocating resources to address social needs and problems. Businesses have social responsibilities to create a good image, comply with laws, and address issues like natural calamities. They are responsible towards consumers by providing quality, safe products, and towards shareholders by protecting capital and providing dividends. They must also support their community through job creation, infrastructure development, and environmental protection. Additionally, businesses have responsibilities towards their human resources like providing fair wages and working conditions. The document provides examples of social service activities undertaken by one company in areas like education, healthcare, skill enhancement, and infrastructure development.

1. SOCIAL RESPONSIBILITY OF
BUSINESS

2. SOCIAL RESPONSIBILITIES OF
BUSINESS
• Social responsibility is the company’s
mission to be responsive to social needs
by earmarking a part of its resources so
that they may be allocated for achieving
social goals and tackling social problems.
• There are many situation where social
responsibility of business becomes
necessary like to create good corporate
image, social commitment, because of
legal provision etc.

3. NEED FOR SOCIAL
RESPONSIBILITY
• To create good corporate image.
• To comply with legal provisions.
• Nature calamities etc.
• To improve product positioning.

4. Social
responsibility
of business
Shareholders
Global Env.
Employees
Govt.
Local
Community
Consumers

5. SOCIAL RESPONSIBILITY OF BUSINESS
TOWARDS DIFFERENT GROUPS
I) RESPONSIBILITY TOWARDS THE CONSUMERS.
• Provide quality product at fair price.
• Produce using proper quality materials.
• Produce using appropriate technology.
• Provide proper service.
• Commitment to customer satisfaction.
• R & D for better & new products
• Steps to remove imperfection in distribution
system (check middle man)
• Ensure product has no adverse effect.
• Provide sufficient information, risks & care to be
taken.
• Avoid misleading by improper advertisements.
• Redress genuine grievances.
A happy customer is a loyal customer

6. II) SOCIAL RESPONSIBILITY TO
SHAREHOLDERS
• Safeguard the capital of shareholders.
• Provide a reasonable dividend.
• Transparency and access to required
information.

7. III) SOCIAL RESPONSIBILITY TO COMMUNITY
• To solve problem of unemployment
• To develop infrastructure of country
• To help in natural calamities
• Taking appropriate steps to prevent environmental
pollution & to preserve the ecological balance
• Rehabilitating the population displaced by the
operation of the business.
• Taking steps to conserve scare resources &
developing alternatives where ever possible
• Improving efficiency of business operations
• Contributing to R &D
• Development to backward areas

8. IV) RESPONSIBILITY TO HUMAN RESOURCES
• Fair wages to employees
• Provide good career prospects
• Care for the welfare for employees
• Best working conditions
• Establishment of fair work standards & norms
• Arrangements for proper training & education and
development
• Proper system of promotion
• Recognition, appreciation & encouragement of special
skills& capabilities
• Efficient grievance handling system
• Participation in management decision

9. VI) RESPONSIBILITY TO GOVERNMENT
• To pay taxes, duties in time
• To cooperate with government in their social
policies and programmes
• To obey all laws and acts
VII) SOCIAL RESPONSIBILITY TO GLOBAL
BUSINESS ENVIRONMENT
• To adhere to the conditions of such a global
environment
• To satisfy global customer needs

10. BARRIERS TO SOCIAL
RESPONSIBILITY
• Urge for profiteering
• Desire for excessive accumulation of
wealth
• Low profitability
• Frequently changing government
mechanism
• Need for tackling other important internal
issues .
• Recession and depression

11. SOCIAL SERVICE ACTIVITIES
UNDERTAKEN BY BP
• INFRASTRUCTURE DEVELOPMENT
– Provision of Tube Wells etc for drinking water
and irrigation
– Construction of multipurpose community
centres
– Balwadi (for primary education)
– Health Care
– Sanitation
– Provision for alternate sources of Energy e.g.
solar energy

12. • Education Support
– Provision for uniforms and teaching material.
– Food supplements
– Educational Scholarships to economically
backward children.
• Health Care
– Regular health checkup for villagers
– Provision of free medicines for minor ailments
– Guidance on family welfare and general
health care
– Free dispensaries.

13. • Skill Enhancement
– Modern farming practices
– Distribution of fruit saplings
– Veterinary camps
– Distribution of smokeless chulhas.
– Organizing regular lectures for women on
family life and education

14. THANK YOU….