5. What are common malpractices used to
exploit consumer?
(a) Sale of adulterated goods.
(b) Sale of duplicate goods.
(c) Use of false weights and measures leading to
underweight.
(d) Hoarding and black marketing
(e) Charging more than the Maximum Retail Price
(MRP) fixed for the product.
(f) Supply of defective goods.
(g) Misleading advertisements.
(h) Supply of inferior services.
16. Questionnaire on consumer awareness
Q1. Do you examine the expiry date the food items and medicines when you buy them?
Yes or no
Q2. Have you ever cross checked the weights of the products mentioned on the item?
yes or no
Q3. Do you check the prices, of goods you buy, from alternative sources?
Yes or no
Q4 Do you check the M.R.P. (Maximum Retail Prices) before buying the products?
Yes or no
Q5 You prefer offline buying over online buying most because—
a) Product Experience b) Personalized attention and recommendation c) Easy returns
Q6 Have you ever come across adulteration in any of the food stuff?
Yes or no
Q7. If yes, to whom did you complain:-
a) Shopkeeper b) Main supplier c) Internet consumer forum d) Elsewhere
17. Q6 Have you ever come across adulteration in any of the food stuff?
Yes or no
Q7. If yes, to whom did you complain:-
a) Shopkeeper b) Main supplier c) Internet consumer forum d)
Elsewhere
Q8. Was your complaint to the supplier/shopkeeper attended by him to
your satisfaction?
Yes or no
Q9. Are you aware of consumer courts that works for consumers
grievances?
Yes or no
Q10. If yes, have you ever filed a case in the consumer court?
Yes or no
18. How much they are aware of Consumer
rights?
Debyani Rohan Roy Tanya Vinamra Sreelipa Akshay Krunal Mauli
19. RECOMMENDATIONS--
According to the survey conducted I found that almost
every consumer first check the expiry date on the food
items and medicines when they buy different products .
Most of the people do not check the weights of the
products mentioned on the items. Thus it is
recommended that people should check the weight and
then purchase item.
20. Conclusion of consumer awareness-
1. Consumer awareness involves informing the buyer about the complete details of the
product. It helps the buyer to decide effectively.
2. It is all about providing the consumers the knowledge about the products like the
maximum retail price, date of production and expiration, usage of the product,
standardization, and others.
3. An efficient salesman would inform the customers about every aspect of the product. It
requires the salesman to have a piece of complete and intense knowledge about the
product that he is selling.
4. Consumer awareness is essential for the consumers because- after buying the product
the customer should not feel exploited. It prohibits the consumption of harmful goods.
Customer satisfaction is achieved after customer awareness. Both are directly related.
