1. New business App key in process assessment for Allianz fixed annuity line of business 16 June 2011 TCS Public

5. Recommendation-Process- Training plan Observation Recommendation Outcome after Implementing Recommendation Responsibility Effort/Cost involved To be completed by

6. Recommendation-System-Address verification software to reduce errors in address key in Observation Recommendation Outcome after Implementing Recommendation Responsibility Effort/Cost involved To be completed by

7. Recommendation-System-In build validations for critical fields Observation Recommendation Outcome after Implementing Recommendation Responsibility Effort/Cost involved To be completed by