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Safeguarding upgrades of_your_sap_applications_


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Changing business conditions lead to changing IT solutions, and
every growing organization needs to adapt its IT environment
accordingly. Upgrades allow you to benefit from the latest available
functionality, leverage new technologies that foster innovation,
and guarantee long-term protection of your IT investments

Published in: Technology
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Safeguarding upgrades of_your_sap_applications_

  1. 1. SAP Solution Brief SAP Safeguarding for Upgrade SAfegUArding UPgrAdeS of YoUr SAP® APPlicAtionS ensuring Upgrade Success by identifying and Addressing Potential challenges ProactivelyAs your organization evolves, you Changing business conditions lead to changing IT solutions, andneed to adapt IT solutions to every growing organization needs to adapt its IT environment accordingly. Upgrades allow you to benefit from the latest avail-meet changing business require- able functionality, leverage new technologies that foster innova-ments. In many cases, this drives tion, and guarantee long-term protection of your IT investments.the need to upgrade SAP® soft-ware. However, challenges may However, with any significant technology change, softwarearise at any stage of an upgrade upgrades can be challenging. Various factors affect the success of your upgrade and need consideration. Their relevance dependsproject. The SAP Safeguarding on any number of factors, including the shape of your solutionfor Upgrade portfolio of services landscape, your model for operations, the nature of your busi-helps you identify and address ness processes, the combination of technologies integrated intopotential challenges associated your landscape, and the upgrade path from start to target release.with an upgrade of your SAP The scope and procedure of the project and the organizational setup and readiness are also key criteria. To ensure a successfulsolution early – and ensure its upgrade, you should understand the risk factors and cost driverssuccess. that could affect the project and find answers to critical ques- tions such as: • How will the upgrade affect your IT infrastructure? • How should you handle application and modification adjustments? • How can you minimize downtime during the upgrade? • Does your team have sufficient technical, project manage- ment, and risk management skills?
  2. 2. The SAP® Safeguarding for Upgrade portfolio of services can help Supporting the evaluation and definition of Youryou identify and address potential challenges associated with Upgrade road Mapan upgrade of your SAP solution proactively, before any business In the project evaluation phase, we invite all internal and exter-disruptions occur. These services involve assignment of a techni- nal stakeholders involved in your SAP solution to a workshopcal quality manager from SAP, who is the key facilitator of all where we assess alternative scenarios for your SAP softwareactivities throughout the engagement, committed to meeting upgrade and rollout strategy. A standardized assessment meth-your expectations for the support services. odology allows us to review the different alternatives and opti- mize the timing and sequencing of the upgrade projects. BasedThe starting point is a tailor-made service plan, which is adjusted on the current situation regarding affected components andalong the life cycle of your upgrade project. The ultimate goal is hardware, we identify potential restrictions for the planneda smooth transition with minimal downtime: a “non-event” for target landscape and releases using a high-level impact analysisyour business. for the different upgrade options. Your project team receives a report encompassing a detailed description of the options, identi-ensuring Success with a Portfolio of Proven fied risks, and our suggestions for your upgrade road map. AfterServices this comprehensive review, we are able to tailor a more completeSAP Safeguarding for Upgrade offers assessments, optimization engagement proposal.potential, and tools that effectively reduce the technical risks ofyour upgrade and improve the technical robustness of your solu- Supporting the Upgrade Blueprint Sign-Offtion. These services address the following critical topics and key A team of SAP support engineers performs an on-site servicesuccess factors: that identifies and rates the technical risks in your project after• Maintenance situation and available options your upgrade blueprint is defined. We discuss and review your• The optimal upgrade path for your solution landscape upgrade plan, verify its feasibility, and perform a high-level check• Compatibility and dependencies between components of your of your overall strategy. We ensure that the planned technical solution architecture can support the expected load and check the com-• Additional requirements regarding the sizing of technical patibility of the software components and whether the software system resources skills support your business processes postupgrade.• Required adjustments of your customization in repository and interfaces Ensuring a Fast and Efficient Upgrade• Required data migrations The realization phase normally starts with setting up a tempo-• Test strategy rary project landscape, where initial upgrade tests and necessary• End-user training concept adjustments are performed. We check the completeness of your• Minimum downtime for your business operation test plans and address any unforeseen problems during test• Unicode conversion upgrades. We also provide detailed information about the latest SAP tools such as SAP Upgrade Road Map content, the SAP TutorAll services combine remote and on-site activities performed by application, and more.certified SAP support engineers. They cover the completeupgrade project life cycle from the evaluation phase throughupgrade realization and testing until the final preparation forcutover and go-live.
  3. 3. Based on our knowledge of best practices gained during numer- The goal is to verify that the software change-management strat-ous upgrade projects, several optimization possibilities exist that egy is aligned with the test strategy and the SAP software mainte-may be relevant in your situation. Examples are as follows: nance strategy. This alignment minimizes downtime and ensures• Our support engineers perform a remote analysis and compare the stability and consistency of your systems and business pro- expected downtime versus affordable downtime. You receive cesses, particularly after your development system has been a detailed action plan that enables you to minimize the down- upgraded. Using the change-request functionality provided by time appropriately. the SAP Solution Manager application management solution,• A solution may require additional configuration settings to you can document any changes made to your tested software to make new functionality available after the upgrade. In other determine the reason for a problem that occurs after making the cases, existing modifications require adjustments. We can change. SAP engineers verify that all the processes are in place, support you with sophisticated analysis tools and services that as follows: help you plan and prepare necessary adjustments. • System landscape strategy• Functional regression testing is a critical step in the upgrade • Transport strategy, including code freeze strategy and approval process that often requires more time and effort than antici- procedures to make changes into production pated. To simplify and streamline the testing process, we can • SAP software maintenance strategy, including release manage- support you in optimizing test procedures and administration ment, support packages, and patches processes by improving the current test environment and using the latest SAP test automation technologies. Final Preparation for Cutover• Our support engineers also evaluate the need for adjustments In the critical stage of cutover to production, an SAP team is in interfaces and sizing to avoid performance bottlenecks. on-site to help if critical issues occur and to provide fast, efficient access to SAP resources. If a complex situation arises, our team ofIf the user interface of an application changes as the result of an experts establishes an on-site war room and performs a root-causeupgrade, it is important to provide documentation and training analysis of the problem. SAP engineers and your project teammaterials that enable users to continue working efficiently. work together to ensure fast issue resolution and ensure the successTo support the training process, we can introduce the latest of the go-live. We manage existing service-level agreements fore-learning tools to accelerate knowledge transfer and reduce problem resolution and make sure all necessary stakeholders arelearning delivery costs significantly. involved. While on-site, we focus on the following: • Monitoring of upgradeManaging Change Requests for Smooth Transition and Full We monitor the upgrade and related data conversion processesCompliance (such as Unicode conversion), including a timely analysisAppropriate setup of change management procedures is included of errors and problems affecting the processing. For projectsin the engagement. We support your quality and software change occurring over a weekend or holidays, we provide an SAPmanagement processes during the entire software solution life specialist to serve as a single point of contact.cycle – from the early stages of your upgrade project until the • Problem resolutionstabilization after go-live. We conduct root-cause analysis on-site or remotely with the support of our global back office.
  4. 4. Expertise On Demand find out MoreThe goal of the expertise-on-demand service is to provide access To take advantage of this comprehensive support engagement,to the right expert at the right time to speed the resolution of please contact your customer engagement manager or accountcomplex issues. Requests for this service are usually initiated for support contact. You can find additional information abouttechnically complex issues or issues that are beyond the experi- SAP Safeguarding for Upgrade at of your staff. /safeguardingupgrade. For more information on SAP upgrade offerings in general, please refer toEnsuring Optimal Operation Solution Manager is the delivery mechanism for SAP Safe-guarding for Upgrade services. It serves as a centralized solutionmanagement and collaboration framework and provides accessto the tools, integrated content, and a direct gateway to SAP thatyou need to implement, operate, and upgrade your SAP soft-ware. SAP Solution Manager helps reduce your total cost ofoperations.SAP Solution Manager runs in your solution landscape and facil-itates the technical support of your distributed systems. It auto-matically captures and relates all information about currentissues, speeding up root-cause analysis and issue resolution.SAP Solution Manager offers a variety of tools particularly forupgrades, such as those that combine upgrade documentationand testing for test administration and automation.50 076 064 (07/02)© 2007 by SAP AG. All rights reserved. SAP, R/3, mySAP,, xApps, xApp, SAP NetWeaver, Duet, PartnerEdge, and other SAPproducts and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and inseveral other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Datacontained in this document serves informational purposes only. National product specifications may vary.These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies (“SAP Group”)for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions withrespect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statementsaccompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.