New Employee Training

1. New Employee
Training

2. Welcome to Quality Janitorial

3. Quality Janitorial Group Inc.
Service & Supplies
• Medical, Industrial, Commercial
• On-going janitorial
• Medical Waste disposal
• Emergency Services
• Food Service Sanitation
• Green Cleaning
• Inventory Control
• Light Industrial
• Pressure washing
• Restroom Sanitation
• Special Event Services
• Supply Management
• Carpet Care
• Clean room services
• Computer room cleaning
• Construction clean-up
• Supplies
• Cleaning and disinfecting chemicals
• Office Supplies
• Infection Control
• Break room products
• Facility Supplies
• Personal Care
• Safety & Security
• Odor Control
• Facility Supplies
• Paper towel dispenser and paper
• Restroom dispenser and paper
• Walk-off mats
• Handsoap

4. Quality Janitorial Group
Quality started in 1990 as Quality Cleaning Services, now known as Quality
Janitorial Group, is run by the owners, Jonathan and Namurah Blakely
along with their children, Jonathan Jr. Preston, and Mia. The minority
certified; award winning business has grown from 2 employees to now over
100.
• Quality Janitorial is a full-service cleaning contractor, AND distributor,
serving Western North Carolina. We specialize in providing
professional cleaning services and supplies to commercial building
owners and managers.
Quality provides the highest of standards of cleanliness that your
building requires, at a price that makes sense. And price, while
important, is only one of the factors that must be considered when
choosing cleaning contractors.
Quality Janitorial is an established janitorial company that cleans
industrial, commercial, and medical facilities, and is interested in
competing for your company’s janitorial needs.
Quality Janitorial employees are highly trained on all aspects of
cleaning and safety. We pride ourselves on the teamwork and work
ethic that our employees exhibit.
Quality Janitorial Group
Our Vision
OUR VISION is to become:
A high-performance organization delivering exceptional value through superior service,
competitive pricing to offer a superior business products solution
To provide:
Honesty and Integrity.
We believe that there is never a right way to do a wrong thing. We work to build relationships
based on trust. We excel in an environment of openness and trust. We strive to give the best
customer service around.
We value our:
Customers
We believe in always giving the customers what they expect and, We make every effort to give you the
assistance and excellent service that you desire.

5. Quality Janitorial Organizational Chart
President
Vice President
Operations Manager
Finance Manager
Executive
Administrator
HR Manager
HR /Payroll
Area Facilities
Manager (Y)
Float Supervisor
Lead
Crew Lead
back up
Crews
Area Facilities
Manager (L)
Float Supervisor
Lead
Crew Lead
back up
Crews
Area Facilities
Manager (R)
Float Supervisor
Lead
Crew Lead
Back up
Crews
Area Facilities
Manager (L)
Open Manager
Lead
Crew Lead
Back up
Crews

6. Leadership Team members
• Administrative
• President- Jonathan Blakely
• Vice President- Namurah Blakely
• Finance Director- Preston Blakely
• Executive Administrator- Karen Gallagher
• Human Resources Manager Michelle Rubio
• HR Admiration- Donna Simmons
• Operational
• Operations Manger- Mia Terry-Simpson
• Assistant Operations Manager Jonathan Blakely Jr.
• Senior Area Manager- Yusef Hakim
• Area Manager- Robert Mosley
• Area Manager- Lucinda Fair
• Supervisor- John Smith
• Supervisor OPEN
• Building Lead
Amy Blackburn
Brenda Briscoe
Maggie Rogers
Donyaill Gaines
Lymari Denizar-Perez
Shawn Smith

7. Welcome!
• Welcome to the team! From all of us here at Quality
Janitorial, welcome! we are glad that you are here!
• Each building that we clean is different. Quality Janitorial
services local government, Industrial facilities, medical
offices, business offices, and lots more! This training will
consist of basic cleaning task. Your supervisor or manager
will train you on how to use those skills appropriately in
their building. You will also notice different chemicals in
different buildings. First, lets go over those:

8. Chemicals
You will find either Betco Chemicals
OR
Diversey Chemicals

9. Betco
Chemicals
Please click on the links to learn about
the chemicals you will be using
Fast Draw 11
Green Earth Daily Floor
Cleaner
Green Earth Glass Cleaner
AF79
AF79
pHQ Dual
AF3A5
Sure Bet LL

10. Diversey
Chemicals
Oxivir
Crew Bowl Cleaner
Alpha-H{ Multi-Surface Cleaner
Stride- Citrus
GP Forward All Purpose Cleaner
Glance NA Glas & Multi Surface Cleaner

11. Basic
Cleaning

12. Safety
First
Safety First
• Safety
•Preparation
•Cleaner Basic Information
•Specific Cleaning tasks
•Cleaning of Equipment and tools
•The Custodial Closet
•Dilution Control
•Daily, Detail, and Project Cleaning

13. Safety
Safety
•Read all Product Labels
•Read and understand Safety Data Sheets (SDS)
•Wear Proper Personal Protective Equipment (PPE)
•Practice Universal Precautions
•Place Caution Signs prior to starting any cleaning task
•Report any unsafe conditions
•Make sure you have all equipment, supplies, and
chemicals.

14. Chemical
Basics
The Ph Scale
- Acid Cleaners: Clean alkaline soils like rust or mineral deposits
- Alkaline Cleaners: Clean acidic soils, like oils, greases, fats,
and dirt. - Neutral Cleaners: Light dirt and dust removal

15. Cleaning
Chemicals
Four Characteristics of Cleaning Chemicals
•Wetting
•Penetration
•Emulsification
•Rinsing

16. Cleaning
Chemicals
Situations that will affect the results of a cleaner
•Time
•Abrasion
•Chemical Dilution
•Temperature

17. Working
Smart
Work Smart
•Clean Top to bottom
•Clean from dry to wet. Use a dust mop before a
wet mop
•Begin cleaning from dirtiest area to cleanest area
•Clean in the same direction each time, increases
efficiency and effectiveness
•Clean from the back of the area to the exit
•Use proper chemical and equipment for the job.
Let the chemical and equipment do the work
•Finish one task before starting the next
•Use proper lifting procedures. Lift with your legs,
keeping back straight, avoid twisting
•Report unsafe conditions
•Always start with the least aggressive cleaner
(neutral cleaner vs. degreaser to avoid harming
surfaces)

18. Cleaning
Task
Cleaning Tasks
-Wiping
-Dusting
-Policing
-Trash Removal
-Dust Mopping
-Operation of powered cleaning
equipment
-Window Cleaning
-Disinfection

19. Wiping

20. High
Dusting

21. Dusting

22. Policing

23. Trash
Removal

24. Dust
Mopping

25. Wet
Mopping

26. Cleaning
Your
Equipment
• -After finishing with any cleaning job, it is important to
clean your equipment and store all equipment and tools in
a clean dry place.
• -By taking care of the equipment in your facility it lasts
longer, works more
• dependably and makes a good impression on you and your
department.

27. Window
Cleaning

28. Disinfection
Disinfection
•Sanitizer-
agent that reduces the number of bacterial contaminants to safe
levels as
judged by public requirements.
•Disinfectant-
agent that destroys disease-causing pathogens or harmful
microorganisms but might not kill bacterial spores
•Sterilizer- a process that renders a product free of all forms of
viable microorganisms

29. Your
Closet
The Custodial Closet
•Only store cleaning chemicals,
tools, and equipment that will be used on a regular basis.
•Avoid duplication of products and
ensure all chemicals are properly labeled.
•Have a place for everything
•Store heavier items on lower
shelves
•Keep the custodial area clean
BACKCONTINUE

30. Daily,
Detail &
Project
Cleaning
Daily, Detail & Project Cleaning
•Daily or routine- cleaning tasks involve procedures such as
mopping, vacuuming, trash removal, and restroom cleaning
•Detail Cleaning- tasks are tasks that are done approximately
once a month and usually include: wiping vents, washing
walls, carpet bonneting, carpet encapsulation, and scrub and
recoating floors.
•Project Cleaning- tasks are performed 1-2 times a year and
usually involve strip and recoating floors, carpet extracting,
wood floor refinishing and furniture cleaning.

31. Restroom
Cleaning

32. Slips &
Fall
Prevention

33. OSHA
Bloodborne
Pathogen

34. The correct
way to put
on and
take off
gloves

35. Welcome
to the
team!
PLEASE CALL LYOUR BUILDING MANAGER FIRST!
Quality Janitorial Lucinda Fair 828-435-4239
828 2773880 ph Mia Terry 828-450-8132
828-277-3882 fax Yusef Hakim 828-450-4987
828-277-3879 HR Jay Blakely Jr. 828-606-8985
Preston Blakely 828-230-2838
Tyrell Williams 828-793-1227
John Smith 828-220-1446
Your manager should be the one you call
for call outs, tardies, time off, request etc.
DO NOT CALL THE OFFICE BEFORE
CONTACTING YOUR MANAGER!
If you are scheduled to work in a medical building, shooting
range, or an industrial building, additional training is
required.

36. Building
specific
cleaning
• Medical OSHA BBP training Patient Room Disinfection
• Gun Range Respiratory Training Lead Training
• Industrial Forklift Pedestrian Safety
• Importance of PPE