This document discusses how information technology can improve organizational productivity. It first presents a knowledge vision based on the SECI model of knowledge creation and discusses how IT fosters "cyber ba," or knowledge sharing online. It then explains that while traditional organizations emphasize hierarchy and control, learning organizations prioritize knowledge creation and sharing. Finally, it argues that IT improves productivity by enabling more efficient use of resources and enabling organizational changes through technology. IT programs must adapt to both traditional and learning aspects of organizations to fully improve capabilities.
7. Knowledge and ba concept Accordingto the JapanesephilisopherKitaroNishida (1870-1945) the fundamentalconditionsforknowledgecreation are based on the Japaneseconceptof“ba”, in English a shared “place” foremergingrelationships, a contextwhichharboursmeaning. FinalDissertationof the Post Graduate Master in Open & DistanceLearning – April 2009
15. Internalization, newlycreatedknowledgebecomes the organization’s tacitknowledgeSECI spiralaccordingtoNonakaand Konno FinalDissertationof the Post Graduate Master in Open & DistanceLearning – April 2009
18. Cyber ba, a placeofinteraction in a virtual world wherenewknowledgeisdisseminatedthanksto the Information Technology
19. Exercisingba, where the conversionprocessfromexplicittotacitknowledgetakesplace and newknowledgeis finally internalizedby the community Struttura della ricerca FinalDissertationof the Post Graduate Master in Open & DistanceLearning – April 2009
20. Knowledge and IT revolution Thanksto IT revolution, cyber baisfosteredby the web whereknowledgesharingispromoted and learningorganizations are enhanced. Peter Senge (1990) describeslearningorganizationsasan“organization … where people are continuallylearninghowtolearntogether” toswitchfrom the industrial paradigma to the learningorganization.
22. IT and Organizations ITimprovesproductivity in traditional and learningorganizationsin differentways (information transfer from top to down levelVsEnterprise 2.0) Traditional and learningorganizationsare idealpatterns: in reality organizationshave a mix oftradition and innovation. IT programmesneedtoadapttoorganizationalcontexttoimprovelearningcapabilities.
23. Traditionalorganizations Strong hierarchy Strong operationsofrules Heavyinternalsiloing Strong organizationalcultures stressingcontrol Slow at adoptingorganizational innovationsand new IT
25. IT and productivity AccordingtoAsian Productivity Organization (APO)productivityis an effective and efficient use of input or resources to produce or represent output. IT has a prominent role in driving productivityboth in business and in the public sector through two mechanisms: “capital deepening” – where the investment in IT improves the level of capital stock in the economy ; enabling changes through the most effective application of the technology and skills, to improve efficiency.
28. An Information disaster On Sept 23 1999 NASA’s Mars Climate Orbiter spacecraftdisappeared. Scientists were stumped at first about what had gone wrong. It turned out that NASA contractor had submitted acceleration data in pounds of force instead of the metric equivalent, newtons. By not converting the pounds to the metric measurement, the spacecraft was lost. A costly information disaster. And an embarrassing one. With the advent of the World Wide Web, every professional worker has become a searcher, but without either search training or a roadmap of what he is searching. Without information training and skills, most people don’t know where to look, how to ask for what they are seeking, or when it is okay to stop looking.
29. IT and LearningCapabilities in Training Post-courseanalysis Classroom training LearningObject on software platformusage Open-source e-learning platformdevelopedfor Expedia Italia QRC ValidationCourse Card Exercise book
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