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Pecha kucha so c_conference 2016


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20x20 presentation.

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Pecha kucha so c_conference 2016

  1. 1. Iris Buunk PhD Student Centre for Social Informatics School of Computing Institute for Informatics and Digital Innovation EASIER, BETTER, FASTER? How social media facilitate tacit knowledge sharing practices between employees within the public sector.
  2. 2. Taci t knowl edge Knowl edgeshari ng Soci al medi a Publ i c sect or ?
  3. 3. 'We know more than we can tell.' Michel Polanyi (1891-1976)
  4. 4. Slide 7 Ideas, trips, experiences, know-how, lessons learned, best practices, feelings, intuition, values
  5. 5. Tacit knowledge dimensions. (Nonaka, 1994; Panahi, 2013)
  6. 6. The SECI model. Nonaka (1995)
  7. 7. What if…?
  8. 8. Knowledge silos
  9. 9. The information, pictures, situations depicted in this presentation are fictitious. Any similarity to actual persons, living or dead, or to actual organisations, is purely coincidental.
  10. 10. How to share tacit knowledge? 11223344556677889910101111121213131414151516161717181819192020 Communities of Practice Informal talks Video conferencingStory telling…
  11. 11. Tacit knowledge sharing online
  12. 12. Why social media? Social media enable social interactions between people wherever they are located.  There is a lack of evidence on how well they facilitate the sharing of tacit knowledge.
  13. 13. Why is it important?  Enhance working practices  Enable collective intelligence  Facilitate problems solving  Contribute to the organisational learning process
  14. 14. The future…?
  15. 15. Image sources • Nonaka: • Hopper: • Silos: • Stormtroopers: • Discussion: • Network: • Video conferencing: • Online communication: • Social media: • Measuring invisible: • Survey: • Micro: • Mobile phone: gm506209401-44978740 • Matrix: