There are various ways in which cash withdrawals can be made available at ATMs without the use of cards. This presentation considers the options for cardless withdrawals, and discusses the challenges of using cardless technologies – including mobile devices with NFC functionality. It also looks at other cardless ATM facilities that can be offered to both customers and non-customers.

1. Cardless and contactless transactions
Self-Service Banking Europe 2017 |
MichalVoldrich |

2.  1967
The first ATM
(John Shepherd-Barron)
 Now
Contactless
Era
History
 1966
Debit card
 1969
The first ATM with plastic
card (Donald Wetzel)
 2007
First smartphone
NFC

3. Mobile devices everywhere and everytime

4. Today banking
Behavior has changed ,,,,
What becomes more and more important in today banking?
 To be close to customer
 Increase customer loyalty and convenience
 Deliver the right information at the right time to customers
 Security

5. Card-less options
Card
Tap Code
123456
 Mobile
 Other methods
 Biometrics
 Google Glass
GET
CASH?
„to withdraw money from an ATM without using a card“
Branch

6. Card-less process
 It allows bank users to make a cash withdrawal using a smartphone
 Mobile phone as a new security tool
Withdrawal process:
 Step 1 – Preparing a transaction
 Step 2 – Closing a transaction

7. Card-less options
NFC
 ATM must be equiped by NFC
reader
 Client has to own NFC smartphone
QR code
 ATM must be equiped to read the
QR code (sw)
 Client has to own smartphone
with QR scan
Person to Person payments
 Through an ATM, bank customers can input a payment
amount and the recipient’s contact information.
 The recipient will receive a code that must to provided at
an ATM or branch in order to collect the payment

8. Contactless Credit,
Debit, Prepaid cars
Smartphones
(MobileWallets)
Watches &
Wristbands
KeyTags & Rings Stickers
Contactless payments options

9. MobileWallet options
Smart-phone + Particular bank customer
Android
MNO
Certified
phone
Android
Security element (SE) Host Card Emulation (HCE) White – label mobile wallet
 Mobile + debit / credit card + many other services
Smart-phone + Particular bank customer Smart-phone + Bank customer

10. Pros
 Security – based on the EMV smart cards,
which are very difficult to crack
 Data ownership (Behaviour data)
 MNO provides TSM (costs –
maintenance, certification etc.)
 MNO carry all the activities regarding
to devices (testing, communication
with manufacturers etc.)
Cons
 Dependency on MNOs
 The process to bring devices to production
(Firmware, testing, communication)
 Modified SIM requried
 Registration process very difficult
Comparison
Security element Host Card Emulation (HCE) White – label mobile wallet
Pros
 Usually well established Loaylty program
 Established partner network
 Maintenance usually coverd by provider
 Security -> it usually combines both - secure
element and cloud-based technology
Cons
 No space for differentiation from others
 Data ownership
Pros
 No need of MNO (costs)
 no need for SIM certification
 NFC SIM distribution
 No need of MNO TSM
 HCE & SE can work in parellel
 Additional option for NFC payments
 More Android devices supported
 Transaction without internet connections
 Data ownership (Behaviour data)
Con
 High security level standards (exceeding
common security (e.g. PCI DSS) which can be costly

11. Benefits
MerchantIssuerConsumer
 Quickness no ques
 Improves customer
experience
 Enhanced location based
marketing
 Behaviour data
 Increase use of
contactless transaction
 Good opportunities to
issue co-branded cards
with special features
 Better consumer
satisfaction
 Loyalty programs ->
program differentiation
presents a significant
hurdle to success =>
engagement, retention
 Behaviour data
 Fast service -> just
tap/wave your
card/device
 Innovative solution
 No need of cash; easy
to use
 Pay using card/mobile
 Loyalty program
 Security / Easy
autorization process
-> PIN/fingerprint if
crossed the limit
-> no card numbers
-> no skimming (illegal
card data collection)

12. Challenges and Other methods
 Biometrics finger vain
 Google Glass
 Other Biometrics (iris camera, face recognition)
 Keystroke dynamics
Challenges
 Technology
 Internet connection
 SP operation system
 To get people used to it
Other methods

13. Thank you and be contactless,
MichalVoldrich,
voldrichm@gmail.com
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