1. Group 4
Quality Work Management
QIA
design and build for sustainable living
GROUP MEMBERS
President Tanat Tunanunkul 5231256021
VP Operation Srimanee Tang 5134767925
Architect Thitikant Yumuang 5134712325
Marketing Nawamin Raengpo 5134736425
Personnel Merin Laopattarakasem 5034758125
Consultant Khanittha Torchareon 5134704325
VP for Office Nicha Wiboonpote 5134737025

2. PRESIDENT
Tanat Tunanunkul 5231256021

3. QIA
President
1.)
Who is your customer?
-
My customers are both external and internal customers.

4. QIA
President
2.)
Identify the product quality characteristics? (PFLA)
P – The physical appearance of the design,
material
F – Livable
L – How long it can be used?
A – How to maintenance it?

5. QIA
President
3.)
Draw an activity flow-chart of 1 process and identify its quality factors
Man : President and Vice Precident
M/C : Memory device such as computer or Laptop
Material : Knowledge and experience
Method : As shown in the diagram

6. QIA
President
4.)
Analysis diagnosis/ evaluate areas for improvement
-
This activity flow chart can be improved by changing
method of analyze for both president and vice president
by brainstorming about the policy first since vice president
knows about the procedure better than the president
while president has future vision for the company. This will
result in reducing the problem in policy and orders while
the vice president knows the target that the company
wants in the very near future. Furthermore, this will
reduce communication time significantly.

7. QIA
President
5.)
Use PDCA and other tools for the improvement.
-
We can improve the procedure by using the following chart. We cut off some
procedures which are unnecessary and simplify the method in order to reduce time.
From this chart we can see that this procedure use less time than the previous procedure
significantly especially in communication time since this new procedure they don’t have to communicate or
report to each other.

8. QIA
President
6. design audit check sheet
Time
Efficiency
Cost

9. VICE PRESIDENT OPERATION
(Vice President Plant)
Srimanee Tang 513 47679 25

10. QIA
Vice President Office
1. Who is your customer?
My customer is both the manager of the different departments
and the president. I have to operate the different departments for the
president and contact the president for the
department managers.
2. Identify this product Quality Characteristic (PFLA)
Physical Physical design, plan pictures, perspective and models
Function Sustainable, saves energy, efficient
Lifetime Since it is a design of the building or building we are
talking about, it should be able to last very long. If not
temporary, a building should be able to last atleast 50
years.
After Service The sustainable design should be able to continue
saving energy. If it does not meet a satisfactory
standard, GreenDwell can always be an open consult-
ant to give advice in suitable changes.

11. QIA
Vice President Office
Quality Factors
Concept Man
Client
Design Man
Architect
Environemtal M/C
Consultant Improvements equipment
Material
Builder Construction +
Man
Work process

12. QIA
Vice President Office
4. Analysis/diagnosis/evaluate area for improvement.
Before concept there can be more site analysis, so we can have more
knowledge of the surrounding before doing the design. Then, after the design
and consultancy, there should be a step to re-evaluate the design and testing it.
5. Use PDCA and other tools for improvement.
PLAN Do site analysis and know the design criteria before design.
Design. Make plan, drawings, section, elevations and presentation
to present to the cliet.
DO
CHECK Check and evaluate the design. Can contact a conultant to give
professional ratings.
ACT Contact engineers and builders to really construct the project
and make it real.

13. QIA
Vice President Office
6. Design Audit Check Sheet for QA after improvement.
Instructions: Please check in the column where you think is appropriate
5 = Always 5 = Very Satis ed
4= Often 4= Satis ed
3= Sometimes OR 3= Normal
2= Barely 2= Unsatis ed
1= Never 1= Very unsatis ed
5 4 3 2 1
Does everyone turn in their work on time?
Is everyone involved and understand the importance of
their task?
Is everyone up to date with the current plan or project?
Without telling the employee, will each department
research individually on ways to improve their work?
Is everyone punctual and reach their work place on time?
Does everyone dress appropriately to meet their client?
Are the workers satisfy with their working environment?
More than 75% of the clients are satisfy with their
consulted solutions.
Is the president satisfy with the operating system.
Does all the workers meet the required standard?
Sum up the score: 1score= 2 points (Example: Score 5= 10 points)
TOTAL: /100

14. MARKETING
Nawamin Reangpo 513 47364 25

15. QIA
Marketing
Product: Sustainability and Green House Design
Process: 1. The design, cost and detail were given by the architects
2. The design then build into a 1:100 model for customers
to see an actual 3D design.
3. The rendering perspective view of the design is then
posted on our company website and printed for a house fair.
4. The customer who wishes to buy can have a private talk
with architects for changes that suit the customer habitat.
5. After several months, marketing team will re­contact the
customer for feedback about the building
6. The feedback given by the customer will passed down to
architects team for adjustment for a future design.
7. Consult with architecture team and adjust cost/resources/
design issue.
8. The result will then be proposed to the vice­president of
operation (plant)

16. QIA
Marketing
1) Who is your customer?
Our customers are firms or a family that interested in the design of a
building as well as sustainability and cost reduction in energy cost.
The cost of the design and construction are high so our customer
would considered in long­term spending that will in the long run,
saves energy cost such as air­condition that aid by a natural ventila­
tion, or a lighting cost that will be reduce through a creative use of
natural light.
2) Identify this product Quality Characteristics (PFLA)
Physical: ­ It needs to look elegance
­ aestheticly pleasing
­ modern/smart
Function: ­ It needs to give comfort to the dwellers
­ It needs to help the dweller reduce the cost of electricity
such as lighting bill, air­conditioning bill, and etc.. bill.
­ Gives the users a sense of security as well as welcoming
­ for guests.
Life­Time: ­ It needs to have a durability againts its surrounding envi
ronment such as storm, rain, sun, insects and animals.
­ It needs to have a low maintainance cost for replacing a
damage materials.
After Service: ­ The customers always welcome to consult with our
architects team for personal adjustment to the house.
­ The detail and manufacturing of the materials that are
used for constructing the house will be provided to the
customers if they need.

17. QIA
Marketing
3) Draw an activity flow­chart of one process and identify its quality
factors (4ME)
“7. Consult with architecture team and adjust cost/resources/
design issue.”
Collects Consult with architects
data/feed team (man)
back from the
customers
(man/method) Adjust cost/material/design for an
appropriate output and marketing
(method/material)
Propose a solution to vice­
president plant (operation) for an
approval (man)

18. QIA
Marketing
4) Analysis/Diagnosis/Evaluate areas for improvement
By analysis the process given in question 2, it can be change for
better efficiency through eliminating the last process which is propose
an adjustment and wait for approval. Instead we can have vice­
president plant and president sitting in the conference with marketing
and architect department once in a week for
analysis/diagnosis/evaluate to avoid a delay in between the process.
5) Use PDCA and other tools for improvement
Plan: plan about the useful for future improvement questions and
check list for the customers to filled.
Do: Email/Print out a form for a customer to fill. Go to collect at
customer’s home or until it is email back.
Check: Collects and Analysis the collected data then make a diagram
or graph that will help us see the statistic and the trend of the cus­
tomer needs.
Act: Consult with the architect team for an improvement in efficiency
and other aspect that will increase or balance the output and
resources.

19. QIA
Marketing
4) Analysis/Diagnosis/Evaluate areas for improvement
By analysis the process given in question 2, it can be change for
better efficiency through eliminating the last process which is propose
an adjustment and wait for approval. Instead we can have vice­
president plant and president sitting in the conference with marketing
and architect department once in a week for
analysis/diagnosis/evaluate to avoid a delay in between the process.
5) Use PDCA and other tools for improvement
Plan: plan about the useful for future improvement questions and
check list for the customers to filled.
Do: Email/Print out a form for a customer to fill. Go to collect at
customer’s home or until it is email back.
Check: Collects and Analysis the collected data then make a diagram
or graph that will help us see the statistic and the trend of the cus­
tomer needs.
Act: Consult with the architect team for an improvement in efficiency
and other aspect that will increase or balance the output and
resources.

20. QIA
Marketing
6) Audit Check Sheet
Is our product appropriate for the setting price 1 2 3 4 5
Is the price of our design houses appropriate for Thailand market 1 2 3 4 5
Rating how well our customer satisfied with our design 1 2 3 4 5
Filled by the customer
3.1) Is there a water leakage when rain?
if yes, where?...........................................
3.2) Is there a bad installation work (i.e door function improperly) ?
If yes, where?...........................................
3.3) How well does this building saves your electric bill? 1 2 3 4 5
3.4) How much are you satisfied with our design and building?
3.5) Any suggestion for us to improve?
What should be a solution for above information given from our customer?

21. ARCHITECT
Thitikant Yumuang 5134712325

22. QIA
Architect
1. Who is your customer ?
- Clients/Users
2. Identify this product quality characteristics
2.1 Physical
- Building form and shape
- Materials
- Building size and scale
- Physical model
- Architectural drawing
2.2 Function
-Usage
-Program
-Building circulation
2.3Lifetime
- durability eg. materials,structure etc.
-Good building system
2.4 After service
- Building maintenance

23. QIA
Site analysis Architect
Schematic design
3.Activities ow chart of one process
3.1 Design process
Architectural drawing
Make physical models
3.2 Identify its quality factors
Develop the design
5factors (4ME)
man:architect
Presentation M/C:Computer
Materials: paper,site information
Method: Design process
Environmental of working: Creative working space
Evaluation

24. QIA
Architect
4. Analysis/Diagnosis/Evaluate areas for improvement
Design process
- Have 1 or 2 presentations before last presentation
- Talk to client during design development process
- Make digital model during design porcess to save materials cost

25. 5. Use PDCA for improvement QIA
Architect
P Plan
Plan - a change or a test, aimed at improvement.
-Analyze whatour company inted to improve,
looking for areas that hold opportunities for change.
-How to get more pro t from the building design
-Better quality product
-How to improve our product (Building design)
D Do
- Carry out the change or test
- Do according to the plan
- Design process
C Check
Check or Study - the results.
- What was learned?
-What went wrong?
A Act
- After planning a change, implementing and then
monitoring it, you must decide whether it is worth
continuing that particular change.

26. QIA
Architect
System quality audit 1 2 3 4 5
Site analysis
Schematic design
architectural drawing
physical models
presentation
Process quality audit 1 2 3 4 5
Architects
Computer
Materials quality
Design process
Environmental of working
Product quality audit 1 2 3 4 5
Architects
Computer
Materials quality
Design process
Environmental of working

27. PERSONNEL
Merin Laopattarakasem 5034758125

28. QIA
Personnel
1. Who is your customer?
An administrative division of an organization concerned with the
persons employed by or active in it and often acting as a liaison
between different departments. My department management strategy
should maximize return on investment in the organization's human
capital and minimize financial risk. I, the personnel leader, seek to
achieve this by aligning the supply of skilled and qualified individuals
and the capabilities of the current workforce, with the organization's
ongoing and future business plans.
!

29. QIA
Personnel
2. Identify this product Quality Characteristic (PFLA)
•
When our company needs staffs or experts for difficult or special job, my
department is required to provide those experts or specialists who have highly skills
and meet the needs and requirements of the work piece.
•
The work piece may be used during the period of time. Before the job is done well,
my department needs to coordinate with other departments and evaluate the work
for payment or to hire people to work in this sector forward.
•
my department may be contacted to those experts on ever to know the likelihood
of the specialist or to hire them in the future. I need to keep in touch and keep the
relationship to the staffs or experts with our company as well, so they want to come
and work with us again.
!

30. QIA
Personnel
3. Draw an activity flow chart of one process and identify Quality Factors
! Teaching Environmen
Training & Profile of
Training and t support for
Developme new
staffs learning the
nt employee
from real internship
job

31. QIA
Personnel
4. Analysis/diagnosis/evaluate area for improvement.
it is important to determine both current and future organizational
requirements for both core employees and the contingent
workforce in terms of their skills/technical abilities, competencies,
flexibility etc. The analysis requires consideration of the internal and
external factors that can have an effect on the resourcing,
development, motivation and retention of employees and other
workers.
!

32. QIA
Personnel
5. Use PDCA and other tools for improvement.
The personnel department may set strategies and develop policies,
standards, systems, and processes that implement these strategies in a
whole range of areas to help in the improvement.
The personnel department may set up and create the standard such as
there may be the Best Employee of the month to cheer up and help the
employee motivation. So, the employee will have the model to follow
and conform.