We studied Scrum in our Software engineering project management course, we are advised to make User stories, Product Backlog and Sprint backlog.

1. PRODUCT BACKLOG
ID ITEM OWNER PRIORITY EFFORT STATUS DEFINITION OF DONE
1 Make UI/UX design of website Project Owner
1.1 Develop the front end of website Project Owner Done L Assigned to sprint 1 The entire front end of the website is completed
1.2 Check the cross browser compatibility Project Owner Done M Assigned to sprint 1 Web site tests successfully among all major web browsers
2 Customer: Register an account with Courier R Us Project Owner
2.1 Create customer registration functionality Project Owner Done M Assigned to sprint 1 Customer registration page is usuable
2.2 Enter personal details Project Owner Done S Assigned to sprint 1 Customer is able to enter personal details
2.3 Insert new record into database Project Owner Done M Assigned to sprint 1 Customer details inputted into database correctly
3 Customer leaves callback details Project Owner
3.1 Integrate IVR system with the current website Project Owner Done S Assigned to sprint 2 The IVR system successfully interfaces with the new website database to leave their callback details
4 Complaint staff to prioritize callback queue via reporting on tickets Project Owner
4.1 Outstanding calls to be logged as tickets in the callback queue Project Owner Done M Assigned to sprint 2 The outstanding calls are logged into a system as tickets
4.2 Complaint staff wants to generate a report of logged tickets Project Owner Done M Assigned to sprint 2 Reports are able to be generated based on logged tickets
5 Customer tracks consignment online Project Owner
5.1 Log in screen and functionality Project Owner 1 M Assigned to sprint 3 Log in screen usable
5.2 Admin & Customer: Username and passwork check Project Owner 2 S Assigned to sprint 3 The user credentials can be checked on the backend
5.3 Customer enters consignment number Project Owner 3 L Assigned to sprint 3 Customer can type in a consignment number into the website and submit
5.4 Customer: Tracking ID check Project Owner 4 M Assigned to sprint 3 ID exists and matches one assigned to customer
5.5 Retrieve customer record from database Project Owner 5 M Assigned to sprint 3 The customer's record is retrieved correctly
5.6 Admin can change the customer record Project Owner 6 L Assigned to sprint 3 Modified record is saved in database
6 Complaint staff calls a customer back Project Owner
6.1 Admin: Access logging system Project Owner 7 L Assigned to sprint 3 User credentials checked on he backend
6.2 Retrieve details from system Project Owner 8 M Assigned to sprint 3 Prioritised queue is retrieved
6.3 Retrieve customer record from database Project Owner 9 S Assigned to sprint 3 Customer detail is retrieved from database
6.4 Write the customer complaint on web form Project Owner 10 L Assigned to sprint 3 Admin is able to enter details of complaint
6.5 Generate complaint number Project Owner 1 S Assigned to sprint 3 A unique identifier is assigned to form
6.6 Send complaint to the respective authority Project Owner 12 M Assigned to sprint 3 Report is sent to correct location
7 Customer wants to pay for their consignment online Project Owner
7.1 Implement the payment method Project Owner 13 S Assigned to sprint 4 Customer is able to use form to enter payment details
7.2 Checkout Project Owner 14 M Assigned to sprint 4 Customer is able to successfully purchase their consignment
7.3 Print out the receipt of their payment Project Owner 15 S Assigned to sprint 4 Customer is able to download and print consignment reciept
7.4 Print out the details of their consignment Project Owner 16 S Assigned to sprint 4 Customer is able to download and print details of consignment
8 Cloud Deployment Project Owner
8.1 Create the cloud infrastructure Project Owner 17 L Assigned to sprint 5 The cloud software and hardware infrastructure is ready for hosting the solution
8.2 Deploy website to the server and cloud Project Owner 18 M Assigned to sprint 5 The website is fully deployed and able to be accessed via the web
9 Training Project Owner
9.1 Prepare the training material Project Owner 19 L Assigned to sprint 5 The training material is fully prepared
9.2 Conduct the training Project Owner 20 L Assigned to sprint 5 All staff have been trained
10 Documentation Project Owner
10.1 Make all documentatiton from project initiation to closure Project Owner 21 L Assigned to sprint 5 Documentation is completed
10.2 Make report at the end of every sprint Project Owner 22 S Assigned to sprint 5 All reports after each sprint are completed
11 Testing Project Owner
11.1 Unit Test all the functionalities to be implemented Project Owner 23 L Assigned to sprint 1,2,3,4,5 All unit tests have been completed
11.2 System Test all the functionalities Project Owner 24 L Assigned to sprint 1,2,3,4,5 All systems tests have been completed
11.3 Bug fixing Project Owner 25 L Assigned to sprint 1,2,3,4,5 No bugs are present after fixing
11.4 Retesting after the bug fixing Project Owner 26 M Assigned to sprint 1,2,3,4,5 No bugs are present after retesting