The Healthcare industry is the industry that specializes in providing services like health plans, medicines, arrangements of doctors and nurses, medical equipments, or medical insurances, according to the customer’s requirements.

1. CRM in Healthcare Industry
Salesforce

2. What is CRM?
Customer relationship
management (CRM) is the system
that ensures effective
communication and smooth
interaction of company with its
customers.
CRM system includes sales
functions like organizing,
automating, and synchronizing ,
in addition to marketing and
technical support.

3. Familiarizing with Healthcare Industry
Healthcare industry is the industry that specializes in
providing services like health plans, medicines,
arrangements of doctors and nurses, medical
equipments, or medical insurances, according to the
customer’s requirements.

4. CRM Applications
Service
Cloud
Sales Cloud
Salesforce
Chatter
Force.com Salesforce1

5. Defining Business-to-Business (B2B)
Business-to-Business
(B2B) can be define as
an industry model
where exchange of
products or services
takes place among
businesses, for example
between a manufacture
and distributor.

6. Defining Business-to-Consumer (B2C)
Business-to-Consumer (B2C) can be define
as an industry model where exchange of
products or services produce by a business
involves direct interaction with consumers.
An example of this is company selling
personal products of daily need to
consumers.

7. Salesforce Administration Online Training
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