1. Curriculum Vitae
Mullah Abdulla
Mobile No.: +91 8892350928/8686481986
Email Id: mullah.abdulla581@gmail.com
Objectives
I am currentlyworkingasan EscalationleadIncidentcoordinatorwhoishighlyresponsible &
creative withinitiativeandpunctuality.Iresponsiblyacceptthe challengesandgoalsthatthe
organizationassignsme,adaptabilitytochange,staff management,abilitytoworkinteams,abilityto
workunderhigh pressure,aswell asto solve problemsefficientlyandachieve productivitygoalssetby
the companyand my workgroup.
Professional Summary
 Having2.7 yrs. of experience workingwith InfosysLtd.
 Strongdedicationtowardsworktoensure deliveryof projectsaccordingtothe schedules.
 Quicklyadaptingtonewtechnologies.
 Have beenworkingfromMicrosoftcampus(Local onsite).
 Self-starterandpossessgoodcommunicationandInterpersonnelskills.
 Leadingthe role of Shiftlead,SubjectMatterExpert (SME) and Incidentcoordinator(IC) in
currentproject.
Technical Skills
Languages : SQL, C, Java,.Net
DocumentationTools : MS-Office 2007/10
RDBMS Tools : SQL Server2008 R2
WebTechnologies : HTML
Platformsknow : Windows2003 Server,Microsoft
Exchange 2007 ServerandActive
DirectoryServices,FIM,PowerShell

2. Work Experience
 Workedon Active DirectoryProvisioning.
 Workedon ForefrontIdentityManagerwhichisknownasIDWEB
 Workedon SynchronizationServicemanger
 Workedon Active DirectoryMigrationtool
 Workedon Active DirectoryService Interface (ADSIEDIT)
 Basicsof java,Unix , .Net,C and Html
 Writtenandverbal communicationacrossall levels.
Project Details - I
Client:MicrosoftCorporation.
Project: MicrosoftNetworkAccountsManagement(NAM).
Team Size:52
Role:ShiftLeadIncidentCoordinatorSME.
Project Description:
Networkaccessmanagement(NAM) ispartof the IdentityandAccessManagementService of
Microsoft.The IdentityManagement(IDM) Service providesthe lifecyclemanagementof all identities
throughoutthe enterprise,ensuring privacy,consistency,fidelityandcertifiessecure accessthrough
policyandregulatorycompliance.
I am workingonForefrontIdentityManager(FIM) witharole of subjectmatterexpert.We serve the
clientat(tier-2) level.We providesupportforall the Microsoftandothercompaniesassociatedwith
Microsoftglobally.We will trouble shootall the issue relatedtoFIM.
Main responsibilitiesandTasks:
Usernon-userAccountAdministrationandMaintenance usingActive directoryandinternal
application.
 Troubleshootinguser’saccountnetworkandaccessrelatedissues.
 Creationsandmaintenance of DistributiongroupsandSecuritygroups.

3.  TroubleshootingaccountrelatedissuesusingFIMtool.
 Troubleshootingselective groupsrelatedissues.
 Troubleshootingthe errorsgeneratedbyFIMSynchronizationserver.
 We convertthe FIMmanagedgroupsto AD managedandvice versa.
 We modifythe ownershipof the orphanedgroups.
 We restore the deletedgroups.
 We disconnectthe duplicateaccountsbyusingFIMsynchronizationserver.
 We troubleshootthe membershipande-mail relatedissues.
 We assistthe userto resetthe passwordthroughFIMportal.
 ProvidingTier-2supportforthe newlyreleasedforefrontIdentitymanagementtool by
Microsoft.
 We resetthe passwordsfromADand internal application.
 Movingaccounts across domainsandforestsusingActive DirectoryMigrationtool.
 Creatingmailboxes,providingpermissionsonthe mailboxesthroughActive directorymodulefor
powershell andexchange managementshell.
 Creatingorganizational units,settingupdelegationforrequiredpeopletomanage them.
 Moving& deletingmachine accounts.
 Creating/deletingSPN recordsforusers/servers.
 TroubleshootingaccountrelatedissuesusingADSIEdit.
 Troubleshootingselective authenticationissues.
 Troubleshootingemaildeliveryissues.
 Creationof user/non-user/elevated/non-elevatedaccounts.
 Provisioning/De-provisioningaccountsinAD,SMTP.
 Creationandmanagingthe Service Requests(SR) usingthe clientspecificCRMtool (ITSM) and
therebyresolvingthemwithinthe Service LevelAgreement.
 Provide ITservicesforthe Clientsacrossall regionsinresolvingtheirissuesrelatedtoWindows
Server(AD,Exchange,IIS6.0),software,networking,hardware,printing,remote access,etc.
 Responsible foroverallsmoothoperationof the Business.
 Attenddailyconference callswithvariousonsite andoffshore teams.
 Manage and maintaindailySLA’sandthe submitreportstoclientona dailybasis.
 Handle clientescalationandprovide RCA asand whenrequired.
 Provide feedbackonperformance improvementandcareerdevelopment.
 Identifyingprocessgapsandcome upvarioustrainingplanstowardsprocessimprovement.
 Analyzingrejectedcasesandimplementingmethodstoreduce them.
 Preparingbalancedshiftschedules.
 Reviewof documentsandupdatingthemfrequently.
 Manage the Team,day-to-dayoperations,andescalations.
Tools Used:

4. FIM2010 R2 (Forefrontidentitymanager),Windows2000/2003 serverActive Directory,Windows
Exchange 2003/2007I,ITSM(IdentityService management- A ticketingtool),AMT(Accountmanagement
tool),ADSITEDIT, Accmanng,ADMT, PowerShell,SQL2008 server.
Achievements
 Received SPOT award and an Individual Extra Miler Award for excellent service to the
customer.
 Bagged Best Student Award in 7th and 10th standard.
 Town Toper in 12th standard.
Academic Profile
 B.Tech (Computer Science) with 64.4% from JNTU University, in 2012.
 Intermediate (10+2) with 93.4% from Board of Intermediate, in 2008.
 SSC with 88.5% from Secondary School Certification Education, Andhra Pradesh in
2006
Personal Details
Name : AbdullaMullah
Father’sName : MullahIbrahim
Address : H No: 5-45 Midthur(Mandal & Village),
Kurnool (DIST),A.P–518405
Date of birth : 04-08-1990
I herebydeclare thatall the detailsfurnishedaboveare correctand genuine aspermyknowledge.
Date: Regards,
Place:Hyderabad AbdullaMullah
Willingtorelocate. Referencesmade available on request.