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Key Lean Principles
8 Office/Service wastes
Key Metrix for identifying & eliminating waste
Element for a typical improvement cycle
Basic Lean tools needed to stabilize processes
Stages of a lean Transformation
Processes:TheBasics
Process: Set of interrelated or interacting activities that use inputs to deliver
an intended result
Four types of non-manufacturing processes:
• Service
• Transactional
• Analytical
• Creative
Processes:TheBasics
TheHistoryofLean
Toyota’sTwoKeyTenets
Process: Set of interrelated or interacting activities that use inputs to deliver
an intended result
Four types of non-manufacturing processes:
• Service
• Transactional
• Analytical
• Creative
1 3 5 7
2 4 6 8
Audit &
Compliance
Finance &
Accounting
Human
Resource &
Administration
Legal
Marketing
Operations
Revenue
Assurance
Sales
AUDITEDDEPARTMENTS
1 3 5 7
2 4 6 8
Audit & Compliance
There are 3 Major non-conformities
observed in audit & compliance processes
01
AUDIT&COMPLIANCE
AUDIT&COMPLIANCE-AUDITREPORT
AUDIT
REPORT
1 3 5 7
2 4 6 8
FINANCE & ACCOUNTS
There are 5 Major non-conformities
observed in the Finance & Accounts
processes.
02
FINANCE&ACCOUNTS
FINANCE&ACCOUNTS
AUDIT
REPORT
HUMANRESOURCE&ADMINISTRATION
1 3 5 7
2 4 6 8
HR/A
There are 2 Minor and 2 Major non-
conformities observed in the Finance &
Accounts processes.
03
HR/AAuditReport
AUDIT
REPORT
1 3 5 7
2 4 6 8
Legal
There are 2 Major non-conformities
observed in the Legal processes.
04
LEGAL
LEGALAUDITREPORT
AUDIT
REPORT
1 3 5 7
2 4 6 8
Marketing
This is a sample text. Insert your desired
text here. This is a sample text. Insert your
desired text here.
05
MARKETING
MARKETING
AUDIT
REPORT
OPERATIONS
1 3 5 7
2 4 6 8
Operations
There are 3 Major non-conformities
observed in the Operations processes.
06
OPERATIONS
AUDIT
REPORT
1 3 5 7
2 4 6 8
Revenue Assurance
There are 3 Major non-conformities
observed in the Operations processes.
07
REVENUEASSURANCE(RA)
₹
REVENUEASSURANCE(RA)
AUDIT
REPORT
SALES
1 3 5 7
2 4 6 8
Sales
The sales Team Didn’t participate in the
Internal audit program, even after re-
scheduling the audit program.
08
SALES
THE AUDIT IS PENDING,
EVEN AFTER
RESCHEDULING THE
AUDIT PROGRAM
LEAN Awareness.pptx
LEAN Awareness.pptx

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LEAN Awareness.pptx