Based in Bangalore, India, Compu Solutions provides a range of IT products and services to its clients. Most of Compu Solution’s customers have between 25 and 50 PCs. The main challenge faced by Compu Solutions was the extreme cost sensitivity of most of its clients. In order to provide their products and services at budget-friendly rates, it needed a solution that would help find savings elsewhere – through greater internal efficiency, quicker problem resolution, and reduced off-site support calls. After deploying the Windows® 7 Professional operating system, Compu Solutions noticed an immediate and significant time and cost savings in day-to-day operational tasks. With this savings, Compu Solutions was better equipped to deliver the value its clients demanded.

1. OverviewCountry or Region: IndiaIndustry: IT ServicesPartner ProfileBased in Bangalore, India, Compu Solutions specializes in hardware and software sales, as well as help desk support and technical consulting services for small businesses.Business SituationCompu Solutions needed a platform that would increase its efficiency so they could provide customers with more value-rich solutions that met their limited budgets.SolutionThe speed, ease of use, and problem resolution provided by Windows 7 has saved Compu Solutions significant time and money, increasing the value of their product and service offerings.Benefits30% less on-site visits~2 hours saved per help desk ticket ~30% reduced call timeOverall savings ~1,000 hrs/yr “Everything is much faster. This applies to not only shutting down and booting up the systems, but also opening and working with applications.”Hari Prasad, Owner, Compu SolutionsBased in Bangalore, India, Compu Solutions provides a range of IT products and services to its clients. Most of Compu Solution’s customers have between 25 and 50 PCs. The main challenge faced by Compu Solutions was the extreme cost sensitivity of most of its clients. In order to provide their products and services at budget-friendly rates, it needed a solution that would help find savings elsewhere – through greater internal efficiency, quicker problem resolution, and reduced off-site support calls. After deploying the Windows® 7 Professional operating system, Compu Solutions noticed an immediate and significant time and cost savings in day-to-day operational tasks. With this savings, Compu Solutions was better equipped to deliver the value its clients demanded.<br />“With Problem Step Recorder, a majority of help desk tickets can now be resolved remotely.”Hari Prasad, Owner, Compu SolutionsSituation<br />Among the small businesses served by Compu Solutions, very few have IT professionals on staff. Although technical support is critical to their success, they are reluctant to invest a considerable sum of money in it. Most of them have been impacted by the global economic crisis, resulting in a high level of cost sensitivity. Value is their primary driving motivator when choosing an IT service provider.<br />Compu Solutions was faced with the challenge of providing its customers with a cost-effective fee structure that would justify the purchase of technical products and services. In order to keep prices low, the company sought a solution that would help achieve more in less time, cutting internal operating costs. The company also needed to find a more efficient way of resolving client issues with the existing infrastructure. Staff members were spending long periods of time troubleshooting at client locations.<br />Solution<br />One of the most widely touted advantages of Windows 7 is its speed, a feature that was of prime importance to Compu Solutions. After deploying the new Microsoft® platform, the company was immediately able to get more done in less time, from everyday operational tasks to client troubleshooting. “Everything is much faster,” says Hari Prasad, Owner of Compu Solutions. “This applies to not only shutting down and booting up the systems, but also opening and working with applications.” He notes that this increased speed has greatly reduced user frustration and improved the overall computing experience for both his employees and his customers. <br />According to Prasad, the Problem Steps Recorder is by far the most beneficial feature of the Windows 7 platform. In the previous environment, Compu Solutions consultants were often forced to visit client sites to diagnose their system issues, with each visit requiring up to three hours of the technician’s time. “With Problem Steps Recorder, a majority of help desk tickets can now be resolved remotely,” Prasad says. This has drastically expedited resolution times and increased customer satisfaction.<br />The HomeGroups feature is another favorite. Many of Compu Solutions’ clients do not have networks, requiring an alternate solution for printing, file sharing, and other functions. With the Windows 7 HomeGroups, clients are now able create their own peer-to-peer networks to share files, applications, and other resources without a server environment.<br />With the free Advanced Backup functionality built into Windows 7, Compu Solutions’ clients now enjoy complete peace of mind knowing that all their files are safeguarded – without paying for expensive backup software. Prasad notes that reliable data backups are critical for businesses of all sizes, whether they have one PC or 200. The Action Center is another useful feature. “Now we can choose what to track and when to review information. This is a significant improvement,” notes Prasad.<br />In addition to the specific features Windows 7 offers, Compu Solutions clients have appreciated the ability to use the new system in conjunction with their existing hardware. With a focus on cutting costs, most clients would not have been able to afford an investment in new hardware.<br />“With our new approach to planning and development, we now have a great foundation for our partners to start learning and innovating on this exciting new version of Windows.”Steven Sinofsky, Senior Vice President, Windows and Windows Live Engineering Group, Microsoft CorporationBenefits<br />The advanced features in Windows 7 have provided extensive benefits that have saved Compu Solutions significant time and money:<br />Problem Steps Recorder has reduced the number of on-site troubleshooting visits by 30%, from more than 1000 to almost 700. With the Problem Steps Recorder remote help desk capabilities, Compu Solutions sees an average savings of two hours per ticket. This totals 600 hours in savings per year<br />The Windows 7 advanced troubleshooting functions have reduced call times by up to 30%, translating into 450 hours per year<br />The overall time savings per year is more than 1,000 hours<br />Federated Search greatly shortens search times, allowing users to search all locations from one search string and see all results in one location<br />The improved Windows 7 power management function allows greater flexibility and extended battery life for mobile users<br />With these cost-cutting features, Compu Solutions has become better equipped to provide its clients with the high-value products and services they need to achieve their business goals within limited budgets. <br />The Partner Opportunity<br />While Windows 7 is an innovative development effort focused on speed, stability, and ease of use, it can also enable partners to create new revenue streams. “With our new approach to planning and development, we now have a great foundation for our partners to start learning and innovating on this exciting new version of Windows,” notes Steven Sinofsky, Senior Vice President of the Windows and Windows Live Engineering Group at Microsoft.<br />Software and ServicesProductsWindows 7 Professional© 2009 Microsoft Corporation. All rights reserved. This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. All other trademarks are property of their respective owners.Document published June 2009For More InformationFor more information about Microsoft products and services, call the Microsoft Sales Information Center at (800) 426-9400. In Canada, call the Microsoft Canada Information Centre at (877) 568-2495. Customers who are deaf or hard-of-hearing can reach Microsoft text telephone (TTY/TDD) services at (800) 892-5234 in the United States or (905) 568-9641 in Canada. Outside the 50 United States and Canada, please contact your local Microsoft subsidiary. To access information using the World Wide Web, go to: www.microsoft.com For more information about Compu Solutions products and services, call or visit the Web site at: HYPERLINK quot;
http://www.compusolutionsindia.comquot;
www.compusolutionsindia.com Windows 7<br />Faster and more reliable: Windows 7 will help your organization use information technology to gain a competitive advantage in today’s new world of work. Your people will be able to be more productive anyway. You will be able to support your mobile work force with better access to shared data and collaboration tools. And your IT staff will have better tools and technologies to enhance corporate IT security, data protection, and more efficient deployment and management.<br />For more information about Windows 7, go to: www.microsoft.com/windows/business <br />