Microsoft Unified Communications - HP and Microsoft Business Value Services Whitepaper


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Microsoft Unified Communications - HP and Microsoft Business Value Services Whitepaper

  1. 1. Business Value Services delivered by HP and Microsoft – Unified Communications and Collaboration Beginning your unified communications and • Provide a vendor-agnostic view of unified communications so that you are in control of collaboration journey right from the start implementing the right solution for your needs Unified solutions tailored to your needs In many cases, adopting unified communications and As you navigate the current economic environment, it’s collaboration is more a journey than a one-stop important that you consider your unique investment destination. With HP, you can choose from modular priorities and opportunities at every turn. Several solutions that combine a range of software-powered things are clear: Your specific needs are unique to communication and collaboration solutions from your organization. And each one of your investments Microsoft® with HP products, industry-leading must produce strong business benefits and return on network/voice technologies and services. All solutions investment (ROI)—including your investments in unified are designed and tested by HP and Microsoft. All are communications and collaboration. supported by a rich HP professional services portfolio Instead of relying on industry estimates and vendor that leverages more than 30 years of global program promises, what if you could quickly add value to the management experience. business with investments that mitigate risk, improve ROI Our lifecycle approach to unified communications and and are simplified for reliable scalability? And do the collaboration begins with business consultative analysis and gain consensus on the risks and benefits for services. Next, we offer assessments, architecture your unified communications and collaboration projects planning and design, followed by solution before you begin? HP Business Value Services are implementation, monitoring, program management, designed to help you do just that, as you: global support and outsourcing. In this way, we can • Build consensus work with you to better enable a solution designed to • Identify opportunities for increasing business value deliver business value at every phase—while mitigating that are unique to your organization the risk of transforming your current environment. • Pinpoint the risks and mitigation opportunities
  2. 2. Choose the Business Value Services that’s right for where your Unified communications and collaboration solutions from business is—and where it’s headed HP combine calendaring, Business Value Activities Benefits e-mail, voicemail, instant Services messaging, presence, voice Transformation Business design session: Gain stakeholder buy-in as you: and conferencing— Experience Workshop • Identify and detail the organizational vision • Identify quick wins to generate momentum including PC audio, 1 day workshop • Discover implications and risks • Determine scope, scale and critical success factors telephony, video and web— • Align solution to strategic initiative • Generate a clear vision and understanding of the within a streamlined • Outline business benefits for scenario development and scope, risks and business benefits for your organization collaboration environment. build the business case • Build consensus from all stakeholders on how best to This approach makes the • Examine best practices of similar organizations move forward right communications tools Topic-based sessions: and information available • Business benefits to the right people—when • Cultural and geographic needs you need them, regardless • Details of current state of physical real estate and of where you are or what facilities space plus worldwide partner/employee needs device you’re using. Getting started: • Discuss In-depth implementation review process With unified communications • Examine existing and needed technology for time- and collaboration solutions, phased implementation options delivered by HP, your Business Benefits Focused activities: Find answers to critical questions: company can begin to Workshop • Incorporate a series of interviews with HP business • Based on experience and industry best practices, what transform your business 2–3 week workshop consultants are the cost savings available? with innovative solutions • Enable key stakeholders to spend time together to agree • What business processes will benefit from becoming that enable you to improve upon business benefits before starting on your unified communication-enabled? productivity and lower costs communications and collaboration implementation • Use information gathered from your business unit • What are the best areas to invest in first? while mitigating risk. owners to develop a business case specific to your • Where can you bring measurable increases in opportunities that covers organizational business needs productivity? Wondering where to begin? and technology investment justifications Start with one of our • Identify, quantify and analyze solution benefits prior to Business Value Services: entering the planning stage of your project Define your unified • Focus on ROI as you map key strategic initiatives to a communications and phased approach collaboration strategy Move quickly ahead using workshop deliverables: with the Transformation • List of key stakeholders with details of interviews and Experience Workshop. key business processes Discover ROI with the • Benefit-dependency network diagram for each key Business Benefits Workshop. business process identified And set your architecture • Business value analysis, based on a variety of tools, to with our Strategic provide a high-level analysis of the solution costs and Architecture offering. potential benefit • Presentation of findings to the executive audience, with recommendations for next steps Strategic Architecture Lay a solid solution foundation with: Architect your communications and collaboration journey: 1–3 month offering • A clear roadmap, architectural blueprint and phased • Align your goals and business drivers with the implementation strategy to integrate your solution into appropriate technology to facilitate the selection of your corporate IT architecture solutions to deliver the most value to your company • Leverage a solution architecture methodology as a key Create a solution architecture that is: success factor to governing solution deployment • Based on key stakeholder participation and • Move confidently toward a successful, low-risk solution requirements collection design and implementation • Motivated by key business drivers, goals and metrics • Expressed as a set of principles, models and standards • Linked to actions to enable timely progress Develop a comprehensive view of required technology for a complete solution: • Messaging • Network • Voice • Conferencing with video, voice, web and collaboration 2
  3. 3. Building value into your solution from highly interactive environment, while covering all the critical aspects of a true unified communications and day one collaboration transformation. In this way, our services A successful solution strategy begins by focusing on enable you to: your business priorities and outcomes. Start with a • Identify and link to your organization’s strategic series of high-quality, hands-on interactive consulting initiatives services, delivered through our series of Business Value • Understand your current situation and future Services and interviews with key business stakeholders. aspirations as you define a roadmap Allow HP consultants and our proven global • Quickly prioritize your organization's needs and methodology to help dispel the confusion over identify measurable business benefits technology use. Our services focus on how technology can specifically help your organization, as you align Flexibility is part of the vision business goals with a technology deployment Each workshop builds on the previous one, so we can roadmap. walk your stakeholders through an understanding of Our services provide a vehicle for building momentum, the complete value of unified communications and which goes beyond placing an icon on the desktop but collaboration. We then move on to specific business provides significant value to your users, business units benefits and clear ROI for your organization, right and organization. Each is structured to promote a through to a technology deployment roadmap. The Business Benefits Workshop includes a benefit-dependency network diagram for each key business process identified. Productivity Status analysis and plan and collaboration Telephone and mobility Drivers Interviews workshop Unified messaging Identity and presence Business benefit analysis IS/IT Enabling Business Business Investment enablers changes changes benefits objectives 3
  4. 4. The sooner you start, the better your We are ready to put our extensive resources and expertise to work to help you achieve better business business outcomes outcomes. Let’s start with a discussion of your business Recognized Microsoft expertise strategies, tactics and goals. With 23,000 Microsoft-trained and more than 16,000 To get going, contact your HP representative today. To Microsoft-certified professionals, HP has one of the learn more about HP and Microsoft unified largest, most specialized forces of consultants and communications and collaboration solutions plus support professionals for Microsoft environments. related Business Value Services and other services from Proven networking experience HP, visit: Backed by more than 40 years of experience delivering networking solutions, we have 5500 certified network infrastructure and voice professionals at work in 170 countries to bring you a high-quality, responsive and consistent delivery experience. © Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. 4AA2-9344ENW, September 2009