1. Business Value Services delivered by HP and Microsoft –
Unified Communications and Collaboration
Beginning your unified communications and • Provide a vendor-agnostic view of unified
communications so that you are in control of
collaboration journey right from the start implementing the right solution for your needs
Unified solutions tailored to your needs
In many cases, adopting unified communications and
As you navigate the current economic environment, it’s collaboration is more a journey than a one-stop
important that you consider your unique investment destination. With HP, you can choose from modular
priorities and opportunities at every turn. Several solutions that combine a range of software-powered
things are clear: Your specific needs are unique to communication and collaboration solutions from
your organization. And each one of your investments Microsoft® with HP products, industry-leading
must produce strong business benefits and return on network/voice technologies and services. All solutions
investment (ROI)—including your investments in unified are designed and tested by HP and Microsoft. All are
communications and collaboration. supported by a rich HP professional services portfolio
Instead of relying on industry estimates and vendor that leverages more than 30 years of global program
promises, what if you could quickly add value to the management experience.
business with investments that mitigate risk, improve ROI Our lifecycle approach to unified communications and
and are simplified for reliable scalability? And do the collaboration begins with business consultative
analysis and gain consensus on the risks and benefits for services. Next, we offer assessments, architecture
your unified communications and collaboration projects planning and design, followed by solution
before you begin? HP Business Value Services are implementation, monitoring, program management,
designed to help you do just that, as you: global support and outsourcing. In this way, we can
• Build consensus work with you to better enable a solution designed to
• Identify opportunities for increasing business value deliver business value at every phase—while mitigating
that are unique to your organization the risk of transforming your current environment.
• Pinpoint the risks and mitigation opportunities

2. Choose the Business Value Services that’s right for where your
Unified communications and
collaboration solutions from
business is—and where it’s headed
HP combine calendaring, Business Value Activities Benefits
e-mail, voicemail, instant Services
messaging, presence, voice Transformation Business design session: Gain stakeholder buy-in as you:
and conferencing— Experience Workshop • Identify and detail the organizational vision • Identify quick wins to generate momentum
including PC audio, 1 day workshop • Discover implications and risks • Determine scope, scale and critical success factors
telephony, video and web— • Align solution to strategic initiative • Generate a clear vision and understanding of the
within a streamlined • Outline business benefits for scenario development and scope, risks and business benefits for your organization
collaboration environment. build the business case • Build consensus from all stakeholders on how best to
This approach makes the • Examine best practices of similar organizations move forward
right communications tools Topic-based sessions:
and information available • Business benefits
to the right people—when • Cultural and geographic needs
you need them, regardless • Details of current state of physical real estate and
of where you are or what facilities space plus worldwide partner/employee needs
device you’re using. Getting started:
• Discuss In-depth implementation review process
With unified communications • Examine existing and needed technology for time-
and collaboration solutions, phased implementation options
delivered by HP, your Business Benefits Focused activities: Find answers to critical questions:
company can begin to Workshop • Incorporate a series of interviews with HP business • Based on experience and industry best practices, what
transform your business 2–3 week workshop consultants are the cost savings available?
with innovative solutions • Enable key stakeholders to spend time together to agree
• What business processes will benefit from becoming
that enable you to improve upon business benefits before starting on your unified
communication-enabled?
productivity and lower costs communications and collaboration implementation
• Use information gathered from your business unit • What are the best areas to invest in first?
while mitigating risk.
owners to develop a business case specific to your • Where can you bring measurable increases in
opportunities that covers organizational business needs productivity?
Wondering where to begin?
and technology investment justifications
Start with one of our
• Identify, quantify and analyze solution benefits prior to
Business Value Services: entering the planning stage of your project
Define your unified • Focus on ROI as you map key strategic initiatives to a
communications and phased approach
collaboration strategy Move quickly ahead using workshop deliverables:
with the Transformation • List of key stakeholders with details of interviews and
Experience Workshop. key business processes
Discover ROI with the • Benefit-dependency network diagram for each key
Business Benefits Workshop. business process identified
And set your architecture • Business value analysis, based on a variety of tools, to
with our Strategic provide a high-level analysis of the solution costs and
Architecture offering. potential benefit
• Presentation of findings to the executive audience, with
recommendations for next steps
Strategic Architecture Lay a solid solution foundation with: Architect your communications and collaboration journey:
1–3 month offering • A clear roadmap, architectural blueprint and phased • Align your goals and business drivers with the
implementation strategy to integrate your solution into appropriate technology to facilitate the selection of
your corporate IT architecture solutions to deliver the most value to your company
• Leverage a solution architecture methodology as a key
Create a solution architecture that is:
success factor to governing solution deployment
• Based on key stakeholder participation and
• Move confidently toward a successful, low-risk solution
requirements collection
design and implementation
• Motivated by key business drivers, goals and metrics
• Expressed as a set of principles, models and standards
• Linked to actions to enable timely progress
Develop a comprehensive view of required technology for
a complete solution:
• Messaging
• Network
• Voice
• Conferencing with video, voice, web and collaboration
2

3. Building value into your solution from highly interactive environment, while covering all the
critical aspects of a true unified communications and
day one collaboration transformation. In this way, our services
A successful solution strategy begins by focusing on enable you to:
your business priorities and outcomes. Start with a • Identify and link to your organization’s strategic
series of high-quality, hands-on interactive consulting initiatives
services, delivered through our series of Business Value
• Understand your current situation and future
Services and interviews with key business stakeholders.
aspirations as you define a roadmap
Allow HP consultants and our proven global • Quickly prioritize your organization's needs and
methodology to help dispel the confusion over identify measurable business benefits
technology use. Our services focus on how technology
can specifically help your organization, as you align Flexibility is part of the vision
business goals with a technology deployment
Each workshop builds on the previous one, so we can
roadmap.
walk your stakeholders through an understanding of
Our services provide a vehicle for building momentum, the complete value of unified communications and
which goes beyond placing an icon on the desktop but collaboration. We then move on to specific business
provides significant value to your users, business units benefits and clear ROI for your organization, right
and organization. Each is structured to promote a through to a technology deployment roadmap.
The Business Benefits Workshop includes a benefit-dependency network
diagram for each key business process identified.
Productivity
Status analysis and plan and
collaboration
Telephone
and
mobility
Drivers
Interviews workshop Unified
messaging
Identity and
presence
Business benefit analysis
IS/IT Enabling Business Business Investment
enablers changes changes benefits objectives
3

4. The sooner you start, the better your We are ready to put our extensive resources and
expertise to work to help you achieve better business
business outcomes outcomes. Let’s start with a discussion of your business
Recognized Microsoft expertise strategies, tactics and goals.
With 23,000 Microsoft-trained and more than 16,000
To get going, contact your HP representative today. To
Microsoft-certified professionals, HP has one of the
learn more about HP and Microsoft unified
largest, most specialized forces of consultants and
communications and collaboration solutions plus
support professionals for Microsoft environments.
related Business Value Services and other services from
Proven networking experience HP, visit:
Backed by more than 40 years of experience www.hp.com/services/unifiedcommunications
delivering networking solutions, we have 5500 www.hp.com/services/microsoft
certified network infrastructure and voice professionals
at work in 170 countries to bring you a high-quality,
responsive and consistent delivery experience.
© Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and
services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial
errors or omissions contained herein.
Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.
4AA2-9344ENW, September 2009