This article examines the major pain points associated with the medical record retrieval process and how these perceived problems can be eliminated.

1. www.mosmedicalrecordreview.com (800) 670 2809
Medical Record Retrieval – Pain
Points and How to Eliminate Them
This article examines the major pain points
associated with the medical record retrieval
process and how these perceived problems
can be eliminated.
MOS Medical Record Review
8596 E. 101st Street, Suite H
Tulsa, OK 74133

2. www.mosmedicalrecordreview.com (800) 670 2809
Law firms typically employ the services of medical record retrieval companies to ease the
record retrieval process and utilize the time saved more constructively. What is most
significant is the increased productivity such an arrangement ensures your firm.
Though retrieving medical records pertinent to a case is an essential routine job, it can be
highly demanding in terms of time and resources. In other words, law firms and attorneys
trying to manage the record retrieval process in-house have to multitask. Multitasking
brings with it the risk of poor quality work. This makes limiting or at least monitoring
multitasking very essential in the legal profession. Law firms are very busy, and handling a
number of cases along with other routine tasks can prove to be quite tedious. Moreover, it
will prove impossible to give the appropriate attention to each case.
What are the main “pain points” associated with medical record retrieval that makes the
service of medical record retrieval firms supportive?
Problems that Hinder Productivity
 Sheer volume of records to be retrieved: Law firms with a large number of
clients will have a large number of medical records to retrieve, and no doubt the
office staff will be tied down checking for provider contact information as well as
making record requests in compliance with HIPAA and state laws. Moreover, a single
client may have been treated by multiple healthcare providers.
 Lack of clarity regarding the status of the medical record requests: This is
something that obstructs productivity because you have to spend time calling up
providers to know the status of the request. Very often, providers may not give a
clear answer and anticipating the arrival of the medical documents can be quite
frustrating.
 Expenses involved: Sometimes providers may require multiple fees for requests,
which makes the whole thing very expensive for you as well as your clients. The
accounting process can also be very challenging.
 Paper-based medical records: Paper records are maintained in many healthcare
settings along with electronic records. These are unsearchable as such and will have
to be scanned and digitized before you can use them productively. This is an
additional burden on the law office staff and is time consuming as well.
 Time involved: Most providers do not attach high priority to medical record
requests and it may take you multiple follow-up calls before they respond. Most law

3. www.mosmedicalrecordreview.com (800) 670 2809
firms cannot afford to waste so much time. Think of the enormous amount of time
spent when you have a large number of clients.
Delegating the Retrieval Task to Avoid Multitasking
Law firms can avoid these above mentioned pain points by delegating the record retrieval
process to a trusted partnering service. Here are the ways in which they will help you avoid
the problems involved and expedite the retrieval.
 You can make a single, compliant order for each client. You need not contact
multiple providers for the same client.
 Have a client portal to check the status of requests any time you want.
 Your medical record retrieval company may cover some provider fees thereby
saving your accountant valuable time. They can reduce the time for record retrieval
by eliminating multiple payments.
 They will take care of the task of following up with providers.
 They will convert your paper records into electronic copies which you can search
easily to find the required information.
Assigning or delegating tasks among your team members is the best way to streamline each
process in your office. In this model of functioning, each member would be fully aware of
the specific responsibilities entrusted to them and work wholeheartedly to achieve their
goals quickly and efficiently. When it comes to retrieving medical records, it is very
important to identify a company that can be an integral part of your team and help you
work towards and achieve your objectives.