Kenneth A. Samet,FACHE
5565 Sterrett Place
Columbia, MD 21044
RE: Policy setting at MedstarHealth and MyMedstar Patient Portal
As per the enclosed letter to Ed attached, I would like to encourage you both to decide
who sets the policy as to what health insurance Medstar Health accepts system-wide.
Here we see that an administrator of a medicalunit at GeorgetownUniversity Medical
Center is making decisions only executives should be making.
The result is patients are denied care from medical facilities in your system that are
closestto the patient’s residence.
Further, we understand that Medstar Family Health is participating in the DC Healthy
Family Program which is the DC Medicaid program.
Thus, the administrator’s decisiondenies health care to a DC Medicaid patient. Given
the millions of dollars Medstar Health receives yearly from the Federalgovernment for
medical researchand related things, it looks very bad to deny a DC Medicaid patient
health care closestto her residence.
Thus, the administrator’s decisioncan result in multi-million dollar lawsuits.
Only executives make policy decisions.Clericals don’t set policy.
My executive recommendationto you is please reinforce that executives make policy
decisions throughout the Medstar Health system,and please remove this administrator
from this role. It is just too complexfor her. She needs a simplerjob – one that does
not require any decision-making skills.
MyMedstar.org patient portal does not give the Primary Care Physician (PCP) a 360-
degree view of the patient’s health. When I sign on, I can only see healthcare
documents relevant to GeorgetownUniversity Medical Center – not other facilities
within your healthcare system.None of my visits to WashingtonHospital Center show
up on the patient portal even though it is within the same healthcare system.This
means, I have to provide paper copies of healthcare results from other facilities in your
health network to my PCP so she can see the entire health history of the patient.
My executive recommendationto you is please fix this information systems
integration/networking problem. It will improve healthcare in your system and will
prevent the PCP from missing something important and relevant to patient care.
Looking forward to talking with you about these issues.
I am your Consultant to the CEO,