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A Drone over the phone
Have you heard a drone buzzing away ? Do you sound like that to the listener on the other end --Boring, Monotonous and incomprehensible ?
A Drone over the phone
- 1.
- 2. DRONE ON THEPHONE….. Phone etiquette
- 3. Body Language • BodyLanguage can be heard on the phone • So, sit up or stand up • smile • pay attention (image courtesy : Freedigitalphotos.net)
- 4. Voice Depth • Voicetone and inflections account for 45% of your message • If it is too deep it sounds threatening • If it is too high it sounds childlike • If it is Monotone the listener gets bored (image courtesy : Freedigitalphotos.net)
- 5. Voice Quality • ProjectConfidence • Stay well modulated • What you say should be clear and easy to understand
- 6. Active listening • Usingwords like ‘uhhuh, ok , I see, is it, right , great • Repeat what you have heard to make sure you are getting the right message
- 7. Avoid • • • • Stereotyping the caller Jumpingto conclusions Offering solutions too fast Ignoring the facts and trying to read between lines • Trying to judge • Trying to gauge intention • Expressing boredom, excitement or any other personal feelings (image courtesy : Freedigitalphotos.net)
- 8. SO FOLLOW THESEPOINTS AND MAKE SURE YOU DON’T SOUND LIKE A DRONE ON THE PHONE
- 10. Contact Name:Monika Kaushik Company:Morph yourImage Mobile:91- 9819613307 Email: kaushik.monica@gmail.com Facebook :https://www.facebook.com/MorphyourImage Blogsite:www.monikakaushik.co.in